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Challenges in cross cultural communication
Challenges in cross cultural communication
Challenges in cross cultural communication
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1 Introduction
Nowadays, global business is increasingly thus many modern companies are seeking for opportunities in the area of international market. In order to success in global business the negotiators team of the company have to be competent to deal with negotiating in different culture.
In global business the negotiators have to cope with other negotiators team from different culture which means they have to develop skills and learn to understand other cultures behaviours (Mead, 1994).
Even though, the relationship between Thailand and Japan is harmonious however, in the area of global business there was a report which reflect some negative view point from Japanese manager about Thai’s management behavior (Sriussadaporn, 2006).
This report will elaborate the certain key areas to suggest our negotiation team (Thailand) for example, culture profile, management styles and how to improve cultural intelligence so as to avoid any failures which might occurs between the negotiations.
2 Cultural profiling between Thailand and Japan
In order to understand the cultural profiling between the home country Thailand and Japan this report will do the cultural comparisons between Thailand and Japan which has been made based on the analysis of two well known models; these are Geert Hofstede model and Fons Trompenars model.
2.1 Hofstede model:
Hofstede’s model is a well known analysis model for cross cultural study this model also known as the four dimensions culture. Hofstede has defined culture as the collection of values, beliefs and custom to reflect characteristics of a human group, he defined value of culture by the four dimensions: power distance, uncertainty avoidance, individualism, and masculinity (Holt, 1998).
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...owledge to set an effective strategy to resolve cross cultural problems (Livermore, Ang, Dyne, 2009).
6.2.4 Behavioral CQ:
The behavioral CQ is the most important part of the four factor, this factor is a capability to know how to act appropriately when crossing cultures, behavioral CQ also refer to how to know when we have to accommodate with other cultures or not to do (Livermore, Ang, Dyne, 2009).
7 Improving cultural intelligence in our negotiating team (Thailand)
It is important to make a recommendation for our negotiation team in order to improve cultural intelligence to success in a business negotiating.
Thus, it is essential to our team to understand Japanese culture so as to get a background of Japanese’s aspect from their culture in order to avoid a conflict during a negotiation (Gelfand and Imai, 2010).
...ze one party. In addition, Bangladesh can shed light on the value of journalists and activists there who are of paramount importance to multinational companies, thus informing Niko of their culture and how they should treat reporters. Integrating a mediator into the negotiation can be helpful, especially if the mediator is an Indian executive who can serve as a representative for both parties. He/she can inform Bangladesh about how Niko helped India while informing Niko about how Bangladesh responds to business, since India and Bangladesh are neighboring countries and have a good trade relationship.
Lewicki, J. R., Barry, B., & Saunders, M. D. (2011). Essentials of negotiation (5th ed.). New York, NY: McGraw Hill. ISBN-13: 9780073530369
Traveling to different countries can be very challenging, especially in business. Anyone who travels from Brazil to America will find it fascinating and sometimes confusing to live and communicate with each other because of the many cultural differences; however, it would not take a long time before they realize that there are many similes and differences between them. Although Brazilian culture is different from the Americans, it is exciting to learn how they act. The business world is something universal which needs both parties to come together and understand each other; in order to succeed any international transactions both countries needs to be able to communicate in the best way. For example, business communication,
Hofstede measured and compared country scores on initially four, later five cultural dimensions. According to these dimensions: power distance, uncertainty avoidance, individualism vs. collectivism, masculinity vs. femininity, long-term vs. short-term orientation, countries can hierarchically be ordered on compared (Geert-hofstede.com, 2014).
When moving to a market with a consumer culture so different from the home market, a company must be careful to analyse its target audience in detail, to avoid and costly cultural faux pas. To get a good feel for the Japanese culture, a good place to start would be the experts in the cultural studies field. Hofstede’s cultural dimensions, created during his in depth GLOBE study of the cultures of the world, gives a good comparison between the priority differences between Japanese and English culture. A detailed analysis of the cultural differences will be given in the ‘Marketing Issues’ section of the report.
