History
Beginnings in 1981, Changi Airport has come a long way with more than 450 accolades under its belt when Terminal 1 first opened. Presently, Changi Airport was managed by Changi Airport Group. Over the past three decades, the world most awarded airport was successfully established by Changi Airport Group which previously is a part of the Civil Aviation Authority of Singapore.
When Terminal 1 first opened, there were more than 450 awards/accolades under its belt thus Changi has come a long way since its humble beginnings in 1981. In 1988, first Business Traveller (UK) recognition as the world’s best airport for the terminal 1 in Changi Airport. After two years, because of Terminal 1’s overwhelming success, Terminal 2 was unveiled to cope with it. In 2008, Terminal 3 opened as the state-of-the art.
Changi Airport is a major air hub in Asia and it is the seventh busiest international airport today. In 2012, Changi Airport can accommodated more than 51 million passengers movements in the terminal and a monthly recorded of 4.92 million passengers in December 2012. Currently, Changi Airport serving in excess of 100 international airlines flying to over 250 cities in about 60 countries and territories worldwide. A flight takes off or lands at Changi Airport approximately once every 100 seconds.
Changi Airport is also one of Singapore’s best places for shopping and dining with 350 retail stores and 120 food & beverage outlets occupying over 70,000 square metres of commercial space across its four terminals. By increasingly, the airport has become a favorite haunt for Singapore residents, especially families.
At Changi Airport, there is immense pride in providing impeccable service and unrivalled capabilities to create exceptiona...
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...r than individual capabilities. Customers are our inspiration. The company must understand what customer need so provide their need and connects people in order to enhance their lives from the youngest child to the largest corporation.
(Changi Airport Group, 2014)
Mission
Changi Airport Group mission is to be the world's leading airport company and growing a vibrant air-hub in Singapore thus enhancing the communities we serve worldwide.
(Changi Airport Group, 2014)
Value
• we value our people – people are our greatest asset
• we are committed our customer – customer are our inspiration
• we are the best in our business – set new standards and sustainable value for our stakeholder by our passion of safety
• we are success in our partners – success when our partner do
• integrity guides our actions – the heart of everything we do
(Changi Airport Group, 2014)
This expansion did not come easy however, it took a lot of research before being able to adapt to the culture in that particular country and airport. Enterprise is utilizing the customer service strategy to globalize their corporation by creating the best experience and a very welcoming atmosphere as one would enter the country. Being that once the travelers land after they collect their luggage, the next task is finding means of
The difference between the airport when it was first built is not drastic, but many things have upgraded. Fly.mcw.com said when the
Virgin Atlantic’s operates from several hub airports in London. Its current home base airport is located at Heathrow in London, England. Currently, the company has two other major hubs in Gatwick and Manchester. However, Heathrow presently is at full capacity, and Gatwick is reaching full capacity in the near future. While various options are available, Virgin Atlantic and London’s commissioned officials are working to reach an agreement on the long-term solution to benefit the airline and the economy.
The Hartsfield-Jackson Atlanta International Airport is one of the largest airports in the world and is the main hub for Delta Air Lines, one of the largest airlines in the world. This case study will examine the relationship between demand and capacity for the home hub of Delta Air Lines. Future predictions for air travel estimate enormous growth rates as high as 50% by the year 2025. Airlines, airports, and the entire air-travel infrastructure will be challenged with the task of keeping up with this level of demand as we move towards the future.
Young S. & Wells, A. (2011). Airport Planning and Management (6th ed.). New York, New
We believe that honesty and integrity engender trust, which is the cornerstone of our business. We abide by the laws of the United States and other countries in which we do business, we strive to be good citizens, and we take responsibility for our actions. Respect Others: We recognize that our success as an enterprise depends on the talent, skills and expertise of our people and our ability to function as a tightly integrated team. We appreciate our diversity and believe that respect for our colleagues, customers, partners, and all those with whom we interact is an essential element of all positive and productive business relationships. Perform With Excellence: We understand the importance of our mission and the trust our customers place in us.
to major airports but later it went down as PE try to grow faster and
Airports can be considered as important national resources of most countries in the world. The main responsibility of an airport is in transportation of people and goods and in internal and global business. They are where the nation’s aviation system connects with other modes of transportation and where state responsibility for managing and regulating air traffic operations intersects with the role of governments that own and operate most airports. However, most major airports are owned and operated by the private sectors. This is due to several reasons such as to improve efficiency and economic performance, be more competitive as well as to maximize the community’s return from the airport assets in which public enterprise found out to be less efficient in term of its production and management.
SIA’s labor cost is the lowest among all major airlines, that not only valuable but also unique at that time. The gap between SIA and other airlines companies are not easy to cover in short time. But if other airlines make great efforts on cut down their human resource cost, they will catch up with SIA eventually since it is not too complexity, specificity and can be learn from the cumulate experience.
Introduction Air India airline is one of the biggest airline in the India. It was established by the famous company TATA and since its incorporation. It has grown very well and has spread all over the world in the different destinations. It has become the reputable brand in the airline industry with having the operations over 152 destinations. It has link up connections in the 35 countries and it currently has 137 fleets.
Singapore Airlines (SIA) was created in 1972 and was fully state owned. The company expanded rapidly, and with a strategy of concentrating on customer needs by providing exceptional in-flight service, the airline quickly became a noteworthy competitor in the market. During its formative period in the 1970s, SIA developed all the hallmarks that made it one of the most successful and consistently profitable airlines in the world. Through a constant investment in personnel skills and other sources, the company has achieved a sustainable competitive advantage, as well as a reputation for classy elegance.
To be our customers’ first choice in every market we serve by exceeding commitments, providing new technology solutions, leveraging our diverse brands, driving operational excellence, and committing to the highest standards of business practices - all of which will drive Tyco’s long-term growth, value and success (Tyco, 2011, Mission & Goals, para. 1).
Jet airways India’s second major airline in terms of market shares after Indigo airlines based at Mumbai known as India’s economic capital in addition to being its India’s widest network with 3000 flights a day with 76 destinations worldwide, main operations are handle from Mumbai but secondary hubs are Delhi (Nation Capital of India) Kolkata and Bangalore, It has an international hub at Brussels Airport, Belgium.
Mission- to provide values to the lives of customers, to make the lives of partners worthy, concern about environment and community
By dominating the global regions it will create a greater potential for foreign investments, allowing the Singapore Airlines to sustain their quality efforts.