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Communication skills:quizlet
Reflection about Ethics subject
Communication skills personal and professional
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My second video interview has shown me a significant amount of strengths that I have learned in class, while realizing that I still have room for improvement. After doing the final interview in SW 220 I realized that, if I continue to listen to myself on video, I can become efficient within the interviewing role. While Shania and I have a great understanding about the NASW code of ethics, I felt that she was able to relate to her personal experiences more than I could. I enjoyed listening to how she perceived the code of ethics because of the encounters that she faced while being a CNA for three years and her role in the USRH on campus. By comparing this interview to the first one, I was able to see how I interact with an individual that shares …show more content…
I tried to use a confident voice while asking questions and explaining my views on the NASW code of ethics. When I responded I spoke loud and clear, although I paused a few times when I lost my thought process. I made eye contact when appropriate, the only time I looked away was when I had to look at my notes. I used a conversational tone when explaining my view, although there were times when I talked quietly, and that’s when I wasn’t as confident about my answer. In the first interview I realized that I talked fast when responding so I slowed down my rate of speech. I never paid attention to my body posture during the first interview, so I slightly leaned forward to show that I was interested. While discussing a topic using your hands can be distracting, but sense I’m a hand talker it is hard to break that habit. I used my hands less in this interview, and I think with practice I will eliminate this overtime. At times I felt that I didn’t understand what she was saying although I was on the same page, so to show her that I understood I nodded my head. By nodding your head, it shows that you are involved with what their saying and it helps to guide them knowing that you’re both on the same …show more content…
In our interview I said, “Hi my name is Seth Janisch, and we’re going to be discussing the NASW code of ethics, and how to use them in our professional career.” When Shania wasn’t sure about a specific topic she used the skill gaining further standing by asking an open ended question. This happened several times throughout the interview such as when I was discussing that I have lost some friends because of their beliefs. Shania responded with, “When did you realize you had to step away from your friends?” Lastly, during the end interviewers often identify that the meeting is about to end although we ended ours because we didn’t want to go over 15 minutes. I ended the meeting by saying, “Do you have any other questions or comments about the NASW code of ethics?” Then concluded the interview by saying thank
Nonverbal Consideration: Eye contact, hands gestures, and avoid swaying my body around. This will draw more attention to me, and people will hopefully pay more attention to what I have to say
The two types of questions that I asked were open and closed questions. Open questions are broad in the nature and basically unstructured. Some examples of open questions that I asked are, “How do you respond to conflict?” and “What is your favorite part about Student Affairs?” Closed questions are structured and restricted and they often include several possible answers from which to choose. A couple of closed questions I asked Lacey were “How long have you been Director of Student Involvement?” and “What is the average salary in your career field?” I wanted to ask open and closed questions because I am able to receive a more detail and efficient response from the interviewee. Asking Lacey open and closed questions was beneficial because Lacey provided detailed answers with examples from her personal experiences. One thing that I could had improved on is ask more closed questions instead of open questions. Even though Lacey provided detailed answers, she gave oververbalized answers for a couple of my questions. Oververbalized answers is when you receive an answer that contains too much or more information than you asked for. By creating my interviewing questions and having an agenda, allowed me to take advantage of all opportunities that present themselves during an interview. I received so much information that helped shaped my view about Student Involvement
This communication made me aware of the few things I need to improve when I’m having a conversation with anyone. I realised that my weakness is talking to strangers and I’m often nervous which makes me so unclear when I’m clear and I speak quite fast and get it over with, Therefore one those things that I need to improve is that I should speak clearly and learn to structure my sentence well, because I cannot have eye contact with someone I should always look at their forehead as it makes it look like I’m having eye contact with them. I should also be able not speak to fast especially when speaking to an Elderly person; I should also be able to be more specific.
Although the experience was nerve-racking, I believe that I did a very good job. I was able to collect the majority of the information that she was telling me while asking follow up questions. However, it was more to balance than I had expected. It was difficult asking questions and attempting to record enough information to complete my assignment. As the conversation continued, I got interested in her life stories and professional examples and noticed I had stopped taking notes. I also felt the need to make constant eye contact to show I was alert and aware of what she was saying, which brought challenges to my note taking. This interview process made me feel excited for the future. It was an intriguing opportunity to know that one day I will be able to positively impact lives the way Fultz does. To improve my interview skills, I would ask if I could record the conversation. This will allow me to interact more with the health professional while also consuming a maximum amount of information. I wish I had thought about recording this conversation prior to the interview, because Fultz spoke beautifully about her passion as a social worker, and I wish I was able to directly quote her in this
For that, I interviewed my boss, Karen. I see her almost every work day but there were still many things I wanted to ask her about. I knew that she had been married to a man before she met her wife, and that she still had his last name even after separating and remarrying. I also knew that her father was a Methodist minister and performed her marriage ceremony back when he could’ve gotten in a lot of hot water for doing so. I knew that she was adopted, too. But the rest of her life, the in-between moments, were still a mystery to me. So, I really enjoyed that interview. As you can tell from the transcription, we laughed a lot and got along well. I think she felt comfortable and she told me later that she had enjoyed talking with me. I also came more prepared and with more questions. It was hard to do my initial research on my student interviewee because there wasn’t a lot of prior information that I could find about her. With Karen, I not only had my own prior information, but she is also easily found on the internet. A lot of that has to do with her age and the businesses she has been involved
She felt that I maintained eye contact and reiterated her responses in a way to made her feel heard. The open-ended questions that I had integrated into the interview allowed her to realize the inconsistencies between her current behavior and her future goals. I big point from her was that I allowed her to do majority of the talking which she believed put her in control and that I wasn’t forcing her into a particular direction of change. She could tell that I wasn’t completely confident in the way that I asked my questions, using a lot of “um’s” and “so’s “. We also discussed how she felt about the amount of pauses I took in order to respond and how this made for a awkward silence, taking away the comfort of the setting. It was also brought up that I could have used more empathy when responding to her as it would of let her knew that I am taking into account the difficulty of the change for
I tend to be quite critical of other speakers. Much of what I write is about what he or she
A good counsellor has to engage in several basic skills of interview including attending behaviour, questioning, encouraging, paraphrasing, summarising, and reflection of feelings (Achanta, 2014). These skills are obtained through practices and supervisions. Therefore, one has to evaluate the micro skills that he or she applies in counselling sessions to gain a better insight of his or her interviewing style, strengths, and limitations. Role-play sessions are considered effective in helping counsellors to practise their micro skills in a variety of situations that they might face (Ivey & Ivey, 2007). This essay is a self-reflection of my interviewing style and the skills that I used in a role-play session which helps me to understand my own strengths and limitations in counselling.
