Characteristics Of Asda

1733 Words4 Pages

ASDA
What is a sale person?
A salesperson is someone who sells products directly to consumers and also salesperson will typically have good customer service such as greeting and welcoming a customer in a good manner. Additionally salesperson help customers find what they are looking for in the shop or persuade customers to buy a product. Salesperson also usually will explain the benefit of the products in order to help the customer make a decision to purchase and not get the wrong item they are looking for. Furthermore, salesperson usually sells goods (physical product), services (experiences offered by a business) and product surrounds which are the features and benefits of a service or product for instance the brand name “Microsoft …show more content…

Expectation from workers.
 Able to give customers a fantastic Asda shopping experience.
 Staffs are able to provide information about the product – so meaning staff will need to have good communication skill so that the customer can understand and grasp this …show more content…

So staff has to be clear on what they say to consumer and make sure it’s the correct information such as giving the right bar code.
Differences and Similarities
BT and Asda similarities
In BT and Asda their staff need skills like excellent sales and negotiation skills good communication and having confidence and motivation with determination to strive for good customer service. Additionally, the ability to work as a part team good organisational and time management skills for resilience to deal with customers who turn you down when you are trying additionally both business will be trained to have good customer service meaning they will be taught to be friendly and mannered and puts the customer first as this skill is very important in creating loyal customers.
Staff at Asda and BT also need be trained to have good customer service meaning they will be taught to be friendly and mannered and puts the customer first as this skill is very important in creating loyal customers. BT and Asda

Open Document