Communication within business is always important, this could be anything from informing, teaching, needing action or being in need to persuade a person.
The communication needs of internal and external stakeholders differ slightly due to their position in relation to the organisation. Stakeholders are any individuals or groups that are involved with an organisation. Internal stakeholders include people who work from within the organisation, such as employees, volunteers, managers and owners. In my organisation, these would include Legal Executives, Solicitors and Secretaries.
Internal stakeholders need to know the type of business the organisation is in, specific details regarding the products/services offered, and the correct procedures
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Communication in business can be divided into three different categories: verbal, written and online. Verbal communication includes face-to-face meetings, over the phone, voicemail messages etc. Communicating verbally can be very effective and has its advantages as information can be transmitted and discussed straight away. However, it can be very easy to face barriers over the phone as individuals cannot rely on body language or visual cues. This may make it hard to speak to someone of a different language or someone with learning difficulties. In my role, verbal communication is a key part. I always ensure when speaking on the phone to be clear and direct, and to ask the caller to repeat if I am unsure about what they said. This is especially important when arranging meetings/room bookings, as well as when taking details such as names and phone …show more content…
larger print, changed font/background colours, Braille etc. This means the chance of misinterpreting the information is reduced, and a wider audience can be reached by modifying the text. Written communication, whether it is in a letter or an email, also provides a permanent record, whereas a verbal conversation will be lost unless it is recorded. Whilst letters are professional and formal, they are time-consuming to send and could take a while to be received; this is not ideal if information needs to be received as soon as possible. Producing letters for a large audience could also be very expensive. To overcome barriers regarding letters, important information should be given either over the phone or in person. Emails are a very effective way of communicating because they are easy and quick to use, can be both formal and informal, and can contain detailed information, as well as attachments and documents. In my organisation, emails are regularly sent out to all staff, or specific groups of people such as the Senior Leadership Team. Emails can be quickly replied to, and saved for future use.
In my organisation, the most used method of communications is email, letters and telephone. I answer the telephone on a daily basis with numerous different people
Internal Stakeholder are entities with a business which include general group such as manager and employees. For example, the procurement function may have to market itself to senior management or management teams, or may have to communicate changes in purchasing policy and procedures to all staff.
Stakeholder is anyone with an interest in a business; stakeholders are individual, groups or businesses. They are affected by the activity of the business. There are two types on stakeholders who are internal and external. Internal stakeholder involves employees, managers/directors and shareholders/owners. External stakeholder involves suppliers, customers, government, trade unions, pressure groups and local and national communities.
Identifying stakeholders for an intervention is essential. Stakeholders are all of the individuals who are affected by and issue or problem (BOOK). The stakeholders are going to be the individuals who can work towards changing the problem and who deal with the concern at the front lines (BOOK).
Actively listening to the customer. Maintaining eye contact (for face-to-face interactions), except where eye contact may be culturally inappropriate. Speaking clearly and concisely. Using appropriate language and tone of voice.
Organizational and team norms affect choosing the best communication channel by considering what is normal and tolerated within one’s organization or firm. Norms vary from company to company, so one might prefer the use of phone calls, text messages, or emails to transmit information back and forth, whereas another may not like to use technology to communicate back and forth at all,...
Throughout the years, technology has had a major effect on the way people communicate within the office. It has made sending out memos and letters, and collaborating with groups, much easier and more efficient. The use of email all began in the 1980’s. Before that time, it was common for memos and letters to be hand written or printed out and
Stakeholders and stockholders are a group of individuals that can affect the company and also are affected by the company. In order to be a successful company needs to maintain their investor’s confidence. Stockholders are also able to develop value for the customer because they invest on ideas that will produce success for the company. Stakeholders are all the individuals that have an interest in the company such as employees, customers, and the surrounding community.
...f writing provide for a fast and effective mode of communication. There are both positive and negative characteristics associated with the use of the postal mail system and the handwritten letter versus electronic mail and computer created text. However, without the invention of e-mail it would not be possible for me to communicate and keep in touch with my family overseas as often and frequently as I do. Thanks to e-mail I can now build a better relationship with family members I seldom get to physically interact with.
== == == == Stakeholders are any group of people such as employees, suppliers, customers and the local community, which have an interest in your business. BOOK!
Stakeholders refer to individuals or groups of people that have an interest in a business. Management argues that as long as there is wealth for shareholders, then anything is done in a responsible manner and things should be done to promote the interest of other stakeholders.
Communication is important in life. Companies need to communicate with other companies and customers. The managers also need to communicate with the staff. The technology provides us with many means of communication, the most important of which is e-mail.
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.
Research into nature of communications in organisations indicates it is important to have both formal and informal communications. Communications is replacing communication to ICT systems; ICT can be used to share some information. Functional areas can also share their information to other functional area. ICT incorporates the following as mediums of communication: EMAIL-with email sent through a service provider, the sender forwards the document to the receiver’s email address, not directly to the recipient. Anyone who is connected to the Internet and has a modern can use email.
Verbal and non-verbal communication is conveying information from one place to another. Verbal communication is when information or messages are communicated or exchanged through words. There are two types of verbal communication consisting of written and oral communication. Verbal communication involves ‘face-to-face conversations, group discussions, counselling, interview, radio, television, calls, memos, letters, reports, notes and email’ (The Business Communication, 2017) .Whereas, non-verbal communication are information or messages that are exchanged or communicated without any verbal communication. The process of non-verbal communication is sending and receiving wordless messages. ‘Non-verbal communication is a prevailing weapon in face-to-face
Stakeholders A stakeholder is any individual group with an interest in the business. There are many different stakeholders they are separated into two main groups' external, and internal and connected. External: v Society. v Pressure groups. v Local communities.