What Is Overbooking In The Hotel Industry

Some of the equipment that could be faulty can also be a service, it doesn’t have to be a product. For an example the Wi-Fi of the hotel, this is more common than it is not where hotels that offer free Wi-Fi for their guest are disappointed of the service of the slow connection or even limited internet access.

Quality of the rooms also means of the entire product that is being inside of the room, the manager must take into account of every product. How the quality of the equipment in the rooms can be measured is by the durability of the products, performance wise, satisfaction after being used and more.

An example of how faulty equipment in the room could be a problem is when the shower in the bathroom is not working properly where the shower is not giving out clean water, this maybe because of many reasons. The guest would not be happy of this and this will affect the overall experience of their stay with the hotel.

These problems in the quality of the equipment in the room could affect the business performance of the hotel as it will create bad reputation and this will make the customer spread the bad word or mouth of the hotel. This can be extremely harmful to the company as people would believe more of what their peers say than what companies advertise.

Overbooking is a strategy that is usually being used by airlines and hotels when they are trying to achieve their objective. The objectives of these companies are usually financial goals that the company would want to achieve. How they would do this is by taking in more reservation than there are rooms available or seats available from the hotel and from the plane respectively. A step for the hotel to achieve the financial goals is to have a 100% occupancy rate of the rooms so...

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...mplimentary dinner for two guests of each room every night and there is also a 20%discount on food and beverages when they would want to dine in the coffee house.

The rooms that are available for this promotion are limited to the Deluxe room, Grand Deluxe and the Executive Deluxe, which prices from $180, $200 and $220 per night respectively.

This is the promotion that is given by the local travel agent to their customers if the customers would want to stay in the Rizqun international hotel, the travel agent would be seen as the third party or the middle man to connect their customers to Rizqun. The travel agent would receive a sort of commission if they are able to make their stay with the Rizqun hotel.

The room available for this promotion would only be available for the Deluxe room and the Grand Deluxe room which prices from $130 and $150 per night respectively.