Communication within business is always important, this could be anything from informing, teaching, needing action or being in need to persuade a person.
The communication needs of internal and external stakeholders differ slightly due to their position in relation to the organisation. Stakeholders are any individuals or groups that are involved with an organisation. Internal stakeholders include people who work from within the organisation, such as employees, volunteers, managers and owners. In my organisation, these would include Legal Executives, Solicitors and Secretaries.
Internal stakeholders need to know the type of business the organisation is in, specific details regarding the products/services offered, and the correct procedures
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Communication in business can be divided into three different categories: verbal, written and online. Verbal communication includes face-to-face meetings, over the phone, voicemail messages etc. Communicating verbally can be very effective and has its advantages as information can be transmitted and discussed straight away. However, it can be very easy to face barriers over the phone as individuals cannot rely on body language or visual cues. This may make it hard to speak to someone of a different language or someone with learning difficulties. In my role, verbal communication is a key part. I always ensure when speaking on the phone to be clear and direct, and to ask the caller to repeat if I am unsure about what they said. This is especially important when arranging meetings/room bookings, as well as when taking details such as names and phone …show more content…
larger print, changed font/background colours, Braille etc. This means the chance of misinterpreting the information is reduced, and a wider audience can be reached by modifying the text. Written communication, whether it is in a letter or an email, also provides a permanent record, whereas a verbal conversation will be lost unless it is recorded. Whilst letters are professional and formal, they are time-consuming to send and could take a while to be received; this is not ideal if information needs to be received as soon as possible. Producing letters for a large audience could also be very expensive. To overcome barriers regarding letters, important information should be given either over the phone or in person. Emails are a very effective way of communicating because they are easy and quick to use, can be both formal and informal, and can contain detailed information, as well as attachments and documents. In my organisation, emails are regularly sent out to all staff, or specific groups of people such as the Senior Leadership Team. Emails can be quickly replied to, and saved for future use.
In my organisation, the most used method of communications is email, letters and telephone. I answer the telephone on a daily basis with numerous different people
Identifying stakeholders for an intervention is essential. Stakeholders are all of the individuals who are affected by and issue or problem (BOOK). The stakeholders are going to be the individuals who can work towards changing the problem and who deal with the concern at the front lines (BOOK).
Stakeholder analysis is important for successful implementation of projects and/or strategic activities within any organisation. It is used to analyse the stakeholders in order to understand them and classify them according to their power, influence and interest. Stakeholders are people who have an interest in a commercial entity including those within the organisation and outside. These include the boss, senior executives, customers, suppliers, government, your co-workers, the team and others. All these people are important in the implementation and success of strategy.
Stakeholders and stockholders are a group of individuals that can affect the company and also are affected by the company. In order to be a successful company needs to maintain their investor’s confidence. Stockholders are also able to develop value for the customer because they invest on ideas that will produce success for the company. Stakeholders are all the individuals that have an interest in the company such as employees, customers, and the surrounding community.
Regarding to organizational stakeholders, there are three main groups of stakeholders: customers, employees and investors. The company attempts to link stakeholders’ needs and expectations to the company’s goals. For customers, the company must treat them fairly and honestly. For employees, the company needs to treat them fairly, make them a part of the company and respect their needs. For investor, managers should comply with the accounting procedure, do not manip...
There are a variety of ways to communicate with people and often times the type of communication chosen depends on the information being communicated and the personalities of the people involved in the communication. There are two classifications for communication, active and passive. Active communication consists of lining up schedules and attendance so people can be present. Passive communication allows people to access and respond to the communication on their own schedule. We will focus on three popular forms of communication including webinars, face to face meetings and email as means of communication.
...oyees need to look at the media richness aspect. If the situation is vital, irregular, and ambiguous the employees should meet face-to-face; if the situation is non-crucial, routine, and clear the employee could easily email the information out to people. Finally the employee should look at the persuasion aspect. Are they trying to persuade people into agreeing with them? If so the employee should meet in person so the persuasion is more effective.
Actively listening to the customer. Maintaining eye contact (for face-to-face interactions), except where eye contact may be culturally inappropriate. Speaking clearly and concisely. Using appropriate language and tone of voice.
Prior to the creation of e-mail, writing letters was the best way to communicate overseas or anywhere a phone company considered long distance. Phone calls were too expensive and the time difference between Ireland and Michigan made it inconvenient to reach someone at a suitable hour. Phone numbers and area codes are also constantly changing while e-mail addresses stay with you wherever you go. While I was in High School my family moved three times, making it difficult for my relatives overseas to keep up with which number was the most recent. However, they knew it was still possible to get a hold of us via e-mail. Communicating through letters was exhausting, demanded time, and required readable penmanship. It could take almost two weeks to receive mail and half the time it would...
Research into nature of communications in organisations indicates it is important to have both formal and informal communications. Communications is replacing communication to ICT systems; ICT can be used to share some information. Functional areas can also share their information to other functional area. ICT incorporates the following as mediums of communication: EMAIL-with email sent through a service provider, the sender forwards the document to the receiver’s email address, not directly to the recipient. Anyone who is connected to the Internet and has a modern can use email.
Throughout the years, technology has had a major effect on the way people communicate within the office. It has made sending out memos and letters, and collaborating with groups, much easier and more efficient. The use of email all began in the 1980’s. Before that time, it was common for memos and letters to be hand written or printed out and
Verbal and non-verbal communication is conveying information from one place to another. Verbal communication is when information or messages are communicated or exchanged through words. There are two types of verbal communication consisting of written and oral communication. Verbal communication involves ‘face-to-face conversations, group discussions, counselling, interview, radio, television, calls, memos, letters, reports, notes and email’ (The Business Communication, 2017) .Whereas, non-verbal communication are information or messages that are exchanged or communicated without any verbal communication. The process of non-verbal communication is sending and receiving wordless messages. ‘Non-verbal communication is a prevailing weapon in face-to-face
== == == == Stakeholders are any group of people such as employees, suppliers, customers and the local community, which have an interest in your business. BOOK!
Stakeholders A stakeholder is any individual group with an interest in the business. There are many different stakeholders they are separated into two main groups' external, and internal and connected. External: v Society. v Pressure groups. v Local communities.
Non-verbal communication doesn’t involve words, but is a powerful form of communication. The way your body language is tells the other party whether or not you are receiving their message or just listening. When your nonverbal behaviors align with the words you’re saying, they indicate to the person you are communicating with that you are trustworthy. When non-verbal behaviors do not align with your message it sends mixed signals on what you are trying to convey. When communicating in business it is imperative that you are conscious of your own body language and nonverbal cues as well as that of
Stakeholders refer to individuals or groups of people that have an interest in a business. Management argues that as long as there is wealth for shareholders, then anything is done in a responsible manner and things should be done to promote the interest of other stakeholders.