Healthcare Self Service Initiatives Essay

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Healthcare Self Service Initiative In contemporary, self-service initiatives are being adopted by all types of industries in the world knowing what it can achieve for them. Self-service is not just restricted to retail, banking, food sector etc but also rapidly expanding to other sectors like healthcare. Though the healthcare goals are simple, it requires immense thought process to achieve goals and make things simpler for the patients. The healthcare providers like hospitals are looking forward to launching self-servicing programs for the patients for better service and user satisfaction likewise consumers self-checking out at the supermarkets, paying bills from home and depositing money through an app. These self-servicing conveniences are attracting consumers towards businesses that let them complete their tasks on their own will. This trend has quickly reach healthcare sector where patients are asking providers to create a similar environment for transactions of healthcare-related tasks such as patient registration, booking doctor appointment from home, buying medicines through smartphone, paying bills and filling & updating forms. Besides this many healthcare providers are finding that self-service methods have a positive effect on their …show more content…

Just because the patient stepped out of the healthcare provider facility, provider-patient engagement doesn’t end. The patient will engage with the healthcare system for several weeks or months or even years depending upon their prognosis. The patients and their family members continue to pay bills online, schedule appoints and expect similar engagements in future. Allowing patients to keep track their health data, pay bills according to their method of payments and involving them in healthcare providers campaigns like educating them with health tips, advance healthcare information via SMS’s will increase not only their loyalty but also their

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