Verbal Aggression
Verbal aggression is message behavior which attacks a person's self-concept in order to deliver psychological pain.(Infante, 1995) Studies of verbal aggression have focused primarily on children and adolescents in educational and social settings. Very few studies were found to examine verbal aggression in adults in the workplace.(Ebbesen, Duncan, Konecni, 1974) The consequences of verbal aggression in the workplace can lead to social isolation, job related stress, health related problems, as well as problems in career advancement. It therefore should be considered important, for the individual and management, to identify and address the causes of verbal aggression.
This program attempts to understand verbal aggression by 1) identifying the various functions of verbal aggression. 2) identifying the antecedent conditions of verbal aggression. 3) Avoiding the antecedent conditions of verbal aggression.
Method
Subject
The subject, Shirley J., is a 49 year old African American female. Shirley J. has several advanced degrees and is employed as a school psychologist in a metropolitan school district. She is married with two adult children. The subject readily agreed that the target behavior, verbal aggression, is a problem as it interferes with her relationships with others. She was enthusiastic in her desire to reduce, if not eliminate, this behavior. It would seem that self-monitoring for verbal aggression and antecedent control would be valuable as it would allow for consistent avoidance of verbal aggression. As a school psychologist the subject was very familiar with the basic principles of applied behavioral analysis and frequently offered programmatic suggestions. A behavioral contract was developed jointly between the therapist and subject. The contract outlined the target behavior, success criteria, and individual responsibilities of the therapist and subject. (see Appendix A)
Apparatus
A basic checklist was used to document the frequency of verbal aggression on a daily basis. The checklist was designed to track only the occurrence of the behavior. It was felt by the therapist that the content of the verbally aggressive message would be too open for subjective interpretation and that no meaningful data would be gained from such documentation. In addition the subject made frequent comments of significant success or failure in avoiding verbal aggression for discussion with the therapist. The weekly discussions were used to evaluate the appropriateness of the procedures used and make any necessary adjustments to the program.
Procedure
For the first two weeks of the program no intervention was applied. Given that the subject self-reported that verbal aggression was a problem it was important to determine if the frequency of the behavior merited intervention.
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One of the most researched topics in the history of psychology is aggression. One goal of social scientists has been to define aggression. Some believe that aggression is biologically preprogrammed, others look toward situational factors and this study suggests that aggression is learned. This study was conducted by Albert Bandura and his associates in 1961 at Stanford University. The researchers proposed that the children be exposed to adult models with either aggressive or nonaggressive ways, they would then be tested without the models present to determine if they would imitate that aggression they observed in the adult.
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To manage the aggression both for patient and staff victims, Eileen Morrison and Colleen Love (2003) evaluated four aggression management programs using predetermined criteria for their effectiveness in training behavioral health staff. Morrison and Love’...
When a parent yells at their children, most people will not think anything of it. In fact, majority would call this natural, a natural teaching of a child with behavior management problems. Throughout my research, I have learned the concept of how the tip of the iceberg of behavior issues is reflected as the beginning age of verbal abuse, and the beginning of borderline personality disorders. A sense of disruption to their emotions has enhanced the cycle to obtain borderline personality disorder, which has started an ongoing epidemic of other disorders. Also these disorders can cause children to feel a sense of disruption. This encourages a malfunction in the brain, which could eventually be their demise and the need to succeed is outcast by the feeling of failure. Verbal abuse has been around for some time now, during this new age it has peaked at its highest point with no slight chances of slowing down. Borderline personality disorder is indeed caused by the verbal abuse and children who have witnessed this are ticking time bombs waiting for something or someone to push the wrong ...
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Positive behavior supports is a behavior management system that serves as a guide in understanding a person’s challenging or inappropriate behavior. Typically, a person’s inappropriate behavior serves a function or purpose. It is not uncommon for people to receive reinforcement of their behavior in their environment. For instance, a child might seek attention through unsuitable behavior in the home environment. The response from the parents or caregiver can unwittingly reinforce the behavior through their response to the child. Thus, the child learns to exhibit this behavior in order for his/her needs to be met. One means of addressing a person’s challenging behavior is having a professional undertake a behavioral assessment that identifies and describes the function of the behavior. Through an assessment, positive behavior supports can be identified, developed and implemented through actions plans or goals. However, in order techniques to be effective at decreasing inappropriate behavior, they should be evaluated for effectiveness, feasibility and appropriateness for the person. In addition, strategies should be practical, so parents, schools, or others can implement the techniques
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