Top Dollar Pawn is a family-owned business with two locations in Pueblo, Colorado and two in Colorado Springs, Colorado. Rosalyn Byrd has been with Top Dollar Pawn for 11 years. She has been the manager of a Pueblo store for 10 years, and thoroughly enjoys her occupation. I have decided to interview Rosalyn Byrd because I plan to manage my own business someday. Conducting an interview with someone who is passionate about her career motivates me to continue pursuing my dream of becoming a manager. The following questions and answers opened my eyes to the real life of a working manager.
I started off the interview with a question about how Ms. Byrd became the manager of Top Dollar Pawn. She told me she acquired her position through family. Her step-dad, Jack, became fascinated with pawn shops after shopping and finding many valuable items. Jack decided to open his own business and asked Rosalyn Byrd if she
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Her biggest accomplishment is maintaining her clientele. She gets the same customers that she did when she first opened. In chapter four of Organizational Behavior, it explains how managers can influence moods of customers. Ms. Byrd gives great deals to regular customers to keep them coming back. A customer’s mood automatically changes when receiving a good deal.
Failures can be more important than accomplishments because it makes us learn from our mistakes. Rosalyn makes mistakes even after being in her position for 10 years. Rosalyn was kind enough to share one of her failures with me. She had an idea to do payday loans, which caused the pawn shop to lose a great amount of money. A payday loan is an amount of money lent at a high rate of interest on the agreement that it will be repaid when the borrower receives their next paycheck. Many customers canceled their paychecks or did not pay the pawn shop back. Ms. Byrd still admits fault to this day for the loss of
This takes a lot of personal recognition from the employees to make sure no bad mood from an employee is being shown to a customer.
In the first line of “What You Pawn I Will Redeem” Sherman Alexie writes “one day you have a home and the next you don’t” (1558). That sentence is the main idea of the whole story. Native Americans are struggling to be accepted in today’s society because the majority of them are affected by poverty. In “What You Pawn I Will Redeem” Alexie writes about a homeless Spokane Indian who is trying to earn money to buy back his grandmother’s regalia from a pawn shop. The story of this homeless Spokane Indian, Jackson Jackson, correlates to a painting by D Rogale, named Homeless in Seattle. This painting shows the Seattle skyline in the background, while in the foreground it shows a person’s feet with torn and dirty socks on them. The short story by
...e company’s competitiveness. Satisfied customers can help a business gain more customers through word of mouth. Ensuring excellent and consistent service and products will help the business perform better. Tim’s must embrace technology in its human resource management, bookkeeping, as well as its Marketing activities. This will improve efficiency, and reduce man hours considerably. Tim should consider investing more money into the business to allow him expand on product offering, which will help attract new customers.
Failure and learning have a complicated, yet important relationship with each other. In ‘A Nation of Wimps’, Hara Marano writes about how through trial and error humans can become successful. An article by Robert I. Sutton of the Harvard Business Review, talks about a method of learning from failure. Dr. Everett Piper describes in the article ‘This is Not a Day Care’. It’s a ‘University’ that students who do not repent their sins can not learn from them.
“What You Pawn I Will Redeem,” by Sherman Alexie gives readers a look at the life of homeless, easygoing, middle aged Native American, Jackson Jackson. The story, which is set in Seattle, describes the conditions that Jackson finds himself in. Alexie’s choice of motifs emphasizes the significance of cultural and historical references. With these concepts in mind, the reader is taken through a journey of self-realization. “What You Pawn I Will Redeem” narrates the internal struggle Jackson feels trying to figure out his personal identity as a Native American. The story chronicles situations that illustrate the common stereotypes about Natives. Through Jackson’s humble personality, the reader can grasp his true feeling towards White people, which
From being able to save up money to buy a car and move out to West Virginia and then leaving the responsibility of finances and income to her children, Rose Mary Wall’s helped put Jeanette and her siblings through a hard and tough childhood. Although, a debate could be made that with all the awful impacts that the mother had on her children, all she really did was actually positively influence them to be able to conquer any hardship that they may face in their life. In the end, Rose Mary Wall’s character of being independent, unreasonable, and stubborn did both positively and negatively impact her children’s lives through the hardships they all faced
In Failure Is a Good Thing, author Jon Carroll refers to failure as a learning experience. Carroll explains that failure is needed for growth, that failure may keep a person “on their toes” so that they may never get too comfortable with what they are doing. He also goes on to state that failure is something that we should all strive for, ironically, in order to feel a sense of accomplishment and fulfillment. Carroll refers to his family, his friends, and his own experiences with failure and how they solidify his beliefs. Jon talks about his job as a columnist and how every week someone’s column has to be the lesser column.
