Emotional Intelligence And Emotional Intelligence

While working for the airline industry I encountered many personalities. Colleagues that worked only a few months with the similar qualifications took the lunge and applied to managerial positions. When promoted, it made me wonder what set them apart from other candidates, others with even more qualifications. What I noticed was similar, in those that were promoted, was their ability to resolve conflict and mentorship qualities. These qualities what is known as Emotional Intelligence. In Inter-Act, Professor Rudolph Verderber and Professor Kathleen Verderber quote Dr. Peter Salovey and Dr. John Mayer’s studies, emotional intelligence is “the ability to monitor your own and other’s emotions and to use this information to guide your communications”

F. 2010). Harmony is an important factor because groups that have harmony are able to adjust to situations efficiently and in short periods (Maxwell, L. F. 2010). Whereas those that lack harmony, have conflict and are less efficient at adapting to new situations. Furthermore, research demonstrates that employees that have workplace harmony reduce turnover and as result saves company resources (Hahn, R., Sabou, S., Toader, R., & Rădulescu, C. M. 2012). Harmony is not only emotionally beneficial in the workplace but is cost effective as

For example, research found that young people with a hardship history, such as “legal and social difficulties”, were less likely to detect the significance of facial expression (Cross, Bernadette. 2001, pg. 773). The inability or difficulty in processing the basic step of emotional intelligence is an obstacle to improving interpersonal communications however, we found that according to Dr. Verderber and Dr. Verderber, “no one is born with emotional intelligence… it can be learned and developed over time” (2013, pg. 22). Therefore, improving is still an option for those that have difficulties. We found a solution from Dr. Salovey that can be applied in certain circumstances. For example, sharing experiences, traumatic and painful, is an important process to understanding one’s own emotions (2005). Therefore, if we have or had issues with recognition we can change this by acknowledging our barriers. By doing this we can move on to using our experience and apply it to others