Explain How To Lead Effective Workplace Relationships

1307 Words3 Pages
bulb-icon

Recommended: Effective leadership in healthcare management

Lead effective workplace relationships
Assessment Task 2: Project
Part A
Agenda Template

To: aman@Cricketequip.com.au; vijay@Cricketequip.com.au; sam@Cricketequip.com.au;
From: jagwinder@Cricketequip.com.au;
Subject: Recent customer service issues within Cricket Equip
Date: 08/09/15
Meeting topics to be discussed:
1. Meeting introduction and welcome. 8am – 8.15am
2. Current customer service issues within Cricket Equip. 8.15am – 8.45am
3. Cricket Equip’s customer service standards and requirements. 8.45am – 9.15am
4. Recommendations for customer service improvement. 9.15am – 9.45am
5. Staff feedback on how customer service can be improved. 9.45am – 10.15am
6. Staff training needs of customer service. 10.15am – 10.45am
7. Meeting conclusion and summary. 11.00am – 11.45am …show more content…

Seek feedback on ideas and customer service training requirements:
Listening and active listening: we have to listen our customers why they don’t happy with our service what we have to do for improve our service, get the feedback from customers and write down a note.
Asking questions to gain information, clarify ambiguities and adequately understand requirements: we have to ask to customers what their needs, why they don’t happy are with our services .if they want more clarification about our products then we have to give them.
Meeting presentation:
(Please see the attached PPTs)

Part

Show More
Related

  • If Disney Ran Your Hospital

    2487 Words  | 5 Pages

    Zeithaml, V., Parasuraman, A., & Berry, L. (1990). Delivering quality service: balancing customer perceptions and expectations. New York, New York: Simon and Schuster.

    Read More

  • The Relational Leadership Model: An in Depth Study and Analysis

    1787 Words  | 4 Pages

    ideals of leadership which could apply in a general case. This model emphasizes the fact that most leadership occurs in interpersonal interaction over an exposition to a large crowd. According to Scholl who performed a study at Jr. Labor Research Center, because leadership is constantly being evaluated by organizational members, superiors, and the public, there are always groups involved in the process as opposed to having a “formal leader” take charge (Scholl, 2003, pp. 2). He goes on to state that even though leadership assigns value to the individual role, there is never a point where the leader in that specific role exerts an absolute sphere of influence without competing claims (Scholl, 2003, pp.3). The process of exercising this type of leadership is inclusive and ethical because it gives an agency to everyone who is a part of the organization (Komives, 2007, p.74). Each person is a part of the leadership process because just be being a follower under a leader there is a relationship attached to oneself. This model is not descriptive but rather prescriptive. It tells one how to act and how to effectively lead rather than simply describe a process which can be observed in nature. The components of leadership involved include inclusivity of others views, the empowerment of those involved, being purposeful with one's goal and aligning others with that goal, and being ethical with good morals. As part of this model each component of this model must be part of a process which includes knowing, being, and doing (Komives, 2007, p.76). Knowing, being, and doing is an interrelated process which influences the leaders thinking and behavior. Knowing i...

    Read More

  • Customer Service

    340 Words  | 1 Pages

    Having prior knowledge of a customers needs, habits, and questions before or during every interaction and transaction can boost customer satisfaction. (Zueschner, Raymond. (1997). Communicating Today. Boston: Allyn and Bacon.

    Read More

  • Leadership Reflections: Building Relationships in the Workplace

    1289 Words  | 3 Pages

    Based on assigned readings in Module 5 (“Colorado State University,” 2012), this journal entry reviews the author’s strategies as a change management consultant for building and improving relationships in client organizations. The discussion then considers the effectiveness of these strategies relative to the author’s workplace environment including the author’s approach for mitigating relationship issues in the event the strategies prove ineffective.

    Read More

  • Customer Service Case Study

    1457 Words  | 3 Pages

    Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.

    Read More

  • Effective Leaders: Leading by Example

    928 Words  | 2 Pages

    Leadership is essentially the ability to motivate. An effective leader can motivate others toward reaching a common goal. Leaders are different than managers in that leaders inspire others to do the work needed while managers generally tend to manage the tasks associated with completing the goal.

    Read More

  • Active Listening Case Study

    1086 Words  | 3 Pages

    Active listening can be considered as the other half of successful communication. However, Humans generally listen at a 25% comprehension rate, meaning that they are probably missing more of what people are saying than they realize. In fact, listening and attempting to understand what other people saying can reduce errors and prevent wasting time. As a manager in a company, active listening is an important factor to create a positive

    Read More

  • Collier's Five Components Of Customer Service

    935 Words  | 2 Pages

    a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring

    Read More

  • Persuasive Essay On Customer Service

    1331 Words  | 3 Pages

    It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five

    Read More

  • Customer Service Analysis

    1962 Words  | 4 Pages

    “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible”, (Jack Speer, 2005).

    Read More

  • Restaurant Management

    2839 Words  | 6 Pages

    Wasserman, Michael. 15 Techniques When Dealing With Customers. My Success Company.      25 January 2005. .

    Read More

  • Essay On Non Verbal Communication

    1420 Words  | 3 Pages

    In conclusion communication plays an important role in people’s personal and professional lives. As much as 70 percent of work time is spent communicating with others. Several barriers to communication exist (Wallace & Roberson, 2009, Chapter 4). They range from emotional feelings to physical obstacles that prevent the free flow of information. Effective listening and feedback is a technique that anyone can learn. Anyone tasked with the job of communicating would need to keep in mind the goal of any communication, specifically, to deliver accurate information. By following the simple strategies of communication, anyone can eliminate the frustration of poor communication.

    Read More

  • An Effective Online Customer Experience

    1038 Words  | 3 Pages

    Customer service is constantly evolving. A few decades ago, businesses considered customer service an unnecessary expense. Now, companies view it as a competitive advantage in the marketplace. Research reveals that “80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree”.

    Read More

  • Customer Service Essay

    1121 Words  | 3 Pages

    Customer Service is the provision of service to customers before, during and after a purchase. The perception of success of such connections is subject to workers "who can modify themselves to the identity of the visitor". Customer service concerns the need an association relegates to customer service in respect to segments, for example, item development and valuing. In this sense, an association that esteems good customer service may spend more cash in preparing representatives than the normal association or may proactively interview customers for feedback.

    Read More

  • Dealing with Difficult Customers

    722 Words  | 2 Pages

    Listening is one of the most important steps with dealing with a difficult customer. By listening your can gain a better understanding of the situation and how to solve the issue. It’s important to let the customer voice their complaint and feel that the company takes each and every ...

    Read More

More about Explain How To Lead Effective Workplace Relationships

Open Document