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Importance of communication in crisis
Crisis leadership literature review
Aspects of crisis management
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Recommended: Importance of communication in crisis
Every organization goes through crisis at some point in time, and it is imperative for the leadership of that organization to handle the crisis effectively. In times of crisis, people need leaders more than ever. The leader’s expectations and actions can help the company recover, hurt the company, or even lead to its failure (Chadderdon, 2001). That is why it is important for leaders and organizations to plan on what to do before they are ever in the crisis situation. Planning before the crisis, actions during the crisis, and what to do post crisis are all equally important. Therefore, the three most important concepts learned throughout this assignment are related to crisis leadership. This paper will focus on the concepts of vision, organizational …show more content…
“The timely and continuous adaptation of companies to the rapid changes that take place is the major precondition for survival and growth” (Halkos & Dimitrios, 2012, p. 101). Leaders have to encourage growth in the organization to ensure the company can handle rapid changes. However, change inherently brings about fear, but fear can be controlled by leaders. “Actively acknowledging that fear exists and letting the team know what measures are being taken will make them feel safe. If they feel safe, they will stay focused on their objectives” (Gleeson, 2015, para. …show more content…
During that inevitable crisis that every organization will face, it is imperative for each member of the organization to have confidence and to feel empowered. Leaders must set the example of what everyone should be like during a crisis. Gleeson (2015) states “be strong for your team. You don’t have to act like a robot but I’ve found that remaining calm under pressure beats panic every time. Panic is wildly contagious” (para. 9). Leading by example is most fundamental trait of leadership. A leader must always be the one who sets the tone on how the organization will run its day-to-day operations. A leader cannot expect their employee to accomplish a task he/she is not willing to accomplish himself. Jesus directed his disciples throughout His period on earth. He was the embodiment of leading by example. In Matthew 4:19 Jesus said to “Follow me,” he told them, “and I will make you fishers of
...g by; First, I would make sure that their is plenty of feedback for the employees. As our text suggests, "Without feedback, learning can not occur"(Crandall, W., Parnell, J. & Spillan, J. (2013). Secondly, I would make sure that I have a great crisis management team that are well trained and drilled. Thirdly, we would have a strategy and plan for crisis events. Also, It is very important to make sure that your team members are all confident in their ability to make good decisions for the company. So many times, people are afraid to make decisions. This leads to scapegoating within the departments, and the whole blame game. That doesn't get anybody anywhere.
Leading Change was named the top management book of the year by Management General. There are three major sections in this book. The first section is ¡§the change of problem and its solution¡¨ ; which discusses why firms fail. The second one is ¡§the eight-stage process¡¨ that deals with methods of performing changes. Lastly, ¡§implications for the twenty-first century¡¨ is discussed as the conclusion. The eight stages of process are as followed: (1) Establishing a sense of urgency. (2) Creating the guiding coalition. (3) Developing a vision and a strategy. (4) Communicating the change of vision. (5) Empowering employees for broad-based action. (6) Generating short-term wins. (7) Consolidating gains and producing more changes. (8) Anchoring new approaches in the culture.
In today’s ever changing world people must adapt to change. If an organization wants to be successful or remain successful they must embrace change. This book helps us identify why people succeed and or fail at large scale change. A lot of companies have a problem with integrating change, The Heart of Change, outlines ways a company can integrate change. The text book Ivanceich’s Organizational Behavior and Kotter and Cohen’s The Heart of Change outlines how change can be a good thing within an organization. The Heart of Change introduces its readers to eight steps the authors feel are important in introducing a large scale organizational change. Today’s organizations have to deal with leadership change, change in the economy,
Change is a double-edged sword (Fullan, 2001). Change is a word that might inspire or put fear into people. Leadership is challenging when it comes to dealing with change and how individuals react within the organization to the change. Marzano, McNulty, and Waters (2005) discuss two orders of change in their book School Leadership that Works; first and second. Fullan (2001) also adds to the discussion in his book Leading in a Culture of Change, with regard to understanding change. In Change Leadership, Keagan and Wagner (2006) discuss many factors of change and the systematic approach to change. Change affects people in different ways. Leaders need to be able to respond to the individuals throughout the change process.
‘A leader steps up in times of crisis, and is able to think and act creatively in difficult situations’ (Business Dictionary.com). Unlike management, leadership cannot be...
Kegan, R. & L. Laskow Lahey. (2009). Immunity to Change: How to overcome it and unlock potential in yourself and your organization. Boston, MA: Harvard Business Press.
Organizational leaders and employees, therefore, have a greater role in ensuring efficiency and effectiveness of the organization through discipline and integration of the concepts of resiliency, courage, and selfless service among other considerations. Leaders
This paper will be broken down into six sections profiling each critical part of implementing and managing change in an organization. The sections included are; outline for plan creating urgency, the approach to attracting a guiding team, a critique of the organizational profile, the components of change, and how to empower the organization.
Changing situations throughout the world affect all organizations in business today. Therefore, most organizations acknowledge the need to experience change and transformation in order to survive. The key challenges companies face are due to the advancements in technology, the social environment caused by globalization, the pace of competition, and the demands regarding customer expectations. It is difficult to overcome the obstacles involved with change despite all the articles, books, and publications devoted to the topic. People are naturally resistant to fundamental changes and often intimidated by the process; the old traditional patterns and methods are no longer effective.
Change is a fundamental element of individuals, groups and all sorts of organizations. As it is the case for individuals, groups and societies, where change is a continuous process, composed of an indefinite amount of smaller sub-changes that vary in effect and length, and is affected by all sorts of aspects and events, many of which cyclic are anticipated ones. It is also the case for organizations, where change occurs repeatedly during the life cycle of organizations. Yet change in organizations is not as anticipated nor as predictable, with unexpected internal and external variables and political forces that can further complicate the management of change (Andriopoulos, C. and P. Dawson, 2009), which is by itself, the focus of many scholars in their pursuit to shed light on and facilitate the change process (Kotter 1996; Levin 1947; et al).
The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).
Individuals when faced with any major change will be inevitably resistant and will want to preserve the status quo, especially if they think their status or security within the organization is in danger (Bolognese, 2010). Folger and Skarlicki believe that organizational change produces skepticism in employees which make it problematic and possibly even impossible to contrive improvements within the organization (as cited in Bolognese, 2010) Therefore, management must understand, accept and make an effort to work with resistance, since it can undermine even the most well-conceived change efforts (Bolognese, 2010). Furthermore, Coetsee states for organizations to achieve the maximum benefits from change they must effectively create and maintain a climate and culture that does not support resistance and rewards acceptance and support ( as cited in Bolognese, 2010).
The best leaders are the best problem solvers, leaders when faced by a problem, they take their time to analyze the problem and understand it for them to solve it. Being courageous, optimistic, resilient and open minded are key aspects for effective leadership in solving difficulties. “Leadership is simply the ability to turn a dream or a vision of a desired future state into a reality with and through the cooperation of other people. To throw your life into something worthwhile, your dream must be worth dying for” (Kehler). Therefore, this report shows how leaders need to do or be for them to tackle problems efficiently and in the best way.
Transformational leaders and managers who have strong lines of open communication with their employees have been shown to lessen stress and resistance during organisational change (Nging & Yazdanifard, 2015). Heckelman (2017) outlines four tools that best equip managers for dealing with organisational change:
There are many aspects in change leadership and people’s fear is one of them. Working as team member in a company takes a long time to adapt to other team members and work productively. Those employees who cannot accept changes fast and adapt to new team members may have troubles to work effectively and may be causing stagnation of other workers and a...