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Business Ethics Chapter 6
Business Ethics – Chapter
Ethical considerations within customer service
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A code of ethics is a formal document in which is used to assist members of an organization, to know what’s ‘right’ and what is ‘wrong’ in the work place and applying it to their decisions. A code of ethics is a written set of rules or guidelines to help the workers and management ‘conduct’ or direct their actions with its primary values and ethical standards. A code of ethics is important because without it, employees and management wouldn’t have guidelines and the establishment would resemble a crazy house. Consider the establishment, Dunkin Donuts. Dunkin Donuts is a food establishment well-known for their famous donuts, coffee and their slogan “America runs on Dunkin”. Without a code of ethics, the industry would most likely be extremely hard to control. Within the Code of Ethics document there are a set of rules. One important rule for the workers of Dunkin Donuts to go by is Partnering with others. How the workers of the establishment partner with each other is very crucial. If employees are constant bickering or clashing heads it could disrupt the peace the homely environment that customers enjoy. In the document it states, when management chooses employees to work for the establishment they look for the person to possess basic skills, education, personal qualities, and financial resources necessary to perform and fulfill the needs and requirements of a franchise. It states that the Dunkin’ Donuts industry does not discriminate against race, color, religion, national origin, citizenship, age, disability, gender, sexual orientation, or any other factors prohibited by law. If a person applying for a position doesn’t obtain the qualities that the employer is looking for, the person applying will not receive the job. Not b... ... middle of paper ... ... when dealing with the code of ethics. When becoming an employee at a Dunkin’ Donuts establishment it is important for them to have a personal responsibility to understand and apply ethical behavior and act with the highest degree of ethics. The Code of Ethics provides managers and employees with guidelines and expectations on how to behave when working in the workplace. It is extremely important to provide workers with a Code of ethics because without it employees would be lost and wouldn’t have guidelines on how to be their best when working at the said Dunkin’ Donuts establishment. The Dunkin’ donuts industry is extremely dependent on they’re every day dealings with their co-workers. The Code of Ethics makes it easier for each worker to do the best they can when working for Dunkin’ Donuts and comply themselves to all their responsibilities the greatest they can.
Lowe’s and Home Depot introduce each other in a message that clarifies their own explanation of Code of Ethics. Both encourage doing the right thing while performing a job that may not always cover all situations. However, employees’ are provided a strategic map that may...
In conclusion the code of conduct is very important in a business it intended to be a central guide and reference for users in support of day-to-day decision making. It is meant to clarify an organization's mission, values and principles, linking them with standards of professional conduct. Some of the principles and standard I talk about was sexual harassment, being professional and discrimination on other. Some of the ways that employees can follower the code of conduct is by ethics training, Setting and following policies and procedures and include ethical behavior in their everyday life.
3-1. What global issues do you see here? What ethical/social responsibility issues do you see here?
A code of ethics and a moral code is important because it sets values that hold up the standers that the certain company is expecting from their employees, or values that a person is expecting from someone else. I believe that having applied ethics as a focus in life is a major priority, applied ethics easily tells us what’s right and wrong. Everyone person goes through a phase in life when they learn the word no and yes, this is an example of applied ethics. Knowing yes this is the right choice and no I should turn away from this is very important. Applied ethics are given to every person through the process of growing up and learning right and wrong. A personal moral philosophy doesn’t have to be changed, you have been given a foundation as a young person and it is up to you on rather you would want to change it or keep the principles that you already know.
The work emphasizes that having business ethics and a code of conduct can be a preventive medicine. The intended audience is the general public, management team, large businesses that have yet to create and develop a code of conduct, and businesses who are searching for a solution towards resolving ethical dilemmas in their workplace. The relevance of this work to our topic is it’s unique outlook on how the code should not only be developed with HR and the legal departments with the only intention of keeping policies legal but to see it being navigated by top management. It will also help us establish the usefulness of the code of conduct in relationships with stakeholders. A special feature of this work is the large-scale of sections it has on the topic of code of ethics. It contains a content section at the very top of the article that helps navigating toward sections easier. It also includes quotes from CEO’s, ethics professor Stephen Brenner form the Journal of Business Ethics, Twin Cities-based consultant Doug Wallace, etc. The writer of this article is Carter McNamara who has a MBA and PhD who specializes in organizational development and
Ethics or rather morals entail mechanisms that defend, systematize as well as recommend conceptions of right or wrong. Many organizations develop ethical codes to ensure employees and employers understand the difference in doing good or bad. In that respect, ethics are an essential aspect of successfully running of any organization or government. Ethics ensure employee’s productivity levels are up to the required standards. It also assists them to know their rights and responsibilities. Additionally, employers, as well as any persons in management, are guided by them to ensure they provide transparent leadership. Ethics also defines how customers should be handled. Ethical codes govern the relationship between customers and an
The code of ethics applies to all employees, officers, and board members of the organization. All business representatives are expected to conduct business in a legal and ethical manner at all times and are responsible for conducting themselves according to the principles set forth. While this code of ethics is meant to be comprehensive, it does not cover all possible scenarios. It is important to handle questionable situations with integrity and morality, but if you are unsure of how to proceed please contact your manager or ethics officer.
