In the workplace and in life, communication is essential to positive progression and healthy relationships. The key to all successful companies, healthy relationships and positive interactions is effective communication. Some vital factors in effective communication are open-mindedness, unbiased views of others and their opinions and respect for cultural differences. These factors will in turn lead to successful collaborations, a better workplace environment, and an overall healthy atmosphere. Two of the largest issues plaguing workplace environments are ethnocentrism and stereotyping. These issues can cause major rift between employees, management, and customer relationships. This can stagnate or halt the overall success and positive progression …show more content…
In order to transform the possible lack of respect between Americans and their international counterparts it is important to implement a multicultural approach to leveling out the basis of communication otherwise known as the intercultural sensitivity model. The states of this model are: denial, defense, minimization, acceptance, adaptation and integration (Bennett, 2008). The first three stages represent the initial state of mind of the person offending others in the workplace environment. A strong denial for their offense, a lack of concern for the culture, lifestyle, beliefs and customs of others, and the belittling of their counterparts. The second set of steps is the transformation to a more understanding employee who can adapt to and respect the differences of their counterparts and their culture. A higher competency of the background, history, and understanding of intercultural cultures makes an individual in the professional environment more open minded, less judgmental, and well-rounded which is one of the most essential components to effective business …show more content…
For many people, we lack an understanding for other people’s concerns, actions and feelings if they have nothing to do with our own. One of the least demanding approaches to comprehend your multicultural associates is via investigating societies on your leisure time and expanding your social learning. Effective ways of creating that intercultural respect and neutrality is by building connections with intercultural people and reading articles from other countries around the world. Getting that general understand of the daily lives and operations of how other people live is an awakening and broadening aspect of the mental scope of understand how others live. Also, by using books and searching the web to find small details and points of commonality between the cultures, employees can create connections that can help them to find talking points and increase the effective collaboration between parties. In spite of the fact that you may not ever put to utilize the vast majority of the information you collect, you will at present have the capacity to better comprehend those you work with and worldwide
The initiation of intercultural effectiveness can be derived from behaviour impacted by its cultural differences and “cultural self-awareness includes recognition of one’s own cultural influences upon values, beliefs, and judgements, as well as the influences derived from the professional’s work culture” (Winkelman, 2005, p. 9)
Cultural diversity can make a big impact on our daily life. It is one of the factors that determines how we communicate and act among others. My boyfriend, Michael Palmucci, and I have our differences and few similarities in communication and perception of ourselves. Michael was born in Canada and has identified himself as Canadian Italian despite the fact that his family is Italian and was raised as one. On the other hand, I was born in Vietnam and have considered myself as Vietnamese American. The first language Michael learned was Italian, which he had forgotten when he was learning English. It was mandatory for him to learn French because he lives in Quebec, in which resulted him in knowing Italian, French, and English. Being part of a
Communication is always a good way for one to express their thoughts. I interviewed two different people who were of separate races and ethnicities to learn about their experiences in the U.S. healthcare system. The interviews asked questions that centered around their racial and ethnic background and how their identities influenced their privileges or discrimination of or by health care officials. The two people I interviewed were from my physical therapy building. This was a great way to determine race and ethnicity seeing how the physical therapist is Indian and his assistant is Pacific Islander Filipino. Within public health, we see plenty of different races and ethnicities all around us. It is safe to say that an issue that emerged from the interviews was a lack of communication during a health related visit between different races and ethnicities. It became
When individuals or groups from different cultures communicate, this process is called intercultural communication. The transaction process of listening and responding to people from different cultural backgrounds can be challenging. The greater the difference in culture between two people, the greater the potential of misunderstanding and mistrust. Misunderstanding and miscommunication occur between people from different cultures because of different coding rules and cultural norms, which play a major role in shaping the patterns of interaction (Jandt, 2012).
The Communication Accommodation Theory developed by Giles while broad and complex is undeniably important to the field of Communication Studies. The broad focus of CAT can be perceived as a drawback, but could also be viewed as a merit by allowing researchers to apply CAT principles in almost any situation dealing with communication between representatives of differing cultural backgrounds. By using CAT, Communication Researchers can objectively make observations of the communication strategies, as well as the motivations for those strategies on both small and large scales. By understanding such information, individuals and organizations alike could potentially make great strides in the improvement of relations with other cultural counterparts. In a sense, the Communication Accommodation Theory is significant because it can be applied to any cultural interaction, can help disseminate the causes of intercultural incongruity, and potentially help prevent future misunderstanding.
