Case Study Of Smart Hotel

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Originally, it comes from the notion of ‘smarter planet’ which provided by IBM in 2008(IBM, 2008). Then the concept of ‘smart’ has been adapted in different countries with several industries. For instance, the smart country, smart city, smart travel agency, smart information platform, and smart hotel, etc.
According to China National Tourism Administration(2013), intelligent hotel is the hotel which integrates with computer technology, communication technology, controlling technology, committing to provide a better quality of service experience. Decreasing the labor and energy cost by using intelligent facilities, improving informative experience, forming humanization environment to build a hotel which has the reasonable invest, considerate safety, conservative energy, comfortable and efficient services. And according to the Beijing tourism administration(2014), Smart hotel is using the new technologies such as IOT(internet of things), cloud computing, internet, information intelligent terminal, through the automatic sensing, timely delivery, database dining analysis of the travel information in the hotel to achieve the electronic, informative, intelligent of catering, accommodation, traveling, sightseeing, shopping, entertainment to …show more content…

For example, most of the hotels could use the smart phone to check in(i.e., Hilton, Accor, Starwood, etc.). Besides, Aloft and Element also has the Botlr robot which is a technological robot that could deliver certain services for the customers. What’s more, Marriott improves its mobile app with a new chat and request feature in Asia Pacific and Accor Hotels signed a major global Smart TV deal with Samsung to catch the pace of smart.
Not only western hotels introduce these new technology, but also Chinese hotels. Although the application of the new technology is late in China comparing with western hotels, it rapidly develops in most of Chinese

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