Evaluate The Role Of Internal Stakeholders In Business Research

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Communication within business is always important, this could be anything from informing, teaching, needing action or being in need to persuade a person.

The communication needs of internal and external stakeholders differ slightly due to their position in relation to the organisation. Stakeholders are any individuals or groups that are involved with an organisation. Internal stakeholders include people who work from within the organisation, such as employees, volunteers, managers and owners. In my organisation, these would include Legal Executives, Solicitors and Secretaries.

Internal stakeholders need to know the type of business the organisation is in, specific details regarding the products/services offered, and the correct procedures …show more content…

Communication in business can be divided into three different categories: verbal, written and online. Verbal communication includes face-to-face meetings, over the phone, voicemail messages etc. Communicating verbally can be very effective and has its advantages as information can be transmitted and discussed straight away. However, it can be very easy to face barriers over the phone as individuals cannot rely on body language or visual cues. This may make it hard to speak to someone of a different language or someone with learning difficulties. In my role, verbal communication is a key part. I always ensure when speaking on the phone to be clear and direct, and to ask the caller to repeat if I am unsure about what they said. This is especially important when arranging meetings/room bookings, as well as when taking details such as names and phone …show more content…

larger print, changed font/background colours, Braille etc. This means the chance of misinterpreting the information is reduced, and a wider audience can be reached by modifying the text. Written communication, whether it is in a letter or an email, also provides a permanent record, whereas a verbal conversation will be lost unless it is recorded. Whilst letters are professional and formal, they are time-consuming to send and could take a while to be received; this is not ideal if information needs to be received as soon as possible. Producing letters for a large audience could also be very expensive. To overcome barriers regarding letters, important information should be given either over the phone or in person. Emails are a very effective way of communicating because they are easy and quick to use, can be both formal and informal, and can contain detailed information, as well as attachments and documents. In my organisation, emails are regularly sent out to all staff, or specific groups of people such as the Senior Leadership Team. Emails can be quickly replied to, and saved for future use.
In my organisation, the most used method of communications is email, letters and telephone. I answer the telephone on a daily basis with numerous different people

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