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Determinants of Organisational Culture
Organizational culture introduction
Determinants of Organisational Culture
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INTRODUCTION Organisational culture is a term that has been used more frequently in the last ten years. A lot of research has been done on the concept of organisational culture and many different views have been raised as to what organisational culture really means. Businesses nowadays are said to have their own distinct organisational culture. Then again, what does organisational culture really bring to a business? Does it improve productivity? Does it ensure a better working environment or does it force employees to conform? These are some of the questions we aim to analyse. We will try our best to give you a greater understanding of organisational culture even though there is no definitive definition and so many different theories floating around. Psychologists, anthropologists, sociologists all have their own standpoint on the subject matter. This essay will discuss the theories surrounding organisational culture. We will also look at organisational culture in a South African context. Lastly, we will critically analyse culture theory and the field in general. PART 1: ORGANISATIONAL CULTURE THEORIES DEFINITIONS OF ORGANISATIONAL CULTURE Culture is a concept that helps to explain trends of behaviour that distinguish individuals and the groups with which they are associated. The culture theory is used to depict organisations based on their values, attitudes and beliefs. Some consider culture the as glue that holds everyone together, some compare it to a compass providing direction, it includes values, beliefs, customs, norms etc. Arnold (2005, p 625) states that “organisational culture is the distinctive norms, beliefs, principles and ways of behaving that combine to give each organisation its distinct character”. Organisat... ... middle of paper ... ...or the work assigned to them. In this culture power comes with responsibility. From the above theories of organizational culture it is plain to see that commitment is an important aspect of organizational culture. Global Leadership and Organizations Behaviour Effectiveness (GLOBE) is a research project “investigating inter-relationship between social culture, organizational culture and organizational leadership”, Robert J. House from the Warton school; University of Pennsylvania in 1991 came up with this research project idea. It was originated and formally started in 1993. GLOBE emphasises nine cultural dimensions some of which have been mentioned above; they are Power distance Uncertainty avoidance Human orientation Performance orientation Future orientation Assertiveness Collectivism I: Societal collectivism Collectivism II: In-Group collectivism
Just as there are cultures in larger human society, there seem to be cultures within organizations. These cultures are similar to societal cultures. They are shared, communicated through symbols, and passed down from generation to generation of employees. Many definitions of organizational culture have been proposed. Most of them agree that there are several levels of culture and that these levels differ in terms of their visibility and their ability to be changed.
Another idea created by Johnson and Scholes (1997) is the cultural web. This aims to show how culture influences on behaviour occur and how this impacts on the organisation. The cultural web focuses on artefacts, which are defined by Dwyer (2001) as the “most visible and most superficial manifestations of an organisational culture” These include routines and rituals, stories, symbols, power structures, organisational structures and control symbols. Firstly, routine and rituals comprise the repeated patterns of behaviour from the workers. Routine is how employees behave towards those in and out of the organisation and supports Deal and Kennedy’s (1982) saying of “the way we do things around here”. Rituals, on the other hand, are more so social events which management arrange e.g. work meetings, Christmas parties. Another artefact is stories. Often colleagues will tell each other stories about the organisation which show and emphasise important qualities of staff. This will influence their behaviour and motivate. Symbols are often used in firms which Dwyer (2001) explains as “words, objects, conditions, acts or characteristics of persons that signify something different or wider from themselves, and which have meaning to an individual group” This even include the layout of the business and furnishings. Organisation structure is included in the cultural web. This is important as it is how the business delegates work and responsibility. It reflects the “centralisation, formalisation, complexity, configuration and flexibility in the firm” (Olsen et al, 1998, p, 211). Lastly, is control systems. This helps to control what is happening in the firm. Together, these make up the outer layer of a business’s ‘cultural web’.
Because actions and styles differ across many different organizations and cultures, There is a need for knowledge and leadership to move worldwide. Tubbs and Schultz (2006) assume that the idea for global leadership must allow its leader to address those issues and needs whenever culture presents itself. Behavior bases global leadership a mixture of cultural varied leadership skills because communications and technology has changed the need for global
Organisation culture at Quinlan’s Organisation culture can be defined as the set of key values, beliefs, understandings and norms shared by members of an organization (Daft, Management, 2003, p88). It guides the behaviour of its employees that includes routine behaviour, norms and dominant values. As Schein pointed out culture can be analysed at three levels – visible artifacts, expressed values and underlying assumptions (University of Leicester, Management, People and Organisations, section 13). Visible artifacts are observable outcomes of cultural norms and assumptions. Examples of artifacts include the language spoken, dress code, the way employees think and other behaviour observed by anyone.
