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Disneys market orientation
Walt disney theme parks case study
Marketing Strategy of the Walt Disney Company
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The Walt Disney Company is a mass media and entertainment organization. We are one of the principal film, television, and theme park producers in the world. We also own and operate ABC, the Disney Channel, ESPN, A+E Networks, and ABC Family, as well as distribute merchandise, music, and theatre productions. In recent history, we have undergone vast expansion and added so much to our company. First we have added to our theme park division. Since 2001, Disney has opened four new parks: Disney California Adventure, Tokyo DisneySea, Walt Disney Studios, and Hong Kong Disneyland. We also created Adventures by Disney, which provide guided vacations all over the world. Next, we have enlarged our media and studio divisions. In 2001, Disney acquired …show more content…
One of the most recent examples is in their movie Frozen. We needed snow that would be fluid yet still chunk up. To accomplish this, we worked with researchers at the University of California to create a snow simulator called Matterhorn. This method was able to handle millions of particles, creating realistic snow, superior to anything that had come before. At our parks, we have also developed new technologies to help make the experience more fun and relaxing. Magic Bands, which are colorful wristbands, are devices that associate all different parts of a vacation in one. They are used to enter the park, unlock your room, access a ride or restaurant reservation, and even by food and souvenirs in the park. To help make our park experience better, we have developed a device called the Dish, to test future rides and experiences. The Dish is a ten-thousand cubic foot virtual reality room, that uses the latest graphic and audio equipment, as well as uses a superfast networked computer system to update 3-D scenery sixty times per second. Currently, this technology is too expensive and bulky to use in a park, but one more innovation takes place, this ride could be in every Disney park around the world. Technology is definitely something we care about at Disney. Sheryl Sandberg, who is the chief operating officer of Facebook and a member of Disney 's board of directors said, “There are a lot of companies …show more content…
In terms of theme parks, Universal is Disney’s main competitor, and is a formidable opponent. But Disney clearly gives the better service and sends people home happier. Our use of technology, such as Magic Bands, gives vacationers a more stress free and relaxing vacation. It eliminates the need for split second, stressful decision, and the anxiety of having everything needed, at all moments of a trip. Fast Passes, which are stored on your Magic Band, allow guests to skip most of a line for three rides a day. This allows a more joyful day in the park, without waiting in line for hours, something Universal cannot compete with. Beth Kassab from the Orlando Sentinel wrote, “[The Fast pass System] is better than Universal’s pay-to-play system...now that I’ve gotten a bigger taste of the Disney tech juggernaut, it has the makings of a superior system in terms of how easy it is to use and its value.” Disney also is first-rate in their media outlets. Disney holds the record for the most individual Academy Awards won, and the most Academy Award nominations. Pixar, a subsidiary of The Walt Disney Company which produces animated movies, is also the leader in their field. Jason Dietz, from Metacritic, put together a comparison of Pixar and DreamWorks and the results are staggering. The average Metascore is 2.2 points higher for Pixar than Dreamworks and the average user score is 1.3
The first interview involved an hour-long discussion with Lance, a Vice President of Information Technology at Lowe’s Companies, Inc. Compared to his peers, Lance is relatively new to the company. He was selected for the interview because of the transformational work he has done in his department since he joined the company in 2013. Before joining Lowe’s, Lance held senior leadership positions at various organizations, including The Walt Disney Company.
The Disney Corporation is one of the biggest companies that our society has seen develop. Disney products are everywhere; they produce “children’s books, cartoons, computer software, and toys” (Towbin, Haddock, Zimmerman, Lund and Tanner, 24). In 1937, Disney released its first full-length animated movie, Snow White and the Seven Dwarfs. Since then, this business, in regards to media, has been on an economic roller coaster that only goes up. In a study published by the Journal of Feminist Family Therapy entitled Images of Gender, Race, Age and Sexual Orientation in Disney Feature-Length Animated Films Professors Towbin, Haddock, Zimmerman, Lund and Tanner from various universities, looked in depth at Disney movies. In the article, the authors
The entertainment industry holds the immense potential for growth and development. The industry is constantly evolving and Walt Disney emerge as a global leader and recognized as the world’s second largest media conglomerate in the terms of revenue after Comcast. The Walt Disney Company is a multinational entertainment conglomerate headquartered at California, United States. The company integrated its products into five target segments are as follows: (1) Media Networks (2) Parks and Resorts (3) Walt Disney Studios (4) Disney Consumer Products (5) Disney Interactive. The company has strong diversified product portfolios and generate high returns and revenues from all the target segments but the media networks contributes
The Walt Disney Company is a highly diversified media and entertainment company that has been growing by leaps and bounds since its inception in the late 1920’s. In the past few decades, The Walt Disney Company has expanded into numerous markets and diversified its business greatly. The company states that their corporate strategy is targeted at creating high-quality family content, exploiting technological innovations to make entertainment experiences more memorable, and expanding internationally. Upon studying the happenings of the company throughout the years, it is easy to see that the company is executing this strategy well through numerous strategic moves in the industry.
