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Why customers need good service from airlines
Short writeup of air canada
Short writeup of air canada
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Founded in 1937, Air Canada is Canadas largest and leading airline service provider, providing low-cost high-quality air travel to over 45 million scheduled passengers yearly. Air Canada provides scheduled, cargo and charter air travel on flights for passengers to nearly 200 destinations around the world as well air travel within Canada. Air Canada currently owns more than 800 flights that accommodate the different needs of every guest. Air Canada prides itself on providing one of Canadas best guest services. Their passion for achieving the best guest services had allowed them to be a founding member of Star Alliance a network of the worlds five largest airline service providers working together to create innovative ideas to enrich the travel …show more content…
Air Canada has sub-divided its airline services to accommodate the different needs of their customers. Every air-travel service provided by Air Canada allows a passenger to fly on a plane from one destination to another. The travel package includes meals for the time on the aircraft, Wi-Fi, and shipments of travel luggage. Depending on the budget and preference of the guest they can choose the type of service/seat on the aircraft they prefer. Services start from the basic package Economy class flight’s and increase with additional features as the price paid by the guest increases. Other services are Premium Economy Class Flight seats, Business Class flight seats and the most expensive service with the most luxurious feature’s is First class flight seats. Regardless, of which service the guest chooses they are provided with the same basic travel package as every other air traveler on an Air Canada flight. Air Canada demonstrate a passion for their business every day allowing them to achieve the record net income of $876 million and $14, 677 million in operating revenue as of the year ended December 32, 3016. Air Canada has significantly increased their 2015 net income of $308 million to $876 million in 2016. From viewing the annual report of Air Canada, the net income has been steadily increasing for the past 10 years up until 2016 where it had a drastic increase. The increase in income is due to the new implements of the program Aero Miles points where guests receive points for flying with Air Canada which can later redeem and receive discounts on their flights. This encourages guests to continue to travel by Air Canada more often now that they are receiving a discount. Air Canada has had an increase Air Canada will continue to grow their company and take pride in their
Air Canada has promoted itself in the targeted audience through efficient and effective positioning strategy. Onboard Cafe, Maple Leaf Lounges, Aeroplan loyalty program, and Air Canada Altitude program. "For the frequent travelers; such as adventures, dreamers, world explorers Altitude is a ticket to enrich their worldly experience".
The company made $970 million profit in the year 2008, $123 million in 2009 followed by $116 million in 2010. The number of passengers travelling in Qantas in 2008 was 33670 million, 33,969 million in 2009 followed by 32,489 million.
The objective of this research report is to provide a thorough analysis of Alaska Airlines. In order to do this we chose to compare a similar company against them. The company in comparison is Spirit Airlines. Both companies compete in the same type of business through airline transportation. Many of their services include; security, safety, transportation of passengers as well as luggage, ensuring vehicle safety while in transit, concierge services, providing entertainment aboard plane, checking weather conditions prior to flight, and much more. All of the data gathered for this report was obtained from the company’s 10-k filings with the SEC.
Westjet has a unique corporate spirit: To enrich the lives of everyone in WestJet's world by providing safe, friendly and affordable air travel (2). In order to fulfill this company mission, westjet pursue to become one of the five most successful international airlines in the world by 2016, providing the guests with a friendly and caring experience that will change air travel forever.
Air Canada is Canada's biggest aircraft and the biggest supplier of booked traveler benefits in the Canadian market, the Canada-U.S. Trans outskirt showcase and in the worldwide market to and from Canada. In 2015, Air Canada together with its Air Canada Express provincial accomplices conveyed more than 41 million travelers, offering direct traveler administration to more than 200 goals on six landmasses. Air Canada is an establishing individual from Star
WestJet is the second-largest carrier in Canada, which mainly focuses on economic airlines. In decades past, WestJet expanded its destination network form all western Canadian cities to international scope. During this development period, IT played a important role. For example, electronic ticket is used in the airline reservation system. However, some IT-related issues also hinders the company’s development.
Kathleen Hanser, `The Secret Behind High Profits at Low-fare Airlines'. http://www.boeing.com/commercial/news/feature/profit.html [accessed 15 May 2003]
Spirit addresses “price” by attempting to get the lowest possible fair for their potential customers. They have instituted their “unbundling” strategy that essentially removes all the conveniences that other airlines afford. Fees for checked bags, fees for flight changes, and no complementary in-flight beverages are just a few of the cost-trimming techniques employed. This strategy allows Spirit to come up with impossibly low fares. It also conforms to customers who just want to get from point A to point B without paying extra for services they don’t use. This strategy, coupled with an in-your-face “promotion” ploy, has made Spirit Airlines “the most profitable airline in the U.S.” (Nicas, 2012).
...ly First is due to their usage rate, user status and loyalty; many will continue to fly even if they consider First or Business Class poor value. An economy passenger may be behaviourally grouped by occasion; the peak time for travel is usually around the holidays so customers are busy visiting the friends or family. Qantas has marketed to travellers in the past around the holidays (Christmas and New Year) to encourage readiness among potential travellers.
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This company became the public limited company in the 1946. The company has international and the local routes and its performance is increasing day by day with the pace of the growth as compare to the other airlines in the industries in the area and the channels in which this airline is working. External factors affecting the Air India Every company in the market has to face the different challenges and try to cope with the challenges to come up with the strong idea to stay and survive in the market. Market is getting tougher and there are different factors which affect the company policies and the strategies which the company is looking to apply. Some factors can be managed by the skills of the companies and can be tackled.
Within the airline industry currently the airlines can be divided into low cost airlines and full service airlines. The low cost airlines targets customers that are seeking no frills connectivity between cities at low ticket prices. The full service airlines provide several add-ons like free meals, on plane entertainment, and communication facilities. The target market for full service airlines are customers who are willing to spend extra for the services that the airlines provides.
The SWOT analysis is a useful tool for identifying our personal strengths, weaknesses, opportunities, and threats to our plans and goals. According to a “Fuel My Motivation” article (2010), this analysis considers internal influences that can positively or negatively affect our ability to achieve our goals. The internal factors are our strengths and weaknesses. Also considered are opportunities and threats, which are external influences that can have a positive or negative impact on the ability to achieve our goals. I will share how the self-assessment instruments and self-exercises in this course have contributed to assessing and understanding my strengths and weaknesses. I will also discuss techniques I will use to leverage my strengths and understand my weaknesses. In addition, I will consider opportunities that I can take advantage of and the threats that can possibly impede my progress.
“AirTran Airways, a subsidiary of AirTran Holdings (NYSE: AAI), is a low-fare airline designed for business travelers, offering Business class, new planes with XM Satellite Radio and EasyFit Overhead Bins, assigned seats, and our accommodating frequent flier program A+ Rewards. AirTran Airways' mix of low fares and an affordable Business Class with excellent customer service and one of the world's youngest all-Boeing fleets has continued to strike a chord with the public.” (www.airtran.com)
The International Air Transport Association (IATA). 2014. Airline Cost Performance. IATA Economics Briefing. [report] IATA, p. 31.