There’s an event in everyone's life that changes you, whether it be a simple hello or a death in the family. Tragically, mine begins with my mother marrying her second husband. The lessons I learned from this man shaped me into the person I am today. I came from a bad situation and he took my family in and and showed me that not every man is the same. Perseverance, the ability to forgive, and willingness to change your life for the better are just some of the things he taught me. If it weren’t for the little talks we had I wouldn’t be hopeful that I am, that I will turn my life around.
For that, I interviewed my boss, Karen. I see her almost every work day but there were still many things I wanted to ask her about. I knew that she had been married to a man before she met her wife, and that she still had his last name even after separating and remarrying. I also knew that her father was a Methodist minister and performed her marriage ceremony back when he could’ve gotten in a lot of hot water for doing so. I knew that she was adopted, too. But the rest of her life, the in-between moments, were still a mystery to me. So, I really enjoyed that interview. As you can tell from the transcription, we laughed a lot and got along well. I think she felt comfortable and she told me later that she had enjoyed talking with me. I also came more prepared and with more questions. It was hard to do my initial research on my student interviewee because there wasn’t a lot of prior information that I could find about her. With Karen, I not only had my own prior information, but she is also easily found on the internet. A lot of that has to do with her age and the businesses she has been involved
Truett Cathy not only presides over one of the fastest-growing restaurant chains known as Chick-fil-A in America, but he’s also a dedicated husband, father, and grandfather. It is evident that through WinShape Centre Foundation, WinShape Homes, and Camp WinShape he has always had a special place in his heart for young people. He has been a role model to many thirteen-year olds boys he has taught in Sunday school. Through the years Truett and his wife Jeannette have been surrogate parents and big brother and sister to many. He has helped many young people to prepare themselves for leadership in the world. Truett Cathy has been an inspiration to many people he has touched.
For a Literary Analysis, I have done the story “What You Pawn, You Will Redeem” by Alexie Sherman. The story talks about this Indian man, known as Jackson Jackson, goes on this quest to redeem his grandmother’s regalia back from this pawn shop employee who would give it to him for $999. This Indian man has had a troubling past, along with saying he has a habit breaking other people’s hearts, but he has good friends and even knows a couple of store employees who let him use their store’s bathroom. As the story goes on, it goes through a series of events, or a timeline, where the main character tells the story of what had happened during that time period on his quest for the regalia. In “What You Pawn, You Will Redeem”, I have found three literary
He made his employees feel as if working at the stores was an abyss of opportunities. He taught them customer approach, which involved looking the customer in the eye, greeting them and finally inquiring how the employees could assist the customer (Williams, 2007). Today the company...
Everyone, at some point in their life, has made a mistake. Sometimes we get lucky and only falter a little, making it through the problem relatively intact. Other times, we mess up a lot and have to fix what was damaged over a long period of time. However, the same is true for most, if not all cases—those who make the mistake learn from it. Often times, our failures teach us valuable lessons that we only gained because of the experience we gathered after messing up. I have personally achieved a wealth of knowledge and experience just from all of my own little mishaps, and a few major ones.
Wasserman, Michael. 15 Techniques When Dealing With Customers. My Success Company. 25 January 2005. .
In our company we make sure our customers are the Kings and we make sure that they are always motivated to come into our business.