Uncivility In The Workplace Article Summary

Article Summary
This article describes how rudeness and incivility causes great damage to everyone in the workplace even if it was only intended at a certain person. One professor at the McDonough School of Business at Georgetown University states, “Incivility is almost like trapping people inside a fog.” (Gurchiek, 2015, para. 4) In this quote, incivility is explained as something employees are all affected from and are not able to get away from. Moreover, many surveys are presented throughout the article to show how people either lose or quit their jobs because of the rude treatment that they experience in the workplace. Because of those survey results, many experts believe that rude behaviors in the workplace will begin to worsen in the coming years. However, steps to establish an atmosphere of respect and consideration for colleagues are presented at the end of the article to assist with changing that prediction.
Article Analysis
A few months ago while eating at Skylight Restaurant in Tumon, I witnessed a supervisor displaying incivility in the workplace. One of the workers handling the crepe section of the buffet was taking a great amount of time making crepes, which garnered a long line of customers. The supervisor saw this and started scolding the worker right in front of the customers and other workers around the

vicinity. After that incident, it seemed like other workers were affected by the rude behavior because the service started to become slow in other areas as well. From reading this article, I can now see how incivility does not only affect one person but everyone else exposed to the rude behavior. If the supervisor pulled the worker aside and told her what she was doing wrong in a more civil manner, the buffet may have gone more smoothly, which benefits the business greatly.
Article Evaluation
Author Credibility 30/30 - After conducting extensive research on the author, Kathy Gurchiek, I was able to locate information regarding her educational background, the organizations she is affiliated with and the different work experience that she had. As of right now, she is titled as an Associate Editor for SHRM, which makes her a credible writer. For this reason, I will give this category a 30/30.
Information/Content 25/30 - The content of the article was useful because it showcased steps to rid incivility from the workplace.

The article was fully unbiased and focused solely on presenting facts from surveys and experts’ thoughts on the matter. The topic of the article related to the HR course and the real world because incivility affects us all, especially when it comes to a manager and his/her employees. In addition, the surveys presented had links that lead straight to the survey to see the official results. However, I decided to deduct five points because it was kind of difficult to read with all the survey numbers being thrown

in.
Structure & Format 15/20 - The structure of the article was certainly great when it came to being easily read by someone who does not know much about HRM because not much jargon was used. It had no grammatical and spelling errors as well. However, I deducted five points for this category because headers would have surely helped to split up the different surveys and views that were presented.
Site & Access 10/10 - The article was a part of the SHRM website which is a very reliable site. SHRM, itself is the world’s largest HR membership organization devoted to human resource management, so an article from that site is extremely credible. Accessing the site was extremely simple for users as well and it did not take long to find the article.
Purpose & Other 10/10 - The article targets managers or employees in the workplace that deal with incivility. If a manager or an employee were to read this article, it would most certainly persuade them not to use rude behavior as much as possible in the workplace. Due to this, the article is useful not only in the HR course, but in the workplace as a whole because of the intent it has on freeing the workplace of rude behavior.