With an increase in globalization, many people venture into other countries to seek employment and education opportunities. The United States-based corporations employ over 100 million overseas workers. They also hire a large number of locals who then move to take roles in other countries where the company has operations (Reichard et al. 2015). This means that Americans are exposed to a high number of people from other nations with diverse cultures in their workplaces, schools, neighborhoods and other social places. Therefore, people need to improve their intercultural communication skills to enable them to interact efficiently with people with diverse cultures. The improvement of technology has made the media an agent for enhanced
Intercultural communication is an evolving discipline that encapsulates the interactions between individuals or groups from different backgrounds. Diversity and the need for cultural awareness are forever increasing, and this solidifies the direction in which diversity will take in the future. Intercultural communication is going to be a tremendous part of our future and as individuals it will be part of our personal, social and professional relationships.
Can the effects of cultural misunderstandings can be painful for the individuals, but also for the organization as a whole. Embarrassing situations and inadvertently insults, offenses and failure to achieve individual and organizational goals are among the consequences of the joint. Experience of many managers and researchers in the field of strategy, organization, and the development of the theory of the organization suggests all this ", the study of cultural issues at the organizational level is absolutely essential to a basic understanding of what goes on in organizations, and how it works, and how to improve" (Shin 1990).
Nowadays, the phenomenon of globalization has massively affected the social and cultural values and has made an assembled standard of uniqueness and obstacles. Moreover, international organizations such as multinational companies, corporate brandings, non-governmental organizations, and global media play a critical part by quickening communications among social societies worldwide (Ghodrati, Joorabchi & Muati, 2015). Especially for the effect of globalization, world has started become more culturally diverse and incorporated each and another. In today’s workplace, a constructive effect of cultural diversity in the work environment is that employees having a place
I wasn 't quite sure what I was getting into when I first enrolled in Intercultural Communications. I had assumptions as to the goals of the course such as I would be learning about the way cultures interact with each other, learn about communication in general, or I would be learning about the ways we use communication through our culture. I think that I achieve the latter goal, but I also gained knowledge about more then just my culture. I came to realize that there is more to a culture than just language, appearances, and customs, which are aspects of culture that could be seen above the waterline, or they are more noticeable/obvious to someone outside of that culture. There are aspects of culture that are below the waterline, or more
In the contemporary global economy which can be categorized as dynamic and evolutionary in nature, one needs to be cognizant of change that is inevitable within the tourism industry. Due to the demands of the global customer the world can be viewed as being more so inter-connected, owing to this fact the traditional workplace has become more diverse. With diversity in mind the barriers to communication have become prevalent. Within the ambit of the essay such barriers to intercultural communication outlined by LaRay M. Barna shall be explored; anxiety, assuming similarity instead of difference, ethnocentricity, stereotypes and prejudice, nonverbal misinterpretations, language and modern technology will be further discussed. In going forward it is essential to define culture and communication.
What does it mean to be a competent communicator and a competent intercultural communicator? A Competent communicator defines as a person who can communicate with others properly and sufficiently, and a competent intercultural communicator is the ability to communicate effectively and appropriately with people of other cultures. It takes many abilities to be an effective competent communicator and an effective competent intercultural communicator. While some environments and factors can affect the way you communicate properly, there are also abilities that can help you achieve better communication. In this discussion I will be comparing and contrasting the concepts of both competent communication and competent intercultural communication.
Many people who go to visit or work in another country suffer some misunderstanding from the local people, because they have a different culture. Different culture will cause disparity points of view about almost everything. In the article, Intercultural Communication Stumbling Blocks by Laray M. Barna, there are five stumbling blocks mentioned that are seen in a cross-culture communication. These blocks are: language, nonverbal signs and symbols, preconceptions and stereotypes, the tendency to evaluate and high anxiety. Barna wants to use these stumbling blocks to show the common blockades between different cultures. I agree with what she thinks about the language, nonverbal signs and symbols, preconceptions and stereotypes, and the tendency
Humans have been communicating since four million years. On the other hand, the birth of culture is estimated to have taken place about 35,000 years ago. Today, both culture and communication have evolved considerably and have become interdependent of one another, to the point that communication is considered to be a product of culture. Thus, our own culture has a deep impact on our thoughts and behaviors. Since each culture has its distinct aspects, intercultural communication can be the cause of conflict and disorder. There are three main issues which are at the root of the problem of intercultural miscommunication : language as a barrier, cultural diversity and ethnocentrism. I will analyze these three notions in situations in which intercultural communication is frequent such as : the workplace, the classroom and vacation trips.
With the rapid growth in globalization there are a number of firms who have taken their businesses abroad. Their challenge, cross cultural management and communication. An effective communication strategy begins first with understanding who the sender of the message is and who the receiver of the message is. Many companies have realized this and offer training in the different cultures to help better facilitate communication between leaders (Cross-Cultural Communication, mindtools.com). Without this basic understand between sender and receiver it can be very difficult for companies of multicultural to even begin to communicate. The second important understanding is that leaders must demand a cultural tolerance of acceptable behavior between cultures to facilitate effective communication (Cross-Cultural Communication, mindtools.com).