• The individuals or groups that will be communicating inside and outside the organization during this crisis situation
One individual that should be communicating inside and outside the organization is the primary spokesperson this person will be, making official statements and answer media questions throughout the crisis on behalf of the Company.
A back-up to the designated spokesperson should also be identified to fill the position in the event that the primary spokesperson is unavailable.
In addition to the primary spokesperson and the backup spokesperson, individuals who will serve as technical experts or advisors should be designated. These resources might include a financial expert, an engineer, a leader in the community or anyone your
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The Center for Disease Control and Prevention states that health communications take many forms both written and verbal. We will have to set our communication objectives (what do we want to accomplish), analyze and segment target audiences (who do we want to reach), select communication channels (where do we want to say it), select, create and pretest messages and products (how do we want to do it), implement communication strategies and conduct process evaluation (getting it out there), conduct outcome and impact evaluation (how well did we do?) and review background information to define the problem (what’s out there). (Center for Disease Control and prevention. 2015. What is health communications? Retrieved http://www.cdc.gov/healthcommunication/healthbasics/whatishc.html)
• Appropriate technology, such as social media, affecting communication during the crisis situation and how these technologies may be used to enhance communication
Social media are fundamentally changing the way people inform themselves, interact, and engage in issues they deem relevant. Speed may be the most obvious impact of social media on crisis handling.
How technology might be used differently now than it was during the crisis
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Through the use of pre-established e-mail addresses, fax numbers, and onsite media opportunities (including teleconferencing so that media away from the event can attend), you can be the pillar of fairness. In the first critical hours or days of an emergency, do not play favorites; equal access to information is imperative. With that said, you should provide for the local media first. Do not discard them in favor of the national media and the well-known names. They will be there long after the initial phases of a crisis or emergency is over and long after the national media have gone home. Local media are counting on local response officials to work with them, and you should. If you are the public information official at the local level, think local media. If you are at the State level, think regional media or border media, and at the national level, think national media. Retrieved From:
The Public Information Officer will schedule regular media briefings and update the hospital website with information regarding the crisis situation. Information provided internally would provide additional operational details to the hospital staff to enable them better understand what is expected of them to meet the challenges of the situation.
Insure that the functions and roles referenced in this plan can be assigned individuals as responsibilities, or delegated to an external organization for help.
The article explains how and why organizations use specific types of action and specific types of artifact in their crisis response strategies. The findings have both theoretical and practical implications. On a theoretical level, the article enlarges the body of literature on crisis communication by taking into account all the visual, auditive, and tactile aspects. On a practical level, Frandsen and Johansen also manage to draw on a real case study of the Wash & Go rumor crisis to illustrate vividly their theoretical points. The authors break down Procter & Gamble’s whole crisis communication plans into specific activities. This helps other organizations seek most appropriate ways to better inform and protect themselves in the face of rumor crisis. In terms of text structure, the article is organized in a logical order. In addition, the authors mention the outline in the article introduction, which makes the article easy to
vi. Telephone numbers and/or e-mail addresses for all persons to be contacted in the event of a disaster, including the following: 1. Members of the immediate response team, 2. Facilities at which backup data is stored, 3. Information systems vendors, and 4.
Lets take a look at natural disasters, social media helps spread knowledge about events. Not everyone watches the news, and I am sure that those people who don’t watch news have some type of social media. Natural disasters are important and social media helps us be aware of our surrounds where ever we may be. Newspapers can only do so much and they take time to print and reach everyone. In critical circumstances newspapers needs to spread fast even cross borders, however social media ends up doing exactly
Cameron D. - He handles scheduling and shift changes. Any new shipments coming in he double checks with our spreadsheets. In addition to that he handles birthdays and special events
The first element to make a successful crisis management team would be to make sure I employed a superior from each department. I would prefer for the employee to have either years of experience or a college degree in the related field. I have met people that have 15 plus years of experience in a trade that know more about the current times unlike someone who graduated from college, however, there ones who graduated from college with a degree hold more knowledge. I would also maintain a point of contact in each department. The superior from each department would inform the point of contact about the latest news, whether crisis related or non-crisis related.
Effective communication in its various forms is the substratum of crisis management. Internal and external communication is essential during times of crisis if a successful outcome is to prevail. In a crisis, people’s lives are often at risk, these are lives that can be lost or protected; however, their fate lies in the hands of information. A breakdown in communication during times of crisis will interfere in dispensing pertinent and time sensitive information to the target audience, thus placing them at a gross disadvantage in protecting their health. During a crisis, it can be extremely costly to falter in delivering accurate, detailed, and informative information.
