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Cultural differences and communication
Communication in culture
Cultural differences and communication
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Cultural Awareness is being aware of dimensions of the culture, values, practice, and cultural theory. It is being able to develop sensitivity and understanding of another ethnic group in which involves internal changes in terms and attitudes and values. In order to have cultural awareness you must have cultural knowledge.
Cultural Competence is the ability in which an individual is able to interact effectively with individuals of different cultures. An individual who is culturally competent is someone who is able to have a respectful awareness and understanding of cultural differences. These are broken into four different components. Firstly it is the awareness of our own cultural worldview and of our reactions to others who are different,
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The manager needs to have awareness of that employee’s beliefs and values and need to have the responsibility to accommodate the employee’s needs. When I think of why this is so important for others to understand I begin to look at my own position within the healthcare field as it is so diverse between the patients and providers. I have had many patients that were of different ethnic groups and each culture has their own beliefs and values, whether that be food that they will and will not consume or medical procedures such as blood transfusion that they will not receive. When I view providers of other ethnic groups they are ones that are having to set their beliefs in the back seat, so to speak, and treat the patient(s) per their requests, even though providers may not always agree. It is important to be culturally aware of both your own values and beliefs, but to also be aware and sensitive towards others. Within the workforce currently there is a lot more diversity therefore it is almost viewed as a requirement for the 21st century leaders to be prepared and understand a wider range of work styles and be able to determine what aspects of an interaction are resulted from personality and which are resulted from cultural perspective. If a manager is able to see and understand a diverse workforce is it likely that both …show more content…
Reflecting in my career and life I would agree with the current scoring. As stated previously working within healthcare there is a lot of diversity. Within my current role I do need to understand other cultures values and beliefs, however I would agree that I do not think globally. Living in Wisconsin and working for a smaller company I think that has a lot to do with why my score is the way it was. Looking long term career wise I would love to be able to work for a larger company and be able to work internationally with other companies and be able to travel to learn more about other cultures. Reflecting on my score for contextualization I would also agree with the scoring as the only international traveling I have done is for leisure and vacation. I was able to go on different excursions to learn more about the islands and cultures I have visited, but not as far in depth that I would be able to culturally
They have to understand and practice the tools needed to manage a diverse workplace. As discussed in The Loudest Duck leaders can employ these methods to obtain a harmonious, all-inclusive environment: appreciate, promote, employ and celebrate diversity. Leaders must show appreciation and interest in the diversity of their workforce, not just look at percentages and how those are fulfilled but truly engage in understanding and developing the challenges and successes diversity brings. They need to understand how their subconscious is predisposed towards other's differences and develop a character and attitude that is not biased or predisposed to people and situations that are only similar to them. It's important for leaders to have an open-door policy that encourages sharing thoughts, rationale and feelings will help unify the diverse workforce. Leaders more than others need to understand that for a company to succeed everyone needs to feel valued and appreciated regardless of the
Cultural Competence is a substantiated body of knowledge based of cultural “values held by a particular cultural group and the ability to cohesively adapt to individualized skills that fit the cultural context, thus, increasing relationships between employees, managements, and stakeholders, including patience and research subjects. Cultural competency is critical to reducing disparities and improving access to high-quality services, respectful of and responsive to the needs of diverse working conditions and individualized characteristics. The main focus emphasizes the understanding of cultural competence provide internal resources with skills and perceptions to thoroughly comprehend ones cultural attitude, increase the ability to multicultural diversity, and the ability to effectively interact with other cultures (Shelley Taylor, 2006, pp. 382-383), which is absent within the case study of Joe and Jill. Essentially speaking, principles of cultural competence are acknowledgement to the importance of culture in people's lives, respect for cultural differences, an...
Being culturally aware and knowledgeable is a must when working in any type of healthcare field. In our society today, we have an array of different cultures and making patients feel comfortable and at easy is our primary goal. Diversity training is something that is a must for each healthcare professional and should be the basis of our healthcare education.
