Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Managing diversity
Cultural Awareness: Assumptions, Judgments, and Biases
The challenges of managing a multicultural team
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Managing diversity
The Culture Map: Overcoming Cultural Barriers Whether you are a student, a business man/woman, a buyer for a major company, or any person in general that interacts with cultures different than their own, you may find yourself in a situation where a cultural misunderstanding has occurred. These situations can cause embarrassment, trust issues, or even end a relationship. For these reasons, it is important to be prepared when interacting with someone from a different culture. Erin Meyer, the author of The Culture Map, and a professor at INSEAD, one of the leading international business schools, specializes in providing strategies for working with multicultural teams and overcoming misunderstandings (Meyer). In The Culture Map, Erin goes through …show more content…
She explains how this method shows respect to other cultures. Erin recalls a time she was in New Delhi and asked the concierge of her hotel for a good place to eat. He gave her directions a number of times and after the third time of Erin not finding the restaurant, he decided to walk her there (30). Erin and the concierge had two different perceptions of giving and receiving directions. Erin believed that the concierge was not clear enough and the concierge wondered why Erin didn’t understand. Erin later approached the concierge and explained that she planned on visiting the Qutab Minar ancient ruins. After reading his worried expression, Erin then added, “Could you please map out for me step-by-step exactly what I need to do at every moment in order to find the ruins? As you have witnessed I’m not used to such a busy city” (59). Erin provides a great example of how to be humble about your culture in order to respect another while simultaneously not demeaning your …show more content…
Erin’s many anecdotes help the reader get a clear understanding of the differences that she is talking about. Erin also uses a variety of cultural scales and maps that all correlate to position countries based on their stance on ways of conducting business. She provides a thorough list of sources that she used in each individual chapter. Her sources consist of scholarly articles and books that were published by prestigious companies like Anchor books, McGraw Hill, and Oval books. Erin’s enthusiasm for her book is expressed in the acknowledgments section. She describes the excitement that she felt when her first draft was finished and made sure to share her manuscript with a variety of global experts to make sure it was up to par. The enormous amount of gratitude that she uses three pages to express, shows the amount of support and dedication that she had throughout the whole process. Being a freshman majoring in International Studies and as someone who plans to work internationally, this book was an extraordinary tool that I will continue to reference throughout my college career. Erin’s capturing anecdotes and visual scales kept my attention throughout the whole reading
Gardner, Robert, and Wayne Lavold. "Chapter 9-12." Exploring Globalization. Toronto: McGraw-Hill Ryerson, 2007. N. pag. Print.
The Globalization Reader. 2011. Fourth Edition. Frank J. Lechner and John Boli, eds. Malden MA: Blackwell Publishing.
Understanding the World ‘We’ Live in’, International Affairs, Vol. 80, No. I, (2004) pp. 75-87.
“Communicating can be a very complex and intricate process involving the exchange of messages between interactants, both verbally and nonverbally” (2013).When effectively communicating in a culturally diverse workplace; it is important to understand the people in the different culture may not communicate in the same manner as another would. Each cultur...
The rest of the book is spent discussing each of the countries in detail. For each country the authors give a brief explanation of the history of the culture. Then they give tips on what each country expects from a visiting businessman. This includes tips on whether or not it is okay to be late for meetings, proper behavior during a business lunch or dinner, and how to properly address people you come in contact with during your business trip. They also give a guide t...
Cultural intelligence is the capability that could give insights on how to cope with multi-cultural situations and how to engage properly in intercultural interactions. It is the individual’s ability to interact effectively in culturally diverse situations (Brislin, Worthley & Macnab, 2006). We could consider the cultural intelligence as constantly improving concept; something we can develop over time and it is not only changes through experience, but also through knowledge as well, which includes communication with other
15. Hill, Charles W.L. International Business: Competing in the Global Marketplace. New York : McGraw-Hill, 2007.
When individuals or groups from different cultures communicate, this process is called intercultural communication. The transaction process of listening and responding to people from different cultural backgrounds can be challenging. The greater the difference in culture between two people, the greater the potential of misunderstanding and mistrust. Misunderstanding and miscommunication occur between people from different cultures because of different coding rules and cultural norms, which play a major role in shaping the patterns of interaction (Jandt, 2012).
Globalization 8(5) , pp. 113-117. 675-679. Dubai School of Government -. 2011.
Daniels, J. D., Radebaugh, L. H., and Sullivan, D. P., (2011). International Business: Environments and Operations. Prentice Hall, Upper Saddle River, New Jersey.
Understand and heed cultural differences - cultural variables in transacting international business. (1991, January 28). Business America. FindArticles.com., Retrieved March 20, 2009, from http://findarticles.com/p/articles/mi_m1052/is_n2_v112/ai_10412261/pg_4?tag=content;col1
Intercultural communication is an evolving discipline that occurs between individuals from contrasting backgrounds. It include...
Cultural sensitivity occurs when people recognize and are aware that each country or various ethnic groups of people have their own set of experiences, beliefs, values, and language that affect their perceptions toward life. Addressing Cultural sensitivity permits people to comprehend that there are differences between cultures. Furthermore, having awareness in the differences between cultures permits a culturally competent person to communicate effectively with others that are outside of one’s realm. Some of the differences of Cultural sensitivity can be discovered while traveling outside of the country, such as through Cross-cultural sensitivity experiences. Likewise, a culture has its own norms and beliefs to how one should dress; how one should greet others, such as by referring to a significant individual by his or her first name or surname (comprehending which name should be stated first in foreign names); and/or what foods are permitted to eat or forbidden to eat or understanding what may offend a person (e.g. not accepting a home cooked meal). There are norms, taboos, cultural cues, and cultural etiquette standards that are significant to learning about one’s culture before exploring another country or while working with people who are from your country but who are part of another racial group. It takes time and patience to build a high level of Cultural sensitivity. Educating oneself with a culture’s psychology and its norms is significant toward achieving an increasing awareness toward Cultural sensitivity.
Bi-culturals are an increasing workforce demographic, and hence a growing part of multicultural teams. Their innate skills that result from being bicultural may help solve central problems in multicultural teams, including managing conflicts and boundary spanning across cultures.
With the rapid growth in globalization there are a number of firms who have taken their businesses abroad. Their challenge, cross cultural management and communication. An effective communication strategy begins first with understanding who the sender of the message is and who the receiver of the message is. Many companies have realized this and offer training in the different cultures to help better facilitate communication between leaders (Cross-Cultural Communication, mindtools.com). Without this basic understand between sender and receiver it can be very difficult for companies of multicultural to even begin to communicate. The second important understanding is that leaders must demand a cultural tolerance of acceptable behavior between cultures to facilitate effective communication (Cross-Cultural Communication, mindtools.com).