Veterans Affairs: A Case Study

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Introduction The U.S. Department of Veterans Affairs has been under scrutiny over the last few years due to reports the lack of appointments slots available as well as the long wait times the Veterans to receive specialty care appointments. The United States Congress has begun addressing the Veterans Affairs medical issues and the cover-ups that have occurred in the Veterans Affairs Health System. There are several areas for this current dilemma that need to be addressed. For example, the wait times and scheduling oversights were ignored until whistleblowers decided to report these issues that they witnessed and/or were a part of. The Government Accountability Office in both 2013 and 2014 conducted site visits (as requested by Congress) …show more content…

The report stated “the lack of consistent implementing of scheduling policies, medical staff who schedule appointments were unsure of the correct way to book a patient into an appointment depending on what the patient stated they needed or when being referred the booker was not clear of the type of appointment slot that the patient should be put into due to lack of knowledge of what the referral stated, and several clinics weren’t using the electronic book system. These are the main issues that were seen very quickly during the site visits”, (Draper, 2013). The U.S. Department of Veterans Affairs must make necessary changes in order to provide the health care that the Veterans earned and …show more content…

The discussion should be comprehensive, organized, and flow logically. The brief review of literature should not be a list of one article summary after another or an annotated bibliography. Use themes and/or subtopics as headings. Identify the themes or sub-topics around which the literature review has been organized into a coherent narrative discussion. In the review, at least 7 to 10 of the most important works or studies that touch upon the dissertation topic or problem should be discussed. Be sure to include works that provide alternate or opposing perspectives on the proposed topic area to demonstrate unbiased research. Focus particularly on those works that address main ideas in the field, describe areas of controversy, and indicate areas of incomplete knowledge and relate them to the envisioned study problem, purpose, and research questions. Include historical and germinal works as well as current works (within the last 5 years). Continue to expand and update the literature review until the final dissertation is

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