Why is so important to possess cultural knowledge in the field of human service? Firstly, is my understanding based on the class discussion and the text book information, that as human service professionals, we must constantly maintain direct interactions with other human beings. Secondly, knowledge about the client’s culture may prevent so many misunderstandings and help a lot to bring the expected outcome within the timeframe. Let’s make it clear with one example. Several days ago during a class discussion about a cultural topic, one of the students comment in the class discussion that she belongs from Haitian culture and in their culture making eye contact while talking is considered disrespectful. On the other hand, in American culture while speaking, if someone does not make eye contact, leads to believe that the person speaking is lying. Thus, it is a significant contradiction between two cultures and may creating misunderstanding if individual does not aware about these culture. That is why having some basic knowledge about a client’s culture plays a vital role In the Human
Cultural competence has to do with one’s culture. Culture affects among other factors, how children are raised, how families communicate, what is considered normal or abnormal, ways of coping with issues, the way we dress, when and where we seek medical treatment, and so forth. I should know because I come from a very cultural home where it is considered bad to talk to a male doctor about anything gynecological.
Cultural awareness is an individual’s ability to identify the differences in values, beliefs and norms, that may result from people’s diverse origins and backgrounds (Quappe & Cantatore, 2013). This is important since it allows an individual to build successful workplace and personal relationships with people from varied backgrounds (Quappe & Cantatore, 2013).
Cultural competence like so many other social constructs has been defined in various ways. One particular definition as determined by the Office of Minority Health states cultural competence is a set of behaviors, attitudes, and policies that are systematically exercised by health care professionals which enables the ability to effectively work among and within cross-cultural situations (Harris, 2010). Betancourt (2005) implied cultural competence is starting to be seen as a real strategy to help with improving healthcare quality and eliminating the injustices pertaining to healthcare delivery and healthcare access. This appeal is gaining favor from healthcare policy makers, providers, insurers and
According to the Society for Human Resource Management diversity is: “A broad definition of diversity ranges from personality and work style to all of the visible dimensions of diversity such as race, age, ethnicity or gender, to secondary influences such as religion, socioeconomics and education, to work diversities such as management and union, functional level and classification or proximity/distance to headquarters.” Diversity is a huge factor that we are striving for in many occupations around the world, but healthcare is one of the main professions that is becoming more diverse. Not only does it have many positive effects, it is providing the patients and workers with a sense of respect for each other. The patients are able to have a nurse or occupational therapists that understand where they are coming from. They might have the same morals or they might be in a similar situation as the patient, so they will be able to relate with the patient and understand them during difficult times. More companies are relating diversity into the workforce. Therefore they are able to have a more successful business because of the many changes they are making to meet the needs of each individual.
Author David Livermore defines cultural intelligence is as the “capability to function effectively in a variety of cultural contexts” (Livermore, 2011, p. 3). In order for achieving dimensional
The initiation of intercultural effectiveness can be derived from behaviour impacted by its cultural differences and “cultural self-awareness includes recognition of one’s own cultural influences upon values, beliefs, and judgements, as well as the influences derived from the professional’s work culture” (Winkelman, 2005, p. 9)
Cultural proficiency is seeing the difference and responding effectively in a variety of environments. Learning about organizational and individual culture, in which one can effectively interact in a variety of cultural environments (p. 3). In simple terms in which educators are not only able to effectively work with diverse populations, but also believe that diversity adds positive value to the educational enterprise (Landa, 2011, p. 12).
Cultural intelligence (CQ) is defined as an individual’s capability to adapt and function in situations that involves new cultural setting. CQ is regarded a useful tool as it can allow an individual to work in effectively multi-cultural settings. An individual can develop CQ competencies through personal experiences such as travelling/studying abroad, working in a firm that is established from a culture different from their own and also studying the many ways people of different cultures function.
Concerning my cultural awareness, I scored a 43 out of 50. This score seems accurate to me, as I have been working towards becoming a more culturally competent person since becoming a social work student. Being culturally competent is an ongoing process, and I believe it would be incredibly difficult to be fully competent as there are so many different and ever changing cultures. Although a perfect score may be attainable, I believe my score shows my cultural awareness to be satisfactory with room for improvement.
Within an organization, there are always people that think and behave differently, all dependent on their personal values and cultures. Efficient managing of the human resources is an art, and it is hard to find a perfect solution/combination. It is important that management recognize and understand that people work differently. This is why it is important to have strong cultural foundations that also guides how employees are expected to behave and work. Thereby it should be easier for management to utilize the work force diversity to something meaningful.
When evaluating myself on the Cultural Proficiency continuum, I’d place myself at “Cultural Competence” part on the continuum. This evaluation takes into account my experiences and practices while working in various schools and interacting with students of varied cultures, needs and ability levels as both a teacher and a learner. An effective educator is continually maintaining this dual role of teacher and life-long student in order to not grow stagnant within the classroom; this dynamic allows for growth along the continuum toward maintaining cultural proficiency.