(1) Michel G. Rukstad, David Collis; The Walt Disney Company: The Entertainment King; Harvard Business School; 9-701-035; Rev. January 5, 2009
In reviewing the vast corporation of the Walt Disney Company and all that it has to offer, one profound statement made by Walt Disney himself comes to the forefront, “I only hope that we don’t lose sight of one thing – that it was all started by a mouse” (Walt, n.d.). This statement suggests that the company has a strong focus to continually guide them in the way of the original idea of the company. Even as it watches the changes taking place in society and adapts to the new technologies and innovations, the Walt Disney Company has been able to implement diverse strategies for its growth and prosperity.
The company that I choose to explore is The Walt Disney Company. Walt Disney started the Disney Brothers studio in 1926, after years of working as a cartoonist. I selected this company due to the fact I am a fan of their products and services. Disney produced some of my favorite films like Aladdin, Hook and The Lion King. After I visited their website, I discovered that Disney owns multiple media outlets, in such areas as film, Internet, music, broadcasting, publishing and recreation. According to Disney’s “The mission of The Walt Disney Company is to be the one of the world’s leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, service and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world”. The Disney brand is doing exactly what their mission states.
This case provides a brief history of management conflict and change at Walt Disney Company. Former CEO Michael Eisner was considered to be controversial because of his abrasive style and tendencies toward micromanagement. It was this style that strained several important relationships to the Disney Company. Though his reign as CEO during the 80’s and 90’s helped advance Disney Company, it was his conflicting management style that led to his demise and the beginning of Robert Iger’s epoch at Disney. Since Iger has taken the helm as CEO Disney was ranked 67th in the Fortune 500 list for largest companies, it has become the largest media conglomerate in the world, and relationships and disputes stemming from Eisner have been reconciled.
One of the key factors of the successful diversification is the very strong branding of the name Disney. That the name was famous after the success in the early years made it among other things possible to go into the theme park industry. Evaluated isolated, the theme parks was a success. But when also accounting for the synergies created, the decision to go into this industry was a huge success. It has created a spiral of synergies, where the characters in the movies get more popular due to the parks, as well as the fact that when people are visiting the parks they get stimulated to buy the merchandise. This is just one example of the synergies that exist in Disney. When Michael Eisner took over control in Disney, he kept focusing on same corporate values as earlier, which are quality, creativity, entrepreneurialism and teamwork. These values have been preserved despite of the size of Disney, and are an important factor in sustaining and building the Disney brand.
Technological factors - Technology will keep improving and developing which will help Disney to further interact with their visitors. Magic Bands are the latest in technological advancement that Walt Disney World has introduced. They make it easier for the guests who are staying at a Disney resort to get into their hotel room, enter theme and water parks, connect PhotoPass images to their account and pay for food and merchandise. Disney is also ecommerce enabled as they have a online booking system on their website where you have book and make payments for products that are on
The Walt Disney Company is known throughout the world as a leader in entertainment. The strategies that the Walt Disney Company have used include competitive advantage, a growth strategy, and a renewal strategy. When a person mentions a theme park, Disney is the first park that comes to mind. They were not the first theme park, but they have mastered the art of creating memories for adults and children alike. As a former employee of Disney I can vouch for the amount of effort that goes into creating memories for families. Disney is a leader when it comes to the theme park business, and other parks look at Disney as a leader. An example of this is that other parks will not raise admission prices, until Disney first raises their prices. WESH.com said "It remains to be seen if Disney's move will trigger a round of similar increases at other Orlando theme parks. Historically, when Disney raises its prices, the other parks follow" (2011, p.1). There is not a company in the world that can provide the "magic" that the Walt Disney World company can provide (Disney.com, 2011).
The Walt Disney Company is the largest entertainment company in the world in terms of revenue. It was founded on October 16, 1923 by Walt Disney and his brother, Roy O. Disney. They started the company, The Disney Brothers Cartoon Studio, where they became the leader in the American animation industry and later working in live action film production, television and their world famous theme parks. Through different acquisitions, they have diversified and now do business in theater, radio, publishing, online media, music and own several television channels (Disney History Institute).
The market segmentation of Walt Disney is divided into five main segments as follows: media networks, theme parks and resorts, Walt Disney studios, Disney consumer products and Disney interactive (Carillo, Crumley, Thieringer, & Harrison, 2012). As Carillo et al. (2012) continues to explain, media networks encompasses cable, broadcast television and radio networks, aside from digital operations. ABC, ESPN, and the Disney channel are some of the constituents of media networks. Theme parks and resorts, as Russell (N.d) states, include the operation of the Disney World Resort, the Disneyland hotel, the Disneyland Park, the Hong Kong Disney resort, and the Disneyland Pacific
The Walt Disney Company, or more commonly known as Disney, is an American corporation headquartered in the Walt Disney Studios, Burbank, California. Disney (DIS) is the largest operator of theme parks and resorts and largest media conglomerate, reported total revenue of $11.58 billion, a 4% raise from the previous year in its third-quarter results. Most of its revenue is generated from the media network segment and the park and resort segment. Disney's strategies mainly focus on generating the best creative content possible along with innovation and utilizing the latest technology. (Seekingalpha.com, 2014)
Disneyland through its long history of serving people across the world with their premium services had to keep to their words Hong Kong Disneyland website (2018). The employees must live up to the expectations for which people are paying greater than average price.