National Standards For Assessing Patient Satisfaction

153 Words1 Page

Assessing patient satisfaction is challenging because it measures the quality of the service according to patient's evaluation, determines relationship between patient satisfaction and quality of care. That is why there are Measuring Patient Satisfaction such as: 1-National Regulation National regulatory agencies are increasingly becoming involved in stipulating expectations and monitoring performance: -The Joint Commission (JC) - National Committee for Quality Assurance (NCQA) -Centers for Medicare and Medicaid Services (CMS) 2- HCAHPS The federal government uses its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to measure patients’ perceptions of their hospital experience and posts public results.

Open Document