There is expectation to demonstrate core communication skills and the capacity to develop them and ability to engage with people in order to build compassionate and effective relationships (The College of Social Work, 2014). Communication skills are fundamental in social work; every aspect of their role involves communication. In order to communicate effectively, social workers need to be aware of the forms of communication, i.e. non-verbal, verbal, body language and written and understand communication barriers. (Thompson, 2009). In light of this, when communication barriers occur, i.e. someone not understanding English or wanting to discuss their issues, having these skills allows social workers to overcome this, i.e. asking the right questions or putting in place an interpreter. Having effective communication within social work provides a strong base for good professional relationships. Trust is able to be built, providing confidence in both the social worker and service user in meeting, discussing and building upon solutions (Koprowska, 2005). I promoted such skill throughout the interview as I remained aware of my body language, ensuring I was open, faced the carer and remained good eye contact. I was also continuously aware of the carer’s body language, to inform me of how she was feeling. Being mindful of her eye contact, facial expressions and position of body enabled me to realise she was not being responsive in the conversation (Banks, 2006). Being able to identify this, allowed the barrier to be overcome by asking probing questions and engaging her back into the conversation. I provided active listening skills by summarising what the carer expressed, responded accordingly to what was being discussed and nodding to show ...
I was able to talk to my client without being visibly nervous. I am proud to say I handled my client’s problems as they came up without fear that I may say the wrong thing. In the first video, I found myself repeating things, for what reason I do not know. I can say my nonverbal skills need improving. One specific aspect of the interview was my hand gestures and motions. I really got involved with my client’s problems, and the way I tried to help her understand what I was saying and to get an understanding what she was saying, so I used my hands. I tried to keep by body in a position that would let the client know that I was using attentive listening skills. I cared about why she came to the facility for help. Each session, I adjusted my seat to make eye contact so my client could like she could trust me with her information and that I cared enough to listen to her
To negotiate effectively I need to use the proper body language during a negotiation. I never really thought of body language in negotiating before this course. I never paid attention to my body language in
...th the patient I kept thinking that if this were my mother how would I want the nurse to treat her. I tried to behave in the way I would expect a nurse to treat me. I had preconceived notions before meeting the patient and they were all laid to rest almost immediately, honestly I was nervous. But once I started it began to feel comfortable and the interview just flowed naturally.
The interviewee and I both felt very comfortable, I didn’t sense much distress until I got to the controversial topics, which is great. Both parties should be comfortable when it comes to an interview. Also, although I did wait long periods before talking sometimes and I also cut her off once, I do feel like I did get a decent amount of information from her. I also asked open-ended questions too. I actually didn’t ask any leading questions in this interview which is why I got such lengthy answers from her but I did compound some questions which I wouldn 't do next time because the trend seems to be that she would respond to the last question I asked instead of acknowledging everything I said. Another thing I feel that I did well was listening. I did not talk very much, she did the talking for about ¾ of the interview which is
I was not playing with my pen or smiling during the interview. I was able to look at my client and be professional about the situation that my client was trying to explain to me. The other things that I had notice about myself during the video was, I had lead forward toward my client and was actively listening to him. I was able to give him empathy not sympathy toward his issues. The whole time I did not feels that I was not able to speak freely because the client is my family member. During the first session I was trying so hard and I was thinking that I have to have all the solution to my client. Moreover, I was able to see make my client feel comfortable and share the issue that he had with his co-worker in dept. In the end my client feels that sometime it is okay to talk about things or topic that he is not interested in as long as he feels comfortable enough to have a conversation with other on the topic. The last thing that I have notice that I did that was not okay was touching or you say playing with my hair. I did not realized it until I saw myself on the
This video mock interview was a great experience. The questions were based on interview questions that a company can ask you and prepared you for a real interview. This mock interview was fun to do and taught me many lessons I can do in a real interview setting. To start off, I had to prepare for this mock interview. Some things I considered when preparing was to firstly, look at the questions and briefly go over my answers for each question. After that, I had to wear my best attire and adjust my camera and lighting. Lastly, I had to remind myself with some tips when doing this interview. Such as, making sure there was no distraction around, controlling my speed and most importantly adjusting my body language. However, there are some things