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Why is effective communication essential
Patient clinician communication
Why is effective communication essential
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Communication is a nursing foundation and is part of our interpersonal relationships with clients and is essential in our daily lives. We experience one on one communications daily with our patients and their family members. We are also part of groups meeting with several health care teams and other nurses with whom we are working with. The need for good communication though, is to both giving and receiving the information; and stressors can interfere with proper, accurate and meaningful communication. If we are unable to communication, then there can be no good relationship, therefore some important information can missed, inaccurate or not heard.
With patients, “stress is a common response to serious illness, which can affect quality of life
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It can cause stressors of aggravation or low energy levels, these issue will need to be addressed so a good meaningful communication relationship can be established.
• Having multiple chronic illnesses such as depression and diabetes can increase a client’s stress. These related stressors, can be harder to deal with when it comes clients. Unfortunately this is not something that can just be fixed by giving a pain pill or getting someone some much needed sleep. This may have to be more of a collaborative type of care and may involve several individuals to help resolve and treat these types clients with the many stressors they may be under.
“Although stress is a universal occurrence, it is a highly subjective experience. People have different tolerance levels for stress. Some are extremely sensitive to any stressor. Others are laid back and less disturbed by unexpected stressful circumstances.” (Arnold, 2016, Chapter 16, p. 311). As nurses we need to know how to communicate with clients that are under stress, as well as handling our own stressors. As far as a client that has multiple chronic illnesses, we as members of the healthcare team and client advocate, we can use our judgment and make a referral for additional services ranging from psychiatric help to a nutritionist. When considering the client with sleep deprivation, you can limit your questions to yes or no questions, which would be
The term ‘stress’ was generally thought to have been a concept created by Robert Hooke in the 17th century. He worked on the design of physical structures, such as bridges; his concept of stress came from how much pressure a structure could withstand. However, Lazarus (1993) pointed out that the term ‘stress’ has been used as far back as the 14th century, when it meant hardship or adversity. Back then it referred to the external stressor, such as the death of a spouse or financial worry; in the 20th century, there are many different schools of thought on this area. Hans Selye (1956), brought together the work of Cannon and Bernard and devised a comprehensive system of physiological stress; which he termed the ‘General Adaptation Syndrome’, and is a 3-stage process. He theorised that a certain level of stress called ‘eustress’ (Cox, 1978) could actually be beneficial to our overall performance. Later In 1976, Cox & Mackay devised another model called the ‘Transactional model’. This model takes into account the individual differences in the perception of the amount of stress experienced by the person. The main difference between these two models is that Selye’s model only accounts for the physiological side of stress, whereas Cox’s model takes into account both the physiological and psychological aspects of stress. Therefore, both models will have slight similarities and differences in their explanation for how stress occurs in individuals, which is the main focus of this essay.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Firstly, communication is the most essential component in nursing profession. In every workplace, communication contains writing, speaking, listening and identifying others ways to interact. According to Dwyer 2012, communication is the process of sending and receiving information between two or more people. In nursing profession, communication plays a crucial role in patient’s health and workplace to run smoothly and effectively. In this field nurses have to interact with patients, families, doctors and health professionals to provide information and quality care. In nursing profession nurses have to deal with different types of patient. For instance; deaf, disable, you...
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Communication involves the exchange of information between two or more people. Whether verbal or nonverbal, communication serves as the bridge that allows people to share ideas and thoughts. Clinical professionals converse with patients, relatives, and other professionals daily. Conversely, despite having multiple encounters with patients every day, physicians fail to enact the necessary communication and interpersonal skills to effectively listen, instill confidence, and promote following medical advice in patients.
The main claim to this paper, is to prove, to have effective communication with patients and their
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
Being able to communicate effectively is important for all life skills. Communication can be defined as the simplest act of transferring information from one to another, whether it is verbal or non-verbal. Effective communication between nurse and patient is often the main key to success. Communication is a process of exchange of ideas between individuals. It is the basis of nursing activities, especially in the nurse-patient relationship.
There are many ways to categorize illness and disease; one of the most common is chronic illness. Many chronic illnesses have been related to altered health maintenance hypertension and cardiovascular diseases are associated with diet and stress, deficient in exercise, tobacco use, and obesity (Craven 2009). Some researchers define the chronic illness as diseases which have long duration and generally slow development (WHO 2013); it usually takes 6 month or longer than 6 month, and often for the person's life. It has a sluggish onset and eras of reduction for vanishing the symptoms and exacerbation for reappear the symptoms. Some of chronic illness can be directly life-threatening. Others remain over time and need intensive management, such as diabetes, so chronic illness affects physical, emotional, logical, occupational, social, or spiritual functioning. Chronic diseases, such as heart disease, stroke, cancer, chronic respiratory diseases and diabetes, all of these diseases are the cause of mortality in the world, representing 63% of all deaths. So a chronic illness can be stressful and may change the way a person l...
According to Boykin “Caring is the foundation of nursing” (Boykin et al, 2011), and it is the nurses’ responsibility to understand what it means to be caring toward patients, which can be achieved through having professional communication skills. Not only does not being able to communicate affect the patient, but also it affects how the nurse is able to do his or her job to the best they can. Smith and Pressman say that the Institute of Medicine has released reports, which stress, “good communication is critical to ensuring safe and reliable nursing” (Smith & Pressman, 2010). Bad communication skills have the potential to be more dangerous to the patient and can in tern make a life-threateni...
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
Stress, which can be found in all aspects of life, is subjective and not all individuals respond in the same way to the same stressor. Everyone has a unique level of stress tolerance. One person might be elated upon being promoted, while another might be traumatized at the prospect. We might find it impossible to work while children play noisily in the street, whereas our neighbour finds his concentration is actually improved by this external noise. Regardless of level of tolerance, it is important to realize that negative stress can do harm and may manifest itself in physio...
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
Communication is a simple process and known by everyone as it is an inborn activity. Yet, there are people suffering from language disorder, who cannot deliver speech normally. Therefore, especially for nurses, it is important for us to learn different communication skills to talk with different people.