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Concept of emotional intelligence essay
What is emotional intelligence
Essay emotional intelligence in the workplace
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Emotional intelligence has become popular recently. Emotional intelligence involves a set of conceptually related psychological processes that include processing affective information. Among these processes include the appraisal and expression of emotions, assimilations of emotions in thoughts, understanding emotions, and regulating and managing emotions. The most widely accepted definition of emotional intelligence is “the ability to monitor one’s own and others’ emotions, to discriminate among them, and to use the information to guide one’s thinking and actions” (Salovey & Mayer, 1990, p. 189). In a variety of occupational settings emotional self-awareness, regulating emotions in the self, social awareness of emotions and empathy, regulating …show more content…
The first model is the “mental ability models” that focus on the aptitude for processing affective information, though the second model, “mixed models,” conceptualizes emotional intelligence as a diverse construct that includes aspects of the individual’s personality but also the ability to perceive, assimilate, understand, and manage emotions. The “mixed models” include motivational factors and affective dispositions. Employers who conceptualize emotional intelligence as a well-defined set of emotion-processing skills aim to assess emotional intelligence through objective, performance test (Mayer, Caruso, & Salovey, 1999, 2000). In comparison, employers that see emotional intelligence as encompassing multiple aspects of personal functioning aim to measure emotional intelligence through self-report protocols of the employee (Bar-On, 1997; Boyatzis et al., 2000; Goleman, 1995). Emotional competencies are capabilities that can be learned, based on emotional intelligence, thus results in outstanding performance at work (Goleman, 2001). Emotional intelligence may determine a person’s potential for learning practical job-related emotional and social skills, the level of emotional competencies manifested by that person shows how much of that potential they have actually realized. It’s also emotional competence that aids the learning of job-related skills which then translates emotional intelligence into on-the-job
The theory of emotional intelligence is relatively new, however the psychological theory has become prevalent and many entities have adapted the principles of this theory in order to enhance relations within the professional environment as well as increase performance which ultimately lead to a positive place of work. (Allan Chapman 2014)
Emotional Intelligence, also known as ‘EI’, is defined as the ability to recognize, authoritize and evaluate emotions. The ability to control and express our own emotions is very important but so is our ability to understand, interpret and respond to the emotions of others. To be emotionally intelligent one must be able to perceive emotions, reason with emotions, understand emotions and manage emotions.
Emotional intelligence is the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions. (Ledlow & Coppola,
Emotional Intelligence is the ability of awareness and understanding of an individual towards the others signal and emotion, in order to display a positive and accurate feedback. Identify effectively human being’s reaction and emotional would prepare the leaders to handle with different situation in an impassive manner. Emotional Intelligence indicate its self in five categories: self-awareness, self-regulation, motivation, empathy, and social skills.
(2013) separated emotional intelligence into four domains, self-awareness, self-management, social awareness, and relationship management (pp. 30, 38). These domains are then broken into two competencies. Self-awareness, the understanding of one 's emotions and being clear about one 's purpose, and self-management, the focused drive and emotional self-control, make up the personal competence (pp. 39, 45-46). While social awareness, or empathy and service, and relationship management, the handling of other people 's emotions, make up the social competence (pp. 39, 48, 51). These emotional intelligence competencies are not innate talents, but learned abilities, each of which contribute to making leaders more resonant and effective (p. 38). This is good news for me because I still have much to develop in regards to emotional
The scope of emotional intelligence includes the verbal and nonverbal appraisal and expression of emotion, the regulation of emotion in the self and others, and the utilization of emotional content in problem solving. (pp. 433)
Khalili, A. (2012). The role of emotional intelligence in the workplace: a literature review. International Journal of Management, 29(3), 355-370.
The ability to express and control our own emotions is vital for our survival in society and the work place but so is our ability to understand, interpret, and respond to the emotions of others. Salovey and Mayer proposed a model that identified four different factors of emotional intelligence (Cherry, 2015).
For moreover, Daniel Goleman (2004) explained that emotional intelligence plays an integral role in defining character and determining both our individual and group densities. It involves the ability in monitoring one’s own and others emotion, to discriminate among them, and to use the information to guide one’s thinking and action. It means to embrace the power of emotion intelligently, it involves abilities that may be categorized, into five (5) domains: (1) self-awareness, (2) emotional maturity, (3) self-motivation, (4) emphatic understanding, and (5) quality communication.
Morrison (2007) introduces Emotional Intelligence (EI) as “Being able to motivate one-self and persist in the face of frustration; to control impulse and delay gratification; to regulate one’s mouth and keep distress from swamping the ability to think; to empathize and to hope (as stated in Goleman, 1996). In relation to social work practice, EI stresses for social workers to have a working knowledge of emotions; where they derived from and healthy ways to express and manage them. The social worker not only needs to understand these things about their own emotions, they must
According to the peter Salovey and John D. Mayer (1990), “" they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions"
An increasing percent of the population begins to know the idea of emotional intelligence. This concept was firstly developed by two American university professors, John Mayer and Peter Salovey (1990) and they concluded that, people with high emotional quotient are supposed to learn more quickly due to their abilities. Another psycologist named Daniel Goleman (1995) extended the theory and also made it well-known. In his articles and books, he argued that people with high emotional quotient do better than those with low emotional quotient. In this essay, it will be argued that high emotional intelligence can influence work performance positively to a relatively high extent. Both benefits and limitations of a high level of EI in the workplace will be discussed and a conclusion will be drawn at the end of this essay.
Firstly, self-awareness is referring to a person who have a clear cognizance of their personality, including thoughts, motivation, beliefs, weaknesses, strengths and emotions, further this skill allows people to make a better decision (Path way of happiness, 2016). Next, managing emotion, in other word, self-management: handling suffering emotional in an effectual way, moreover knowing how to lead yourself to positive emotions and not falling to negative thought. Furthermore, thirdly, empathy is a significant aspect of emotional intelligence. Following to the research from Cherniss (2000) discovered that most successful people in the workplace and social life having a capability to identify other’s emotions. Lastly, skill-relationship, which is all those three combined together and use it in efficiently way. As a matter of fact, by Goleman (2012), part of human’s brain supports social and emotional intelligence due to the neuroplasticity of the brain has a great influence on repeated experiences that influences to present and future decision. In addition, the executive function helps to manage emotion and helps one’s paying
Emotional intelligence can best be defined as being able to regulate one’s own emotions, while at the same being able to identify and empathize with the emotions of others (Morrison, 2007). This is an important skill to have within the realm of social work practice because as social workers, we are working with people on all levels, micro, mezzo, and macro, who are usually experiencing some of the most emotional times of their life. As those emotional buffers for our clients, we need to be able to regulate
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).