Essay On Visitor Experience

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The term experience, in light of visitor attractions, refers to a personal occurrence (Holbrook and Hirschman 1982) in which an individual interacts with emotions and senses (Caru and Cova 2003). Packer and Ballantyne (2016, p.137) offer a similar definition of the visitor experience: “An individual’s immediate or ongoing, subjective and personal response to an activity, setting, or event outside of their usual environment”. An experience requires a physical environment. TMP’s physical environment is the first aspect of the experience that is perceived by the visitor, this is known as the servicescape, all the non-human elements of the environment have a powerful impact upon the visitor experience. The servicescape sets visitor expectations and allows the visitor to develop their first impressions. TMP’s reception area is the holistic environment that acts as a stimulus for a desired …show more content…

All players are presented with a games master who can offer the skills and knowledge needed to complete the game. This is relative to the challenge and players are explicitly aware that their goal is to work as a team to discover various clues and hints necessary to escape the room. Upon completion or when the time has run out (in the case of when the team failed to escape the room) information regarding time and rating is revealed to the players (See Appendix E). Reviews on TripAdvisor resemble the experience theories offered in this section. Sixty-nine reviews of TMP are available for data analysis of which only one person provided negative feedback. Keywords that correspond with terms extracted from the theory like “fun/exciting/enjoy” were searched (See Figure 7). It, therefore, can be concluded that TMP successfully offers an immersive and hedonic experience, a huge contributing factor to this is the incredible detail of theming and this will now be discussed in section

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