Constructive Conflict By Louis Kriesberg

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To begin, it’s in our nature and being, to face conflicts in our lives. We have all faced challenges at least once in our lifetime; this is what makes us human. There are many varieties of conflicts such as an inner-conflict, conflict between oneself and nature, God and oneself, man versus man, and social conflict. The book [“Constructive Conflicts”] by Louis Kriesberg and Bruce Dayton, defines: “Social conflicts occur when two or more persons or groups manifest the belief that they have incompatible objectives” [pg. 1-25]. In this paper, I will analyze strategies for solving a social conflict (Man vs. Workforce). This conflict takes place at Nordstrom Rack; at which, I started working three months ago. Myself and many other employees are conflicted about the way the store manager treats the employees. The conflict discussed is the presumption of my managers lack affiliation and appreciation towards the employees, in our role of purpose …show more content…

Having the satisfaction of being heard and understood by having the employer reiterate what has been said can deescalate a disagreement from arising [Getting To Yes, pg. 36]. In addition, Professor Tom Hastings exemplified in [Week 2, Lecture] of a small Muslim woman at a riot, was able to effectively communicate to an angry “alpha” man by actively listening to his negotiation. She de-escalated the situation by calming the man down by listening and acknowledging what he has said, which also allowed the man's pack to also listen in on the women’s wisdom because of the noticeable result of being heard and understood. This effective approach of listening illustrates a great image of what it is to be an active listener. In the workforce, it is natural to look at our boss(s) as the alpha of the (pack) company, it can be intimidating to communicate and listen effectively to someone who is in

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