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The nature of brand loyalty
The nature of brand loyalty
The nature of brand loyalty
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Brand emotional connection and Loyalty
INTRODUCTION
In latest time, branding theory literature has focused on the customer– brand relationship, which is based on an image that suggests consumers form relationships with brands in the same way they form relations in a social context (Fournier, 1998; Parvatiyar and Sheth, 2001; McAlexander et al, 2002). The concept is complex in nature and reflects affective and socio-emotional attachments, behavior ties and supportive cognitive beliefs
Background of the problem
The objective of the study is to integrate brand attachment as an antecedent of brand love and both, affective commitment and brand trust as mediators between brand love and loyalty.
According to Fournier’s (1998) brand relationship quality
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The attachment process and the fear to lose the partner should increase the passionate love (Hatfield and Rapson, 1993) .To love a brand, consumers need to be attached to it, that is feel that the brand is irreplaceable and miss it when they do not have the brand. Most authors put forward monotonic spreading out of attachment over time, based on the consumer’s relations with the possession. This review also articulates the identification and management of a strategic brand pattern that allows the firm to build brand attachment and keep up and raise the brand's competitive advantages.
REFERNECES
• Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers, by C.Whan Park, Deborah J. MacInnis, Joseph Priester, Andreas B. Eisingerich, & Dawn Iacobucci ; Journal of Marketing Vol.74 (July 2010),104–121.
• Why Do Older Consumers Buy Older Brands? The Role of Attachment and Declining Innovativeness, by Raphaëlle Lambert-Pandraud & Gilles Laurent; Journal of Marketing Vol. 74 (November 2010), 1–17.
• The Impact of Fear on Emotional Brand Attachment, BYLEA DUNN JOANDREA HOEG; JOURNAL OF CONSUMER RESEARCH, Inc., Vol. 41, June
Mise, J. K., Nair, C., Odera, O., & Ogutu, M. (2013). Determinants of Brand Loyalty and Product Quality of Soft Drink Consumers. Asian Journal of Business and Management , 1 (1), 8-13.
Brands create inspirational lifestyles based on these consumer relationships. Associating oneself with a brand transfers these lifestyles onto consumers. Marketing is very
One of the differentiation strategies used by BMW is the creation of auto products that consumers can emotionally relate to. In building the BMW brand, the company has succeeded in positioning its products as prestigious or luxurious. Therefore, most consumers want to own a BMW car solely for the prestige it gives them. BMW products are not only purchased due to their usability or functionality but for the status they give the owner. Subsequently, when a person buys a BMW product, they are emotionally attached not just to the car but to the brand as a whole. This has created increased brand loyalty in BMW growing its customer base as more people search for the status associated with the company’s products.
A customer’s response falls in two categories, judgment and feelings. Consumers are constantly making judgments about a brand. These judgments fall into four categories: quality, credibility, consideration, and superiority (Keller, 2001). Customers judge a brand based on its actual and perceived quality, and customers judge credibility using the perception of the company’s expertise, trustworthiness, and likability. To what extent is the brand seen as “competent, innovative, and a market leader,” “dependable and sensitive to the interest of customers,” and “fun, interesting, and worth spending time with” (Keller,
[5] Nandan, S. (2005) An exploration of the brand identity-brand image linkage: A communications perspective, Brand Management. (pp 264 – 278)
...of brand equity in an organizational-buying context. Journal of Product & Brand Management, Vol. 6(6), pp. 428-437.
Tanner and Raymond (2014) describe branding activity as “strategies that are designed to create an image and position in the consumers’ minds” (c.6). When branding messages coincide with its offerings’ characteristics, it establishes consumer trust, and brand strength. For example, when first introducing Dove brand in 1957, by labeling its product as a “beauty cleansing bar . . . [with] ¼ moisturizing cream, that rinses cleaner than soap” (Unilever, 2016), we can see that marketers associated the brand to moisturizing and beauty, and disassociated the brand from common soap. Over the years, this consistent message coinciding with product performance has strengthened the Dove brand. Strong brand equity is derived from consistent, strategic branding that establishes perceived quality and emotional attachment (Entrepreneur, 2016); therefore, consumers are more likely to pay higher prices, as well as purchase new offerings connected to the
Creating an identity for the brand needs to be able to capture consumers’ attention and create an emotional attachment however it needs to be consistent to be successful in the long-term.
13. Attitude towards the brand: Attitude towards the brand strength is positivity/negativity (valence) of an attitude which is weighted by certainty or confidence in the product (i.e, extent with which a brand is considered valid, (Briñol and Richard, 2009).
3] Keller, K.L. (1993) Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing 57, 1–22.
In accordance with Keller (2012), as a rule, marketers must enthusiastically oversee brand equity throughout time by reinforcing the brand significance as well as, if it comes to it, through formulating modifications to the marketing program to distinguish innovative foundations of brand equity. However, just how can marketers make certain buyers have familiarity configurations which reinforce brand equity for their brands? Typically, marketers fortify brand equity through marketing movements which
Brand attitudes: it’s the consumer evaluation of brand .Keller (1993)another important impact distinctive Between 11 dimensions: product attributes, intangibles, customer benefits, price, use/ application, user, product class, celebrity, country of origin, competitors, and life style. Aaker’s and Keller’s show many topologies like price, user imagery, usage imagery, and product attributes I will identify some weakness , but it should be considered that how it’s possible to trap the content of consumer knowledge. Aaker (1991). "Sum of the total brand impression is called brand image (Herzog 1973), anything that is associated with brand (Newman 1957), and "the perception of the product" (Runyon and Stewart
Due to the fact that changing times imply as well a change of society and its changing wants and needs, companies have to be aware that a brand’s position should be adapted to a newly developed lifestyle. “All brands need to be revital-ized on a regular basis in order for them to be kept fresh, vital, and relevant to the contemporary market.” (Keller/Sterthal/Tybout 2002, p. 86).
...& MAKLAN, S. 2007. The role of brands in a service-dominated world. Journal of Brand Management, 15, 115-122.
2002). One cannot forget the associations created with the product are service wills always a role in defining the brands identity as they play a part in the brands choice in the mind of the consumer. It is valuable aspect to note that a brand can be associated to the product or services offered and can related to purchase point and functional or emotional benefit- which will be discussed further in the study. The consumer tends to link the product or service with the brands identity e.g. when one thinks of BP they think gas station. It the role of the brand strategist need to ensure that the when one considers a brand in the product perspective, the main elements considered are the product scope – referring to associations with the product class, product related attributes, quality and value, uses and use occasions and users (Aaker et al.