Social media in various forms from Facebook to Twitter to Instagram and Vine has become instrumental in daily communications. Whether someone is looking for the latest celebrity gossip or breaking news, many individuals are turning to social media for the answers. It is this dependency on social media that led to the importance of it during times of crisis. Whether it is Twitter or Facebook, news outlets, politicians, key community leaders, and organizations are using social media to spread emergency information to cities, states, and even the nation in a short amount of time. For example, Seong E. Cho and Han W. Park (2013) examined the importance of Twitter during the 2011 Japanese earthquake. They examined 568 tweets over a 40 hour time period and discovered that the tweets changed from informational to opinion orientated (Cho & Park 2013).
If a disaster or emergency crisis occurs at the company or the facility that could potentially cause damage to the surrounding community. The contingency plan should include working with the public safety agency to develop procedures for advising and dealing with the public. At times, the crisis could be very serious that the media may presence on the scene or calling for information. To avoid sending out wrong information that could be damaging, the company should have a policy that only authorized spokesperson should with the press or anybody seeking information concerning the incident. The management must communicate the policy to all the employees and also explain the importance of speaking with one voice.
Social networking can be a good tool when communicating world news, such as natural disasters, because it can communicate faster that a news broadcast can. In the article by Spellman, he states that when FEMA chief Craig Fugate was made aware of an explosion in California, Fugate stated that “I got out my little Android phone and went on Twitter and pulled up the grid to search for 'explosion' and got tweets coming out of the area." After a few minutes of reviewing Tweets on Twitter, Fugate realized that the explosion was localized to one community and was very severe (Spellman). Fugate then states, "I got better situational awareness [from Twitter] before we got official word," he said. "Four or five years ago I wouldn't have gotten that quality of information" (Spellman). This information can then be quickly relayed to first responder’s en route to the incident so they can be better prepared for the conditions. This can also aid with the decreasing of response times and assis...
Social media boasts the ability to keep us up to date with breaking news worldwide (Mensah, 2014). Think of the amber alerts that come to your phone, now think of all the people who do not know how to use a phone or don’t have one. Social media can allow us to have access to that information, online, and share it with each other. Over 30% of the adults who use Facebook use it to get their news (Anderson & Caumont, 2014). For example, recently police had four states under watch for a man who killed another man on live video. Other than amber alerts, people were sharing it throughout multiple states and districts. Imagine there is a mass terror attack in another country, people who may not watch mainstream news but use social media like Twitter, will be informed by the end of the news
After a massive powerful storm hit the northern Illinois service area of electric utility Commonwealth Edison on July 11, 2011, more than 900,000 customers were left without power during a hot, humid summer. ComEd crews and assistances from other states worked for days afterward the storm to restore services. Meanwhile, the company’s months-old social media (eChannels) strategy was put to its first major test. Its social media strategy goal was to “ understand the customers – ask, listen and be responsive,” enhance and communicate ComEd’s brand,” and “develop a consistent communications message for customers, employees, stakeholders and regulators.” They also followed six-part approach to using social media - monitor, respond, analyze, market, share and collaborate. (Commonwealth Edison: The Use of Social Media in Disaster Response, Page 5 & 6.) The social media team/crew, part of ComEd’s customer operations division, worked around the clock to respond to posts from customers on Facebook and Twitter. Engaging directly through social media was a good way to display and strengthen their relationships with customers and the general public, which was consistent with its corporate goal: “Keep the lights on and information flowing.” (Page 2.) The crew also did good job on handling customer quires, answer each individual tweet, and continued working for two weeks to be sure all questions were answered, directin...
Clark (2015) states that, “Social media has sped up the news gathering process”. With all the new technology and apps the news has become finger tips away. We no longer have to wait until the next day to read the newspaper. We can now look up what is going on in the world from our phone. Twitter and Facebook make post when important news is happening. This helps us stay current with improves, economic changes, and tragedies going on in the world. If you are from another country social media can help you stay up to date with your countries news as well. Sometimes its hard seeing your countries news if you aren’t living their. Social media has made it simple.
P.N Howard and MR. Park (2012) – Social Media is a medium consisting of three parts, namely information infrastructure and tools used to produce and distribute media content, media contant can be personal massages, news, idea, and products digital from are individual organitations and industries. In general definition of social media is the media associated with the majority in use by teenagers, adults and children. Social media connect people who are on earth. Not only Indonesian connect with Indonesian but also beetwen Indonesians with foretgners. Social media is very important for community. Because it always people to communicatate in rarely distant. Social media also provides up to date information.