Effective Communication Analysis

Communication is one of the most fundamental interactions between all species throughout the world, but in a hospital setting, it becomes a must. It is an ability that is shared by all living things, whether it may be a conscious choice or not. Communication can be classed in many categories, such as verbal, body language, facial expression, posture, attitude, tone and gestures. Due to the broad range of communication, every individual can interpret the interactions differently. Even though communication is second nature to most, knowing how to differentiate between effective communication and non-effective communication is crucial. In order to communicate effectively, knowing oneself and being self-aware of one’s behaviour can reflect on how

Having this capability will assist the individual to execute different kinds of communication effectively. When looking at self-awareness in a clinical setting, it allows individuals to understand themselves, therefore they are able to reflect back on why they react a certain way in different situations. By being aware of one’s actions, an individual learns from their past experiences, therefore leading to a more understanding and effective communication (O’Toole, 2012). It also increases self-understanding and results in greater control of one’s thought and behaviour. In order to connect therapeutically and communicate effectively with other people, it is important to know oneself and one’s true intention (Kotzman A & Kotzman M, 2007). This enhances the ability of the individuals to perform effective communication, whether it be with a patient or in everyday interactions. In order to provide a good person-centred care or women-centred care, understanding the fundamental values of these caring systems will improve the individual’s

Both approaches have the roots for caring, a universal characteristic that led to the formation of human society and is necessary for human survival. McCormack, McCance and Klopper (2017) defined person centred care as, “…a standing or status that is bestowed upon one human being by others, in the context of relationship and social being…” (p.17). This statement demonstrates that person-centred care and women-centred care are both underpinned by the values of respecting a person, women, individual’s right to self-determination, mutual respect and understanding. The foundation values from both bodies of practice are enabled by cultural empowerment that foster the essential skills required for effective communication (Stuart, 2017). Having the ability to provide person-centred care or women-centred care enhances the level of communication between the individuals, therefore providing a sense of a therapeutic relationship. Thus, being able to “… relate to patients sensitively, demonstrating a sincere and professional interest in the experiences and concern of each patients” (Clayson, 2007, pp. 59-60) is extremely important. To provide care for both the patients and women requires many skills of communication, but knowing how to communicate therapeutically will increase the relationship between both