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Communication skills in social work PDF
Communication skills in social work PDF
Importance of communication skills in health care services
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The clear understanding of both the role of the Human Services Worker and the role of the client in treatment.
My understanding of the role of the client and the human services worker is that the worker is there to help the client. It used to be that the worker was in a position of power, and dictated what to do to with the client. This is no longer the case, however. The client has their own power to change things, and the goal is to improve the client’s strengths, not “fix” their weaknesses. It is also important for both the client and the worker to realize that they are both there to help each other. The client must not think that they are useless and the worker must realize that it is their job to help the client form a healthy interdependence
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I try not to let things get to me and I try not to let problems I’m having influence my work. This is good so that my personal life doesn’t interfere with my work life. An area where I can grow is that I am very emotional, and I think that can be a problem in my line of work. I feel as though I overly sympathize with a person, to the point where I can feel their emotions. Hearing things from clients would probably upset me a lot, and it could lead me to getting upset out of work.
It is important for Human Service workers to be aware of their values because sometimes those values can cloud judgment on matters and may not make the clients treatment the best treatment possible for them. Say for example a worker had an experience with cheating, so they think cheating is disgusting, and a client cheats on their husband/wife, the worker will not be able to treat the person properly unless they can identify their value and separate themselves from it.
The ability to communicate effectively in a group.
My best asset when communicating would be my ability to empathize with other people. I am very good at putting myself in others shoes and I think that makes me a better communicator. People appreciate when you feel for them, and feel cared
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Usually when I am bothered by something, unless I am close with someone, then I don’t really let the other people know what’s wrong. I like to keep a lot of my emotions inside and I know that isn’t a good thing to do.
It is important for Human Services Workers to communicate effectively because a major component of our job is communication. We need to effectively speak with our client about the issues they are having and properly let them know what we can do to help and what they can do. We need to properly relay information about things happening in their community that we want them to attend and speak to them on a deeper level about the problems they are facing and how to deal with those problems.
It is important to know how to communicate in a group because sometimes Human Service Workers work with multiple clients at work and need to know how to work with all of them effectively. This is different from individual communication because each person needs to be accounted for and things that work with one person will not work for others so a worker needs to be able to balance every person’s individual problems and listen equally to all parties
There is a pressing need for a high level of worker/client boundary identification when working within a client population, however realizing a conflict of interest scenario is vitally important when facing a dual relationship with a client. There are so many issues that are faced by a human service professional, explaining all of them may be difficult. In this field there are issues such as burnout, secondary trauma, compassion satisfaction, dual relationships, and boundary issues. (Reamer, F. (2012). As human services professional or social workers there is a code of ethics. In statement 6 of the code of ethics, it states human services experts must be mindful that in their associations with customers/clients power and status are unequal. Accordingly they distinguish that double or various relationships might build the danger of damage to, or abuse of, customers, and may debilitate their expert judgment. In any case, in a few neighborhoods and circumstances it may not be achievable to escape social or other nonprofessional contact with customers. Human service professional experts...
According to NASW (2010), values are descried as the mission of the social worker in which this includes service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. An essential value that is applicable to my practice setting is the service value. This value is define as the social workers’ priority to help people and addressing social problems in the environments As an intern, it has been a priority to provide services to our client depending on their specific needs. There has been times that client have needed transportation in order for them to attend monthly events, clothes’ donations, and mentoring services. Another importance value that
There are many things that goes into a client seeking help out of the human service system. For some, it is because they realize they have a problem that they the help of a professional. For others, they need to be told by their family that they need to seek help. For others, they have safety needs and that’s why they seek help, or they have physical needs and know that without help they will not have any of the basic needs of life.
A human service profession can be defined as a holistic and wellness approach that attempts to understand the individuals within the context of their career, love, and relationships, and group interaction from the counseling profession. According to Woodside &McClam(2015, p. 5), human service is derived from six perspectives such as the themes and purpose of human service, the interdisciplinary nature of human service, the helping relationship, management principles, professional and professional activities. These all six aspects are unique needs of individuals, families and communities. In human service work, social workers need to specialized body of knowledge and skill for each practice setting, each special population group, and each psychosocial issue. According to Clubok (As cited in Ed Neukrug, 2000, p. 33) human service knowledge base is derived as much from psychology, guidance, and counseling, nursing. Field learning can be organized along fields of practice. The field concerns with a range of disabilities including speech and languages
client is making the most of the social services other social workers have worked so hard to
Social work as a profession strives to help the welfare of those within the community whether its persons or families through advocacy. Often times clients are those who may be vulnerable and disadvantaged. Social workers aim to help people fulfill basic needs in their everyday lives and assist them by providing beneficial resources and intervention counseling. They do more than just help them in their current situation, it’s about helping them to survive and set attainable goals to live a fuller and better life for themselves, and most time for their families.
