Walmart Problem Analysis Paper

Walmart 32nd St. is a store located in the foothills area of Yuma Arizona. The highest sales of the store are recorded from October to March every year due to winter visitors in the area, and average of 44,000 customers per month during winter time. The store has quality management and inventory problems during this period of the year due to a high rate of sales faster than the system recording average of sales. This report is written to analyze the cause and effect of problems that affect the store, and to develop solutions by implementing quality management and six sigma techniques into the store. The Cause-and-Effect Diagram analyzes six major causes of the problem, which is the goal not yet achieved, the following are the major causes; inventory, management, customer service, tracking systems, marketing and winter customers. Quality management techniques will help Walmart 32nd St. to improve the following; fewer customer complaints, more inventory on shelves availability, more employees on the floor, less waiting time for costumers, more features available, and lower price. Six sigma initiatives at Walmart 32nd St. will produce many benefits to the store; such as, improving customer loyalty, time management, reduce customer waiting time, mispriced labels, employee

As well, I would like to develop and improve my reporting skills, and to organize ideas in a proper way in order to communicate them effectively while writing business reports. I would like to reach all the expectations of this class, and use learned skills in other classes and my career as a business major. I expect to understand my opportunities and challenges that I am encountering as completing the program, and improve them while learning in this class. The completion of this report will help me to set a clear vision to develop a capstone project that relates to my own