Improving The Restaurant Ordering and Pickup System

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Fixing the Ordering and Pickup Problem

Introduction
As you know, the problem that we are facing at lunch is that customers do not know where to order or pickup their food. They are getting frustrated with the long wait times and people cutting in line. New customers do not know where to pickup their food; therefore, the kitchen gets backed up reheating it. All of these problems are creating chaos and tension within the restaurant, and it is causing us to lose customers, money, and a chance at a positive reputation.

Investigation and Evaluation
I have taken the time to talk with the new and returning customers about the issues. After talking with them, I have decided that the returning customers will give us a clear picture of things that need to be changed. Many say they are having problems with new customers not understanding where to stand. This issue causes new customers to inadvertently cut people in line making the ordering process longer. Focused on guarding their place in line, customers fail to look at the menu; as a result, once they reach the cashier. They are not ready to order. All of these issues lead to long lines and …show more content…

These stanchions will allow for customers to easily see where they are supposed to enter into line. The solution will stop new customers from cutting in line in front of our regular customers and hopefully allow our customers to focus on ordering. Once they reach the cashier, they will quickly be able to order and the line will continue to move faster than before. With the addition of the signs, they will also be able to see where they are supposed to pickup their food and enter into line very easily. Neither of these two solutions will make it necessary to hire new employees; therefore, in the long run, this will be one of the cheaper options. The overall cost would be about $380 and it would take about a week for the stanchions and signs to be ordered and

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