Root Cause Analysis Essay

In this scenario, we will look at the issue faced by restaurant that deliver food to its customer and the issue faced by delivery driver. This issue is faced by many restaurants that open pass midnight. The issue that we are going to be looked at today is why the customer didn't accept their order. By using the root cause analysis process, we can understand the issue and implement a solution to decrease the number of order that unable to be delivered.

The root cause analysis process

Step 1: Define the problem

Delivery driver can not deliver the order to the customer.

Step 2: Collect data

This issue occur multiple time a week, and happen since the start of the business. The restaurant will encounter more of this issue when the business

Letting the customer know that they are busy and the order will take longer to be prepare can help with this issue. The restaurant can also prepare in advance as they should know their busy

Many delivery driver doesn't own a GPS device because they are experienced in this field. Often time when there is a unfamiliar street name, they are unable to find those and cause delay to the order. Manager can create a list of things required for the position, in this case, a GPS device. In problem 6, the delivery driver can call the customer when they are on their way. This will help as the customer can expect that the order is coming and wouldn't fall asleep. A person with great verbal skill can use it to their advantage when call the customer. Other technique the delivery driver can use is honking the horn if unable to enter to the customer property. Often, the delivery driver is at the front of their apartment door, knock and kicking the door, customer didn't answer because he/she is passed out from drinking. This issue will occur often during Friday and Saturday night or during special events such as St. Patrick and New