ITECH 7606
ELECTRONIC COMMERCE MANAGEMENT
ASSIGNMENT 1
NAME: MADHAVA RAO MANNE
ID: UB30116691
LECTURE: ASIF SAYED
TUTOR: ASIF SAYED
EMAIL: manne.madhav.rao@gmail.com
ORGANISATION:
AUSTRALIA AND NEWZEALAND (ANZ) BANK OF AUSTRALIA
OVERVIEW OF ANZ ORGANISATION:
The keeping money industry is the biggest monetary mediator in Australia. Issued its unmistakable quality, shockingly couple of studies on individual banks have been accounted for in the financial writing. The reason for this report is to give basic assessment of on ANZ Bank that uses e-Commerce and e-Business as a major aspect of their Digital Economy.
TRADE: BANKING SECTOR
ESTABLISHMENT : ANZ Bank of Australia is really a product of Union Bank of Australia (1837) and The
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David Boyles, head of innovation, e-business and instalments for the ANZ Banking Group, illustrated the e- Transforming ANZ procedure which he claims would grasp new innovation to furnish clients with a "multichannel, customized experience". Key needs incorporate e-acquisition, e-instalments and eAsia, the last in view of a $US100 million joint endeavour with Overseas Chinese Banking Corporation Limited to set up an up 'til now anonymous online …show more content…
Systems administration of electronic branches between city and intra-city, will allow clients of these branches, when interconnected, to execute from any of these branches.
Tele banking:
A 24-hour benefit through which request with respect to adjusts and exchanges in the record can be made via telephone.
SOCIAL LEGAL AND ETHICAL ISSUES:
ANZ Bank ought to lean toward internet advertising on account of its more extensive scope, pace and simple to follow along on calendars. Online notice makes is simple for the group of onlookers to draw in with ANZ Bank promotions or items. As a sponsor ANZ Bank would have the capacity to get more criticism from the crowd and consequently enhance the nature of promotions going ahead.
Advertising in Google: ANZ Bank can run with Google commercial as it is the most utilized web index.
Advertising in blogs:
Showcasing individual at ANZ Bank can make a site for structure a formal group which can talk about smart thoughts ashore bundle and homes. Online journals may incorporate numerous different things about ANZ Bank. This is better choice in light of the fact that it join gathering of individuals to ANZ
Although ING-Group and particularly its German subsidiary ING-DiBa AG (“DiBa”), the retail (and direct) bank of ING-Group, have been pioneers in terms of effective usage of digital marketing, the knowledge and the efforts of its sister company “ING Bank”, the German commercial bank (my employer), are still in its infancy. With ING Bank’s initial focus on multinational corporates, they didn’t see the need to put a lot of efforts on marketing activities in the commercial banking area, least of all to put particular emphasis on digital media. After the financial crises this worked well for a while as commercial banks could sell their services mainly through providing enough balance sheet commitment, i.e. providing corporate loans to clients. Nowadays, where liquidity is much easier to get on the capital markets and where particularly German banks have tons of liquidity, this criteria becomes less important as lending becomes more a commodity type product. Thus, competition increases, margins are shrinking continuously and it becomes much
Advertisements can be held through are television, newspaper, magazine and
Another pivotal issue was that of the multichannel integration—call center, branch, ATM, and Internet—which is immensely important for large financial institution like ICBC to attract and retain customers with the promise of “anytime, anywhere” account access. Customers are eager to have the kind of flexibility to use whichever channel is most appropriate at a particular time. Continuing with the same point the, ICBC was also concerned about the relative penetration of the existing as well as new customer base to gain access to the banks new technological proposition.
E-commerce, a system by which people can buy, sell and deal without even seeing the person on the other side, has taken a front seat in improving the economy of countries around the world. Technology today has made it possible for monetary institutions to help locate the customers resources and help solve their problems at any given time through online banking.... ... middle of paper ... ...
The report also talks about the differences between, advantages and disadvantages of e-business and e-commerce. Recommendations and advice have been given in the end for businesses intending to adopt an e-business dimension.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
The first online banking system was created in 1980 in New York, and was adopted by four main banks; Citibank, Chemical, Manufacturers Hanover and Chase Manhattan. The sector needed an innovation in banking systems because of growing consumer demand for service improvements as well as fear of losing market share. In the beginning, online banking was treated at private customers and small companies, to help customers have easier access to their bank accounts, however, now it achieves a global reach through the population. (Cronin 1997) In today’s world, electronic business (E-business) is very important especially for the banking system, plays a fundamental role in online banking (Nasri 2011). A true definition of online banking is difficult, because this system is connecting with different services which are constantly evolving. Access to online banking is possible through the internet, phone or even television. (Daniel, 1999; Mols, 1998). This ‘open system’ is available to the customers twenty four hours a day, seven days a week. This is a multi-level organized system, which helps people pay bills, check credit cards or even arrange mortgages without leave their houses. (Singer 2012)