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Case studies on workplace conflict
Adverse effect of conflicts on team performance
Effect and value of conflict in a work place
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When most people hear that word conflict, they decide instantly if this is something they care to get involved in. Most people rather avoid conflict than get caught up in other people’s drama. Laura Stacks author of conflict in the workplace compares conflict to pain. She argues that pain and conflict has one thing in common; no one likes either. However, someone once said that pain was a gift, because pain is the indicator that God blessed us with so that, we will know when something is wrong and we may need medical attention. If pain is not all bad according to Stacks illustration conflict is not all bad either. According to Porter-O’Grady and Malloch, (2015) it is normal for conflict to occur within various relationships; people will just have to learn to deal with conflict sooner or later. This paper will address the issues surround workplace conflicts and their resolutions. What is Conflict? Conflict is defined in almost every definition as being a disagreement; be contradictory, at variance, or in opposition; clash; dictionary.com identifies this definition as the verb, now let us look at it as a noun. Again both these definitions are found at dictionary.com; a fight, battle, or struggle, especially a prolonged struggle; strife, controversy; quarrel, but this is not always true about conflict, …show more content…
People have many misconceptions about conflict in the workplace. Not all workplace conflicts are bad, some organization even implement changes just too slightly stir things up; as a result employees are more productive. Covey, (1992) mentions seven things that will destroy us; wealth without work, pleasure without conscience, knowledge without character, commerce without morality, science without humanity, religion without sacrifice, and politics without principle. We must stand for what is right and it is the leader’s obligation to manage in all seven of these arenas including workplace
What is a conflict? A conflict is a struggle between opposing forces. In the world today there are many conflicts. Students had to read stories and all had conflicts in them. They read the Necklace, The Scarlet Ibis, The Most Dangerous Game, and many more. Three characters who had to face conflicts are Mathilde, Doodle, and Rainsford.
Conflict is definitions, examples and anecdotes. To respond you can discuss your problems with someone, protesting, ignoring and more. A conflict is a serious disagreement between people. When people sense disagreement they tend to feel uncomfortable. The best way to respond to conflict is by having an emotional outlet.
The purpose of this paper is to explore conflict and ways to manage it. I chose to explore this topic in depth because conflict touches all of our lives. Whether it is at work or in our personal lives. Like most people when you have a bad day at work; I have a tendency to bring the frustration home. Frustration at work causes me to be in a bad mood; hence that makes me argue with my spouse.
Riaz, M. & Junaid, F. (2011). Types, Sources, Cost and Consequences of Workplace Conflicts. Asian Journal of Management Research. 2(1), 600-611.
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
Although there is a plethora of possible sources of conflict in any workplace, the ones in this case are rather explicit. These include personal differences, Informal deficiencies’, role incompatibility, environment stress, perceptions, and expectations. Personal differences could be related to personal values, physiognomies, family bonds or ties, and material belongings.
A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
To begin, it’s in our nature and being, to face conflicts in our lives. We have all faced challenges at least once in our lifetime; this is what makes us human. There are many varieties of conflicts such as an inner-conflict, conflict between oneself and nature, God and oneself, man versus man, and social conflict. The book [“Constructive Conflicts”] by Louis Kriesberg and Bruce Dayton, defines: “Social conflicts occur when two or more persons or groups manifest the belief that they have incompatible objectives” [pg. 1-25]. In this paper, I will analyze strategies for solving a social conflict (Man vs. Workforce). This conflict takes place at Nordstrom Rack; at which, I started working three months ago. Myself and many other employees are conflicted about the way the store manager treats the employees. The conflict discussed is the presumption of my managers lack affiliation and appreciation towards the employees, in our role of purpose
According to Roloff (1987), workplace conflict can be defined as “conflict that occurs when members engage in activities that are incompatible with those of colleagues within their network, members of other collectivities, or unaffiliated individuals who utilize the products or services of the organization” (p. 496). Similarly, a more recent definition by Miller and King identify conflict as basically “a disagreement between two or more individuals or groups over compatible goals” which may “involve the interference or disruption by one person or group of persons, or in some way or ways which make another action less likely to be effective.”
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.
Conflict can occur anywhere and at any place, and recently there has been an ongoing conflict that has been manifesting at work, between a supervisor and an employee, and I am stuck in the middle of their conflict. For the past few months, a coworker has been moved from seat to seat, all over the call center. At first, the conflict was very difficult to see, however, between the supervisor and the employee, atmosphere of tension was felt when interaction was made. The employee, Ana Maria, began showing acts of defiance against her supervisor’s instructions, and additionally began spreading her discontent with fellow employees. As a result from her discontent being spread with to the other employees, work productivity began to fall, which caused
(Asawo, 2011). Conflict can occur in any setting and as leaders in organizations guide and
In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion.