Cilantro Grill Analysis

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Recommended: Management theories embraced by the restaurant

The ‘Cilantro Grill’ is a popular restaurant which is known to be quite busy on most nights. The restaurant, on average, seats around 200 people. The restaurant’s owner, Jane, currently manages around 20-24 staff members. The restaurant is known to use traditional means of booking reservations and taking customer orders.
The problem with this current method is that it is outdated and ineffective for such a large and popular restaurant which deals with 200+ customers a night with only a handful of staff. Orders are taken by hand, with carbon paper, reservations are booked over the phone up to four weeks in advance. The head chef must request new inventory via a phone call or text which can be an inconvenience because texting/phone calls can

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