IT Support Services for Telecommuting Workfoce

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ARTICLE SUMMARY : IT SUPPORT SERVICES FOR TELECOMMUTING WORKFORCE

According to Tuncay Bayrak, in his paper, IT Support Services For Telecommuting Workforce, in new era of technology, organization faced many radical changes. The changes involved from traditional workplace into more technology ways. With the existence of various types of software that enable long-distance communication, telecommuting workforce has been evolved. Nowadays, the organization was transformed to become a network-based operating structure where employees are not tied to the workplace. Every day, the rank of telecommuter job continues to grow. Telecommuting job allows employees to work from home or remote locations across the world. The question is what is the different service support that was provided by the organization for telecommuter and traditionally employee in a regular office. The aims of this study are to explain many types of support service for telecommuting employee that can be provided and the different support service that needed for telecommuters and desktop computing. The goal of this paper is to provide a framework to help IT manager to solve the issues in increase their potential benefit of providing good support service.

In the previous study, the authors stated that there are various studies about the telecommuting include references to corporate attitudes toward telecommuting, motivation, productivity, supervision and employee satisfaction.

There are two stages of method that used in this study. Firstly, academic research and journalist were used to present key issues and challenges of supporting telecommuters. A method that was used in this stage based on review of the scientific literature. Secondly, the discussion bet...

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...anization cannot ensure who use telecommuter computers and what happen in remote location. It's also too difficult to ensure telecommuter follows the Non-Disclosure Agreement. There is a way that IT department can use to prevent this from happening. They can control the remote computer settings, and monitoring employee perform on the computer. The deep Freze program can be used to prevent telecommuter to change computer settings. Other than that, keystroke recorder can monitor activity telecommuter so that they engaged with the company work. The last categories of technical support is communication and logistical support. For the communication, IT department responsible to provide support for telecommuters by operating communication and groupware tools for business such as e-mail, instant messaging, and chat room that provide means of communication.

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