The concept of organizational cultures was first raised in 1970s, and soon became a fashionable topic. Organizational culture is the shared beliefs, values and behaviours of the group. Theorists of organizations believe that organizational culture represents the pattern of behaviours, values, and beliefs of an organization. Hence, studies around organizational culture have been seen as great helpful and essential for understanding organizations and their behaviours. Additionally, organizational culture has been considered to be an important determinant of organizational success. Therefore, leaders and managers pay more than more attentions on this topic, focusing on constructing and managing organizational cultures.
Richard L.D considers that organisation was a clear goal, a well-designed structure and coordinating the activities of the system, social entities associated with the external environment. Along with the development of the economy, organisational culture's influence on employee behavior is the most used more and more big, in general, organisational culture is refers to the organisation in long-term survival and development for the organisation which is formed by the holdings of members and is said to follow the value of the system. Organisational structure refers to all members of the organisation to achieve organisational goals and the division of writing, the scope of duties, responsibilities, rights, etc formed by the structure of the system. Developing the ideas of Harrison , Handy describes four main type of organisational cultures: the power culture; Role culture and task culture, and the person culture.
Culture can be defined as “A pattern of basic assumptions invented, discovered or developed by a given group as it learns to cope with its problems of external adaptation and internal integration that has worked well enough to be considered valid, and therefore to be taught to the new members as the correct way to perceive, think and feel in relation to those problems”. Schein (1988). Organizational culture can be defined as a system of shared beliefs and values that develops within an organization and guides the behavior of its members. It includes routine behaviors, norms, dominant values, and feelings or climates. The purpose and function of this culture is to help foster internal integration, bring staff members from all levels of the organization closer together, and enhance their performance.
Culture is “a system of shared beliefs and values that develops within an organisation and guides the behaviour of its members” (Schermerhorn et al. 2011). It plays an important role in any organisation. For instance, in Woolworths we can se...
...2) “An organizational culture compatible with employability”, Journal of Industrial and commercial Vol 26 no 6, pp.194 -199, Available through University of KwaZulu-Natal, http://research.ukzn.ac.za
Organisational culture is one of the most valuable assets of an organization. Many studies states that the culture is one of the key elements that benefits the performance and affects the success of the company (Kerr & Slocum 2005). This can be measured by income of the company, and market share. Also, an appropriate culture within the society can bring advantages to the company which helps to perform with the de...
...Harris, Sarah V. Moran (2011). Managing Cultural Differences, Leadership Skills and Strategies for Working in a Global World. 8th ed. UK: Elsevier Inc.. 10-25.
House, R., Hanges, P., Javidan, M., Dorfman, P. and Gutpa, V. (2004). Culture, leadership, and organisations: The GLOBE study of 62 societies. CA: Sage, Thousand Oaks.
The concept of organizational culture is one of the most debated topics for researchers and theorists. There is no one accepted definition of culture. People even said that it is hard to define culture and even more change it. It is considered a complex part of an organization although many have believed that culture influences employee behavior and organizational effectiveness (Kilmann, Saxton, & Serpa 1985; Marcoulides & Heck, 1993; Schein, 1985a, 1990).
It is a “pattern of beliefs, values and learned ways of coping with experience” (Brown 1994) that manifests itself into three layers: artefacts at the shallowest, values and beliefs in the middle and basic assumptions at the deepest. It is inseparable from the organisation that cannot be easily manipulated as it is fundamentally non-unitary and emergent. Finally, organisational culture is important as it is one of the main determinants as to whether a firm can enjoy superior financial and a comparative advantage over firms of differing cultures.
Understanding the structure of an organization plays a vital role in laying the blueprint for how a company will be managed and organized. It provides a well-defined framework that outlines the roles and responsibilities of each employee in a particular company. It shows how each employee interacts and works one another in achieving the goals of a company. In other words, organizational structure is a reflection of the working relationships that govern the workflow of the company. It has a profound effect on a company’s structural dimensions, which includes formalization, specialization, hierarchy and centralization.