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Impact on the automobile on the economy
Introduction to maruti
Introduction to maruti
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MARUTI
Maruti Suzuki India Limited, which was earlier known as Maruti Udyog Limited is the largest car manufacturer of India. It is a subsidiary of Suzuki, a Japanese automobile and two wheeler manufacturer. The company initially had an 18.28% ownership of Government of India and 54.2% of Suzuki. But, in 2003, the Indian government diluted its entire stake in Maruti and sold it to Indian financial institutions. The company headquartered in New Delhi, sold its 10 millionth vehicle in February 2012.
History:
1981: Maruti Udyog limited was established
1983: First lot of Maruti cars assembled
1984: Iconic model Maruti-Omni launched
1985: India’s first off-roader vehicle Maruti-Gypsy launched
1986: Maruti signs agreement to export cars to Hungary
1987: Awarded best performing industrial house
1990: Introduced India’s first luxury sedan Maruti-Esteem
1993: Launch of India’s first premium hatchback, Maruti-ZEN
1995: One million vehicles sold
1996: Maruti launches 24 hour on the road services Maruti-Care on Wheels
1999: Maruti expanded by opening its 3rd manufacturing plant
2000: Maruti opens state of the art Driver training and research institute in New Delhi
2000: Launch of customer care. First Indian automobile company with this initiative.
2001: Another feather to enhance customer loyalty. Launch of True value shops across India.
2003: Suzuki acquires majority stake in the company
2005: Maruti reached a high of 7th in the world in automotive sector
2005: 5 millionth car rolled out
2005: Launched generation next car Maruti-Swift
2007: Renamed as Maruti Suzuki India Limited
2008: Maruti launches A-star, a strategic model
2009: Awarded Golden Peacock award for excellence in Environment management
2010: Maruti rolls 1 millionth car in ...
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...ent from the fact that Maruti has bagged J D Power CSI awards for consecutive 13th time.
5) Commitment to motorize India
India still has a very low 4-wheelar penetration which is a great opportunity for automobiles players. Maruti has committed itself to motorize India by offering value for money products and product lines for each segment of the population.
6) Investment in vehicle maintenance services
Focusing on maintenance services is again a mean of revenue generation. Also, it helps to enhance customer lifetime value (CLV). Over the years, servicing has become a major contributor to company’s bottom-line. Maruti has established a highly penetrated network of authorized service stations across stations. Now days, substantial number of consumers prefer Maruti over other brands because of their service quality and easy availability of their service stations.
Since the customers in this industry are not price sensitive, having a competitive advantage is vital for firms. Hill-Rom considers customer service is its reputation, thus gives significant value to its customer relationships. In addition, its variety of products gives high competitive advantage to the
BMW having high market share in European and U.S luxury car markets, started facing issues with launch product qualities and also facing a fierce competition from Japanese producers. Currently the market share was still stable but the rigorous growth of Japanese producers would affect BMW in future. These Japanese competitors had set higher standards of conformance.
The automobile sector has been a robust sector that has experienced tremendous growth in the past seven to eight years. Apart from two years in particular -2008-09 & 2012-13, there is general trend of ten percent plus growth in various segments like passenger car, commercial vehicles, two and three wheelers. The following chart shows the growth rate of various years in each sectors.
A service firm performance is usually measured in terms of quality. Nevertheless, these performance measurements can also be measured in terms of time, flexibility and cost, and they can also be used by a manufacturing company. In order to analyze the measures, I will divide them to the three main parts of operations, input – process – output:
But this is just one per cent of the total Indian car market, way less than the ratio in its home country, Germany, at 15 per cent and China at 4 per cent. But the potential for growth is something that gives Mercedes hope. “When the Indian car market doubles in the next five to six years to five million units and even if the share of luxury cars stays the same, we are expecting doubling of volumes from here”, says Mitra.
The whole automobile industry is facing a problem that the market is declining, especially to the main automobile manufacturers. As it was shown in exhibit 3, the market share of main automobile manufacturers, such as Toyota, Holden, Ford and Mitsubishi were all decreasing in last 14 years. Meanwhile, the market share of other brand increased from 19% to 32%. The threat of other brand, new entrants and other reasons are forcing Toyota to an unimaginable situation.
Indian car market is the 10th largest car market in the world with the annual sales of around 14,00,000 cars annually and it expect to grow till 4 Millon by end of
They can translate their core value of honesty into action by giving true and accurate estimates for the repair service of the autos. They can translate the value of reliability by doing a satisfactory job on the repairs. They can translate their values by giving an excellent customer service to the customers. This will produce A-plus value, thus strengthen the relationships by building customer loyalty.
Business experts have long debated whether GM’s Saturn Corporation was a success or failure in the automotive world. Today, many of the methodologies that the “Different Kind of Company” employed live on in other brands. One of notable areas that Saturn excelled was customer service. Until the waning years of its existence, Saturn was a perennial top 10 leader in customer service ratings. For example, Saturn finished first in 2002 among a sea of luxury and near luxury automobiles largely due to the dealership experience, according to J.D. Power.
As a result of the increased demand of cars, the competition among car companies is becoming intense. Although the market of car is the biggest growing market in the world, there are still some companies who make cars failing year after year. However, there are some outstanding car companies such as The BMW Group performing distinctly.
Its major competitors in the Indian market are Maruti Suzuki, Tata Motors, Ashok Leyland, Toyota, Hyundai, Mercedes Benz and
Pak Suzuki Motors Company Ltd. is known for assembling and distributing Suzuki Japan's automobiles in Pakistan. It has captured the market of Pakistan very quickly because of its low cost strategy. In 1983 the firm was built as an alliance with PAK and Suzuki. Initially Suzuki has almost 25% of the common stocks and they have expanded it rapidly and own 73.09%. Despite it accumulates a far reaching variety of Suzuki vehicles and has target to produce 150, 000 vehicles for every year. Pak Suzuki has the best distribution channel in Pakistan integrated with CRM software.
In today’s society when you think about super extravagant, high end, luxurious vehicles, what top of the line automotives can you actually think of that comes to mind? If you guessed correctly it would actually be no other than “The Mercedes Benz”. Mercedes Benz is known to man as one of the finest cars of luxury dated back to the late 1800. In 1886 Karl Benz invented the first horseless tricycle. Later on in the early 1900’s both Karl Benz and Gottlieb Dailmer whom were both born in Germany teamed up and branded the first “Mercedes”, which was known as the first automobile which was also developed by William Maybach. Also known for the first car with four wheels
(1) efforts to improve the quality of their services, and (2) efforts to market themselves more effectively. Both service quality and services marketing have received considerable attention from researchers over the years and the application of these concepts in the service settings is therefore not surprising (Parasuraman et al., 1985; Rust and Oliver 1994; Zeithaml et al., 1990). One evidence of the importance of service quality and service
My interest in the field of Automobile goes back to my early years in high school which is when I decided to pursue a career in engineering. As a child I was always fascinated by the very concept of automobile. Further, my father’s constant involvement in the automotive industry as an insurance claims assessor further enhanced my interests in automobiles. He was the one responsible for showing me the correct path to pursue my career in automobile field. Hence, after having completed my primary education, I decided to delve straight into the world of mechanics and engineering and pursued a diploma in mechanical engineering followed by a bachelor’s degree in mechanical engineering. Since there were very few options in India & there was no direct path to get into automobile field.