Benefits Of A Medical Office Assistant

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The average person is going to have to see their physician eventually for some reason in their life span. The purpose of seeing a physician is to be treated, checkups, examinations or whatever that reason maybe, however, believe it or not the doctor is our friend. Fortunately, behind every great leader is their supporter i.e. nurse, medical office assistant. When someone walks into a medical office the front desk is the first impression one would receive and would determine the likelihood of ones visit for the duration of the time. One would question, are my needs being met? Were they courteous? Was I able to correct all of my information? Are they capable of their work duties? Or for whatever reason, do I feel comfortable in this environment. …show more content…

When one works as a medical office assistant professionalism is a must for the company, expectations, and for oneself. You would want to carry yourself in respectful as well as appropriate attire, but more importantly, display the qualities of what the job requires. When a potential patient comes into the office professionally, and personally a warm welcome greeting is deserving to anyone who comes in the front door. Then, the next necessary steps are plugging the patient into the computer system so they can be seen by a physician for their designated appointment, or collecting billing and payment. Customer service is granted for anyone whichever path one chooses to take in life, even if that means being outside in a public space, walking into a store, or taking an order over the phone. In lamest terms, customer service is a right not a privilege because a privilege can be easily taken away, however, a right is something that is given with no ands, ifs, or buts. As a medical office assistant, customer service displays acts of kindness, courteous, as well as going beyond oneself and can be applied through administrative work. Through administrative work customer service is demonstrated through daily tasks because one still has to interact with people. According to Explore Health Careers, (c2012), the necessary duties include “answer the …show more content…

According to Explore Health Careers (c2012), “on the clinical side, medical assistants often are the people who take medical histories, prepare patients for examination, assist the doctor during appointments and perform basic laboratory tests, along with other clinical responsibilities.” The average day also means learning how to walk the rope of balancing the office duties versus the clinical duties which can better help one to be versatile in more than one area. Clinical responsibilities detail the importance of helping the faculty i.e. nurse, physician to be of better use for the entire practice. The importance of clinical “support” is to provide the care of patients in the exam room; whether that is “escort(ing) patients to an exam room; obtain vital signs, such as the blood pressure and pulse; and may collect information about the medical history” (What Are The…,

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