Communication
Communication is the process of sending and receiving messages between parties. As per the Oxford English Dictionary, the word communication comes from the Latin “communicare” which means mutual interchange and “communico” means to share. Communication is the interactive process between two people whereby one person is able to express what he/she means in a clear and unambiguous way and the other person is able to understand the meaning of the message fully and properly. In other words, one person expresses and the other understands. The responsibility for communication lies with both people – the one expressing must express as clearly as he or she possibly can and the other person must either understand or let the person who
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2. Used by group leaders and managers to assign goals, provide job instructions, and inform underlings of policies and procedures, point out problems that need at-tention, and offer feedback about performance.
3. Not only oral or face-to-face; letters, e-mails, and so on, sent to employees are also downward communication.
C. Upward
1. Communication that flows to a higher level in the group or organization.
2. Used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
3. Upward communication keeps managers aware.
4. Examples of upward communication are performance reports prepared by lower management for review by middle and top manage¬ment, suggestion boxes, employee attitude surveys, grievance procedures, superior-subordinate discussions, and informal gripe sessions in which employees have the opportunity to identify and discuss problems with their boss or representatives of higher management.
D. Lateral
1. Communication among members of the same work group, among members of work groups at the same level, among managers at the same level, or among any horizontally equivalent personnel.
a) Horizontal communications are often necessary to save time and facilitate
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Oral Communication
1. The chief means of conveying messages is oral communication.
a) Speeches, formal one-on-one and group discussions, and the informal rumor mill or grapevine.
2. The advantages are speed and feedback.
3. The major disadvantage is that whenever the message has to be passed through a number of people there is a potential for distortion.
B. Written Communication
1. Written communications include memos, letters, electronic mail, fax trans¬missions, organizational periodicals, notices placed on bulletin boards, or any other device that is transmitted via written words or symbols.
2. Advantages
a) They’re tangible and verifiable.
b) Both the sender and receiver have a record of the communication.
c) The message can be stored for an indefinite period of time.
d) Written communications are more likely to be well thought out, logical, and clear.
3. Drawbacks
a) Time consuming because it is more precise.
b) The lack of feedback.
C. Nonverbal Communication
1. Verbal messages also impart a nonverbal message.
2. In some in¬stances, the nonverbal component may stand alone.
3. Nonverbal communication includes body movements, the intona¬tions or emphasis we give to words, facial expressions, and the physical distance be¬tween the sender and
...ly financial and strategic improvements, but also provides a system to bring the organization together as they seek for one true goal that cannot be accomplished without the WHOLE organization actively participating.
(2012) suggest that communication is a process that involves a sender, a receiver, a message and a channel. The sender and the receiver of the communication may be the professionals and the channels of communication may be through hand over’s, emails, phones calls, verbal discussion and other relevant communication channel
A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed over 200 thousand employees in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger then communicates the findings with their employees who participated which will then generate a new dialog in regard to what the next steps should be (Orgel, 2010). The final channel of communication is the use of horizontal communications between coworkers. This can...
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
It is a diagnostic and strategic tool for improving workplace performance because it is a thoughtful, evidence-based approach. It is the traditional and system-based model used by many performance improvement practitioners.
Communication is an integral part of working in the business environment. Individuals communicate various pieces of information to internal and external business stakeholders.The design of an organization should provide for communication in four in distinct directions: downward, upward, horizontal, and diagonal. But we have only discuss about downward communication and upward communication, where downward communication is more prevalent than upward communication in organization. Communication can flow vertically or laterally. The vertical dimension can be further divided into downward and upward direction. Downward communication is more prevalent because in this type of communication, we have to give orders and instructions to our sub-ordinates. So we have to explain each and every step that is going to help in work. But in upward communication they sub-ordinates do not have to give instructions their head.
...es dealing with team building, activities that will help in diagnosing, feedbacks, activities for process consultation etc (Robbins, 2010).
Works towards mutually beneficial outcomes by ensuring that all the members support each other and achievements are shared throughout the team
Communication which flows from the superiors to subordinates is known as downward communication means a process of starting communication process from upper level to lower level. Group leaders and managers use it to assign goal, provide jod instruction, explain policies and offer other feedback about performance. Managers can do this in various ways such as via speeches, messages in newsletter, e-mails, leaflets, bulletin boards, memos and others. When the managers of the organization assign goals to their employees, they are using downward communication. The downward communication occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure. In other words, messages and orders start at the upper levels of the organizational hierarchy and move down toward the bottom levels. Responses to downward communications move up along the same path.In an organization structure, the superiors utilize their abilities to attain the desired targets which mean that they may be engaged in issuing commands, directions and policy directives to the persons working under them at lower levels. When engaging in downward communication, managers must explain the reason why a decision was made. One study found employees were twice as likely to be committed to changes when the reasons behind them were fully explained. Although this may seem like common sense, many managers feel they are too busy to explain things or that explanations will “open up a big can of worms.” Downward communication is to provide relevant information, orders, instruction to subordinates. Downward communication is called as instruction type communication system.
Will facilitate the employees to get a better understanding of the working of the company.
or range of activities. Its purpose, in the work situation, is to develop the abilities of
Channel Barriers. If the sender chooses an inappropriate channel of communication, communication may come to an end. Detailed instructions presented over the telephone, for example, may be frustrating for both communicators.
It helps management to identify the specific area that needs to be highlighted by the organisation.
There are many types of communication. The first one I would like to communicate is vertical communication. The definition of vertical communication is the flow of information both downward and upward through the organizational chain of command. Some also refer to it as formal communication. Downward communication kind of speaks for itself; top-level management produces decisions that are communicated down to tell employees how to perform their job.