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Introduction to the topic customer satisfaction
Introduction to the topic customer satisfaction
Introduction to the topic customer satisfaction
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1. What will bring you to this role if you are selected?
Reason for question: to know the confident level of the applicant about the responsibilities that come with the role and their ideas for fulfilling that responsibilities. Also we can easily identify the passionate worker with this question.
2. How do you know you are communicating effectively with different people, customers, staff, co-workers, management?
Reason for question: Good communication skills are the pillars of support for event coordinators because they have to work with their staffs and also with their clients. Communicating effectively with them can help to attract clients and make their staffs feeling comfortable.
3. Are you comfortable with working long hours and travel?
Reason
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How good are your listening skills? How do you know?
Listening and hearing are different. A coordinator should be a good listener because he has to keep eye contact, ask questions, and be responsive to what people are saying. Customer satisfaction is the key of success for a successful event coordinator. If you do not listen to your client, you cannot meet (and hopefully exceed) their wants and needs.
5. What/ who is your greatest motivator and why?
Reason for question: This question can help us to know how ambitious they are and who/what influences them. Only the persons who loves this career can do all the duties well
6. when organizing an event How do you choose partners (e.g. caterers)?
Reason for question: to know the candidate’s leadership skills that help to manage their team successfully because unity is one of the most essential part of an event management.
7. Do you know the most popular venues in X location? Why are they popular?
Reason for question: event coordinators need to find a convenient and accessible location which has the space and facilities they need. The choice of venue can have a significant impact on both the success of the event and the budget, so it needs
If I were conducting this interview this is the format I would follow and the questions I would ask this character.
They are: • Are you satisfied with your level of education that you received, and did you feel adequately prepared? • How long did it take you to feel confident in your job role as an
The focus is for the client to broader their horizon, which allows a client to dig deeper and believe in oneself. Clients often possessed the skills and knowledge they need to cope with in life, but they do not access or used them. Greene (2005) articulated that it is important to get the client to utilize or identify those strengths (p. 20). The client should be placed in a position where they could draw from inner strengths and emotions.
Furthermore, excellent communication skills are essential for effective performance management [U.S. office of personnel management 2016]. The need for continuous dialogue is essential. Managers should create an atmosphere which is conducive for interaction and work. So that colleagues can be able to share information on the organization’s mission, values and objectives. This leads to efficient and effective performance which contributes in meeting the goals of the organisation
...cation. It is important to be aware of all of these different factors. Most importantly, it is vital to know that not all communication will end with a positive result and to know when a specific communication needs to be stopped so there are not long term effects of one bad communication. Being a well-rounded communicator is not only vital for a successful career but can also be the difference in promotions and raises.
One possible answer would be: "I am sure when the time comes, we can agree to a reasonable amount. In what range do you normally pay someone with my experience?" 10. If You Were an Animal, Which One Would You Want to Be? Interviewers use this type of psychological question to check whether you can think fast.
Communication skills are one of the most important management skills, needed for success and progress of any manager in the world. Manager who has excellent communication skills can effectively and successfully represent the company in front of outside audience and major stakeholders. Manager who has good communication skills can easily interact with other colleagues, senior management and other executives of the organization.
As the old adage goes, “action speaks louder than words”, walking it like you talk it is exactly the same apple. Do not make unrealistic quotes and promises to your clients that would lead to over-expectation about what you can really do. Putting your best foot forward is natural and cannot be mistaken to be a form of deception, but pretending to do anything you cannot do is an entirely different matter, not only that it can ruin the project and affects the quality of service or product, but client frustrations can kill your reputation over time. 3. Look at the bigger picture When you are working for a client with a specific project, try to find your project’s contribution for him in a bigger picture.
In addition, I've been responsible for planning and executing an array of events, such as awards ceremonies, benefits and health fairs, and employee
Communication plays a key role to a leader. To have communication skills is to have the ability to express oneself clearly to others. It is extremely important as...
From business conferences to weddings, there are events going on all around us, and where there are events there are event planners constructing it, putting it all together, while making everything run effectively. Event planning is always unpredictable and you need to be always ready for any problematic situation that may occur. When starting out there is a great chance that problems will occur that one will not prepared to face, but this is all a part of the improvement process. These situations should be looked at as a learning experience and should give you some ideas of how to improve one’s event planning skills and one’s own business. Because of all the hospitality, craziness, and personal gratification, I have chosen to become an event planner.
Communicating effectively and in a professional manner is not only important in how other people view us; it could determine which jobs we are able to obtain as employer Kevin Weins brought out. Everyone can benefit from trying to communicate more effectively. Trying to improve my own communication skills has helped me in my own life and career and can help other people in their own careers and in their daily life.
In order to fully understand how a client feels, you have to understand how they see themselves in certain situations. What makes them nervous, scared, happy, and sad. A client's self-concept can differ positively and negatively regarding their
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.