Total Quality Management: Merger And Acquisition

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1. Introduction 1.1 Total Quality Management Total quality management simply defines a management access to long term of success in order to achieve customers’ satisfaction. In total quality management, it is usually focuses on continual improvement, total involvement of employees, communications, customers’ needs and many others. In other words, continuous improvement brings the organization to become more competitive and more efficient to achieve stakeholders’ expectation by being more creative and analytical to create better outputs(ASQ, n.d). Besides, in order to fulfill the continual improvement, it is very important to obtain involvement of every employee in such a way that employees grow stronger and closer relationship with one another through highly motivated and innovating communication skills. This is because communication plays a large portion in maintaining morale and understanding of every party. In addition, the main objective of these focuses is to satisfy customers’ perspective to organization as customers are the targets of every organization(CQI Charter Quality Institute, 2014). 1.2 Merger and Acquisition Merger and acquisition simply tells the expansion of an organization by joining together where it involves the combination of two companies to shape a new company that is called merger and aside from that other expansion also involves the buying of one company by other existing company where no new company is formed in which called acquisition(Investopedia, 2014). In the same manner, both merger and acquisition objected to reduce the number of competitors. Moreover, merger and acquisition are seen about equals and slightly difference in a sense that when merger and acquisition happen, most employees remain ... ... middle of paper ... ... is best that an organization provides training and often creates group meeting in order to enclosed relationship between employees. During group meeting, it is essential for every employee to speak up so that all employees got to learn at the same time regarding difference cultures. Aside from that, roles and responsibilities are very important in successful organization. This further tells, though sometimes there is a conflict between employees and they got to think back on the roles and responsibilities’ being assigned to them and what is being expected on them. In this case, in the employees’ point of view, roles and responsibilities are more important than the conflict itself. Therefore, works are still being done in the exchange of conflict as this also helps employees to know more on other members’ behaviors and experties(Brett, Behfar and Kern, 2014).

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