Ethics is a social, religious, or civil code of behavior considered appropriate, especially that of a specific group, profession, or individual. Business ethics is the analyzation of moral and social accountability in reference to procedures and the making of decisions in a company (Merriam, 2015). While every individual has their own value system in regards to ethics, there is a type
Broadly defined business ethics is, knowing the difference between what is right and what is wrong. It is the written and unwritten, principles and values that govern how decisions are made within a company (Cross & Miller, 2012). The focus of business ethics is to identify the moral standard, and provides guidelines to follow when making tough ethical decisions. Unethical behavior is typically the result of corrupted interactions between individuals within the organization (Brown & Mitchell, 2010). Many times, unethical acts steam for behaviors that are socially or culturally acceptable within the organization. Ethical behavior can enhance a work environment and maximizes contentment, while unethical behavior may have the opposite affect. Not only can this behavior cause stress in the work place, there is the possibility of it ruining a business (Cross & Miller, 2012). Unlike corporate governance, ethical standards are not as easy to define. A code of ethics expresses fundamental principles and provides guidance to decision makers, but there are no set rules written into a code of ethics. A code of conduct is created using a company’s code of ethics. It is a statement of standard that discloses how a company chooses to conduct its business activities (Driscoll &Hoffman, 2011). Following the scandals of the early 2000’s, many companies adopted a code of conduct to ensure the compliance
The Code of Ethics of the professional accounting bodies in Australia and its fundamental principles.
Ethics are moral principles or values that govern the conduct of an individual or a group.It is not a burden to bear, but a prudent and effective guide which furthers life and success. Ethics are important not only in business but in academics and society as well because it is an essential part of the foundation on which a civilized society is built.
Ethics in the workplace is a very important thing to have. Without a sense of ethicality in the workplace there are many things that could go wrong. You could even end up losing a job because of a lack of ethics, or other consequences could be felt due to a lack of caring or morality. The workplace is a place that you should show respect and dignity, and a deeper sense of ethics is very important in order to uphold these senses of morality. Workplace ethics, which include such things as behavior, integrity, commitment, teamwork, and other things, are important, if not required, in most workplaces and can help to improve performance and morale for workers and employers.
According to Treviño & Nelson, ethics are “the principles, norms, and standards of conduct governing an individual or organization” (as cited by University of Phoenix, 2012). Ethics are essential in the determination of what is right and wrong in a given situation (University of Phoenix, 2012). When we are born, we do not have any values, morals, or ethical systems in place, as these are learned and developed over time. Today, we are going to take a closer look at my personal ethics and the underlying ethical system that most closely applies to my life. We will also examine the effects that my ethics have on my performance within the organization. Finally, we will discuss why it is important to have ethics that are integrated within an organization.
Ethics and values are very important in guiding employees and management in an organisation. It encourages employees to be accountable and transparent and also in make ethical decisions. In an organisation that ethics are practiced there are less conflicts and there is consistency at all times even when an organisation undergoes difficult times. A code of ethics is established in an organisation to solve problems when the do arise and explains how employees should respond when faced with different situations. Values and ethics are important for employees to get along. Our values tell us what we think is important and that helps us in making right decisions. For example a person who values justice will not be coursing conflicts and will adhere to ...
Ethics is the study of right or wrong and the morality of the choices that individuals make. That basicly means the set of morals or responsibility that a person, group, or field have. Ethics can also be classified as code of morals. In business there are ethics that portray to business. These are called business ethics, business ethics just happen to be the application of ethics, morals, into the business field. Some examples of business ethics are obeying all rules and regulations even when nobody 's looking, which is pretty self explanatory, you shouldn’t be breaking rules. Even if it is as simple as washing your hands after you use the restroom or straight up lying to your customers, they are the ones making you money so if they find out