The first common theme is the importance of clear strategic intent and big picture thinking in negotiations. Before taking the Negotiation Behaviour unit, I always perceived negotiation as a fixed-pie, a zero-sum gain situation, where one party wins and the other party loses. This belief has often led me to a competitive behaviour in negotiation by trading the big picture thinking with the need to win, getting too detailed too quickly, leading to a positional approach instead of having a broad goal and explore for ways around problems to create value and get the best outcome.
Western Washington University (2011). US / Japan culture comparison. Retrieved February 9, 2014, from www.wwu.edu/auap/english/gettinginvolved/CultureComparison.shtml
According to Professor Geert Hofstede, dimensionalizing a culture requires a complex analysis of a multitude of categories including differing nations, regions, ethnic groups, religions, organizations, and genders. Hofstede defines culture as "the collective programming of the mind distinguishing the members of one group or category of people from another". Throughout his many years of contribution as a social scientist, he has conducted arguably the most comprehensive study of how values in the workplace are influenced by culture, leading to the establishment of the Six Dimensions of National Culture. From this research model, the dimensions of Power Distance, Individualism, Masculinity, Uncertainty
During this course, I have learned a lot about negotiating. We learned about almost every negotiating technique there is. We learned about cross-cultural negotiations, body language, Best Alternative To a Negotiated Agreement (BATNA), variables in negotiating, and many more. Before this course, I did not know that much about negotiating. I thought that negotiating was just about trading or convincing someone to give you what you want and you did not care about the other side, resulting in a win-lose. I now know that negotiating is about getting what you want, but also giving the other side what they want as well to result in a win-win. This paper is about how I am going to improve my negotiating skills over the next six months. In order for me to improve my negotiating skills, I believe I need to improve the following skills- my body language, communication, planning, and my interpersonal communications. By improving those skills, I can become an effective negotiator.
For many people, we lack an understanding for other people’s concerns, actions and feelings if they have nothing to do with our own. One of the least demanding approaches to comprehend your multicultural associates is via investigating societies on your leisure time and expanding your social learning. Effective ways of creating that intercultural respect and neutrality is by building connections with intercultural people and reading articles from other countries around the world. Getting that general understand of the daily lives and operations of how other people live is an awakening and broadening aspect of the mental scope of understand how others live. Also, by using books and searching the web to find small details and points of commonality between the cultures, employees can create connections that can help them to find talking points and increase the effective collaboration between parties. In spite of the fact that you may not ever put to utilize the vast majority of the information you collect, you will at present have the capacity to better comprehend those you work with and worldwide
Basically, Hofstede’s cultural dimension is divided into five dimensions along which national culture could be described: power distance (PDI), individualism-collectivism (IDV), masculinity-femininity (MAS), uncertainty avoidance (UAI) and long-term orientation versus short-term normative orientation (LTO).
It is true to say that globalisation is a two-way street. As international business and trade continue to grow, models of organisations and approaches to management are beginning to merge; nevertheless it remains imperative for firms to understand and govern across the myriad of cultural differences which still exist. These differences seem most apparent in China, where managerial values are deeply rooted in archaic and powerful culture. Some authors argue that even with a certain degree of convergence between Chinese and Western cultures, such convergence does have its restrictions.
Negotiation has been used as a vital communication tool not only in business but also in social intercourse. It helps people make common agreement and avoid conflict. So we need to use the tactics which we learned from this course and books to do more practice, only in this way we can gain advantages in negotiation.
An examination of Japanese culture, and where it stands on Kluckholn and Strodbeck’s Value Orientation, Hall’s cultural dimensions, and what America needs to know in order to communicate properly with Japan.
With the rapid growth in globalization there are a number of firms who have taken their businesses abroad. Their challenge, cross cultural management and communication. An effective communication strategy begins first with understanding who the sender of the message is and who the receiver of the message is. Many companies have realized this and offer training in the different cultures to help better facilitate communication between leaders (Cross-Cultural Communication, mindtools.com). Without this basic understand between sender and receiver it can be very difficult for companies of multicultural to even begin to communicate. The second important understanding is that leaders must demand a cultural tolerance of acceptable behavior between cultures to facilitate effective communication (Cross-Cultural Communication, mindtools.com).