108). Saul Alinsky said “the human service worker who built a strong neighborhood action group will eventually be thrown out by the indigenous leadership” (Mandell & Schram, pg. 108). As terrible as that sounds on the surface how accomplished that worker must feel to see a group of people he helped become empowered and self-sufficient. The second quality of a Helping Relationship is that “there is a specific purpose and focus for the professional helping relationship” The therapist and client would “discuss clear goals and what they want therapy to accomplish” (Mandell & Schram, pg. 108).
The field of human services is a complex and encompassing profession, which focuses on the well being of individuals and groups. While there are a number of components that fall into the duties and sphere of influence of a helper, there are generally three main “functions”: social care, social control, and rehabilitation (Woodside & McClam, 2015, p. 9). Social care refers to assisting individuals who are unable to care for themselves (Woodside & McClam, 2015, p. 9). Social control refers to providing assistance to individuals who can care for themselves, but have been unsuccessful in doing so or have done so in a way that defies generally accepted social norms or community laws (Woodside & McClam, 2015, p. 9). Lastly, rehabilitation refers
As a social work professional, you must take into account your own personal values before you can be an effective worker in this field. Social workers sometimes need to put their own values aside when working with clients who don’t share their same ideals. Clients are diverse and are not going to always have the same values that the worker has. Social workers need to be professional and adhere to the National Association of Social Workers (NASW) guidelines when working with any client.
1. Listening skills, such as listening to the client and understanding client needs and wants more carefully and responsively. Acknowledging the feelings they are expressing. Compassionately allowing them to express their feelings. Listening and reflecting back on what I hear allows me to identify client’s thoughts. Listening in the field of social work is crucial in understanding client’s situation. Listening responsibly lets the client know you care about them.
Promoting recovery through peer support provided a new perspective to work with mental health clients. I enjoyed seeing the reference on how the medical model focuses on the diagnoses which “disempowers and debilitates the client” (Loumpa, 2012). I agree with this analogy. A diagnosis does not have to define a person. Often times when people are diagnosed they allow those words to rule their life. Some even use them as an excuse to not perform on a daily basis. Social workers have provided skills to the medical profession to think outside of the box when it comes to treating clients.
Social workers have been around to help society for years. Social work is one of the most renowned occupations when it comes to helping people. Though many don’t know that social workers do not get enough resources and support to be able to help those in need especially those who are in need the most at the most important part of their lives, adolescents. Social workers have a strongly demanding job in society today and are spread thin with the amount of work they must do, but with the overwhelming demand of their job they are faced with unmanageable caseloads, and lack of support. With the social workers being spread so thinly this in turn effects the children and teens who need their help the most, are not getting the attention and help that
As a social worker, there are many core values to follow. Some of which include “Respect for human rights and dignity, promotion of social justice and human well being, recognizing the worth and uniqueness of every person, and the importance of the community” (C. Phillips, lecture, October 6, 2015). By following the core values, this will allow me to have a client-focused practice, which will cause a positive experience for both the clients and myself. Well-being consists of many
In my Learning team, my personal strength is having good people skills. I meet and get involved with new people everyday whether it be work or school related. I enjoy speaking, listening and giving input to my team members so that they are aware that they can count on me to participate as a team player in our Learning Team. Good people skills are very important in a group setting because of all the di...
Some of my personality traits include; empathy, strong willed, and ambitious. Beginning with empathy, it is the ability to recognize and to share the thoughts to some extent. In many cases empathy leads to multiple good relationships. As a Support worker, I am expected to get along with others very well. These include my workmates and my patients. Being empathetic also enables me to be considerate. I am able to identify with my patients problems very well. They will therefore easily entrust me with their problems with the assurance that they won’t be criticized. In such a situation, as a Support worker I will be able to assist them without any barriers (Allen, 2006).