Dunkin Donuts: The Competitive World Of The Coffee Industry

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In the competitive world of the coffee industry, or any industry for that matter, it is essential for companies to have a clear understanding of what they do best, and where they can be the best. Dunkin’ Donuts is well known by generations and loved by a growing number of customers around the world. It was first established in 1950, in Quincy, Massachusetts, by William Rosenberg. Back then, William had a simple philosophy: “Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores” (Dunkin’ Donuts, 2008). That philosophy still holds true today, and is the foundation that has enabled Dunkin’ Donuts to grow to be the largest coffee and baked goods chain in the world. Dunkin’ Donuts offers more than a dozen hot and iced coffee beverages,
While iced coffee sales typically spike in summer months, Dunkin ' Donuts has seen rapid growth all year round, including during the winter months. Iced coffee is the second most frequently sold product after hot coffee at Dunkin ' Donuts. Millions of iced coffee lovers turn to Dunkin ' Donuts because they recognize the quality of its iced coffee. Dunkin ' Donuts has been at the forefront in developing an innovative process for brewing iced coffee, which has set the standard for the industry. The unique process, called double brewing, uses twice the amount of coffee when making the beverage to achieve consistent flavor and freshness that are never compromised at the expense of serving it cold. The result is a smooth, rich taste sensation (Dunkin’ Donuts, 2008). It produces iced coffee that is never bitter or watered down. Dunkin’s Donuts also offers a variety of flavors to add to your iced or hot coffee. Customers can choose from nine tempting flavors such as French Vanilla, Blueberry, Coconut, and Chocolate. They are all 100 percent sugar-free and contain no preservatives (Dunkin’ Donuts,

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