Hallington Utilities Services Case Study

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Hallington Utilities Services (HUS) is an electrical utility services company from Hallington, Ontario, which has been in operation since 1979. During the mid-1990s, the Ontario government began implementing policies relating to market deregulation in the power distribution industry, which caused the electricity rates in Ontario to skyrocket becoming the third most expensive in Canada. However, the government passed Bill 35 which aim to improve prices and quality of the utilities in the region. At at national level the Energy Competition Act in 1998 determined, “to create jobs and protect consumers by promoting low-cost energy through competition, to protect the environment, to provide for pensions and to make related amendments to certain Acts.” (Legislative Assembly of Ontario, n.d.). This new act pushed the Ontario Energy Board’s (OEB) to modify their responsibilities “to promote economic efficiency and cost effectiveness in the generation, transmission, distribution, sale and demand management of electricity and to facilitate the maintenance of a financially viable electricity industry” (Ontario Energy Board Act, 1998). …show more content…

7) such as “electric water heaters, garden tools and lawn mowers” (Vandenbrouke & Templer, 2002, p. 7). HUS new market ventures created some concerns with employees including job security (Vandenbrouke & Templer, 2002, p. 8). John Swatridge, the Chief Executive Officer (CEO) after review identified three main challenges at HUS:: privatization of the company, downsizing the company, and the unionization of the clerical employees. As a result, Marion Forbes, the new senior human resource (HR) manager at HUS, was to mitigate these risks, while paving the way for a prosperous business

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