Working Smarter

How are the principles of goal setting applied in this case?

Working harder is always encouraged and demanded in most companies but it comes with consequences. If the company pushes its employees too hard, it could cause stress related issues with their employees, which might lead to layoffs and/or more personal days taken due to physical or mental issues that were cause by stress. Although it may be a desirable goal by companies, Health Information Services Departments decided that “working smarter” would be a better alternative because it doesn't force any of their workers to achieve a goal that may put pressure on them. In order to help their workers “work smarter” the Health Information Services Departments are constantly redesigning and

For example, if the issue is with one worker who displays boredom, makes careless errors and has low morals, one possible solution could be to introduce more variety to the worker in order to constantly keep him/her active and alert. By trying to fix the problem instead of just firing the employee, the company shows their dedication towards their employees and it also saves the company valuable time by trying to fix things instead of replacing the unmotivated employee with someone that would have to learn everything from zero. Other solutions that Health Information Services Departments use would be to increase feedback, to increase autonomy, to develop the employee, and if the problem is that an employee is having trouble with decision-making, one of the solutions could be to reduce supervisory load in order to aid the overwhelmed

Health Information Services Departments not only collect data from managers and from supervisors but also from employees too, in order to get everyone’s opinion and create more accurate solutions. Satisfaction surveys are given to administrators, clients and workers to measure how everyone is doing in an organized matter. In the surveys they take into consideration product satisfaction, work environment satisfaction, services and regulations. By performing satisfaction surveys, the higher ups will know what is working and what needs to be fixed. Not only are the customer’s opinions important but also the