Customer Expectations : Customer Satisfaction

Customer Expectations Essay

For what is a customer expectation, is the belief about the service or delivery that serves as standards or reference against which performance is judged or not satisfactory to a customer. Due to customers who seem too compare their perceptions beliefs on performance when evaluating or judging someone’s service, customer expectations which are a critical role to services in general in everyday life. The customer aspect is the first most critical step in delivering good quality service(s) to any customer(s). Being wrong can also mean loss of useful gained money, loss of time, loss of communication, and other loss resources on things that should acquire to the customer service itself. Among the many expectations that need to be studied more and understood for successful customer services must be first reviewed into the customer(s) aspects themselves to better understand their needs and or beliefs for services.

The act of providing good customer service used to be as simple as being helpful and friendly to customers and handling the occasional phone call or visit from an upset or dissatisfied customer(s). While keeping customers satisfied is still the primary reason for providing good customer service, new technology has completely transformed the ways businesses handle customers. Since in the early 20th century, customers might have been greeted with a smile, but they generally received poor treatment if there was a problem with an item. It was difficult for customers & replied products during this time, even if the item was defective. An independent store owner did not handle such issues and would often refer the customer to the product 's manufacturer. As telephones became increasingly popular in the ...

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...e didn’t get to cash there check on time, someone was short on their bill(s), or someone not having it their way they can possibly react in a negative position with whoever is attending to him/ her. The best way to react to a disturbed or upset customer is to give empathy, attention, feel sorry, & see a best fit way to satisfy the customer(s) needs in any way possible to satisfy them in general. In my opinion an effective way to satisfy an upsetting customer is too comply with any given demands or concerns they may have in mind but, depends on the work environment you’re in, if its food, retail, accounting there are several possibilities to get around their issue(s).

-Lucas W. Robert Customer Service 6th Edition Skills for Success MC Graw Hill Educational Customer Service Book

-https://www.linkedin.com/pulse/dealing-difficult-customers-restaurant-johnson-o-j-arumona