ADKAR Change Management Model

Definition of Terms The following are the operational definition of the terms used in this study.

Ability. Ability is the stage in ADKAR Change Management Model where an individual’s change process where the change actually occurs. Ability is defined by an individual demonstrating the required changes such that overall expected performance results are achieved. The skills used to implement change on a day to day basis.

ADKAR Change Management Model. ADKAR is a research-based, individual change model that represents the five milestones an individual must achieve in order to change successfully. ADKAR creates a powerful internal language for change and gives leaders a framework for helping people embrace and adopt changes. The theoretical framework used by the researcher to be a

Give knowledge so people can understand how to change and what to do. For example, give ample trainings and education, detailed understanding of the new tasks, processes and systems and understanding of the new roles and responsibilities.

Leadership Style. This is a leader’s own style of providing guidance and direction, implementing plans, and motivating people in all aspects of society.

Lewin 's Change Management Model. One of the cornerstone models for understanding organizational change was developed by Kurt Lewin back in the 1940s, and still holds true today. His model is known as Unfreeze – Change – Refreeze, refers to the three-stage process of change he describes. Lewin, a physicist as well as social scientist, explained organizational change using the analogy of changing the shape of a block of ice.

Managerial Level. This is a level of management used by the researcher as criteria for this study’s respondents. Managerial level is a level of management where an individual has reporting subordinates to him / her.

Norming. This is when people start to resolve their differences, appreciate colleagues ' strengths, and respect your authority as a