IMPROVING CUSTOMER SERVICE AT TIM HORTONS NAME: YASHIKA GROVER STUDENT ID: 300206922 COURSE: CIVIC 200 ON1 SUBMITTED TO: TARYN HUBBARD DATE: September 29, 2024. Tim Hortons, founded in 1964 by Canadian ice hockey players Tim Horton and Jim Charade, has grown into Canada’s largest quick-service restaurant chain, with 5,701 locations as of September 2023 (Tim Hortons, 2023). The brand is well-known for its coffee, donuts, and breakfast items, generating a significant revenue of approximately US$3.972 billion for 2023. The first issue I saw was the tight time restriction that Tim Hortons places on each transaction, which puts pressure on staff members to complete tasks quickly. Employees are under a lot of pressure to process orders, collect …show more content…
Digital Signage Technology Solution to Improve Drive-Thru Service. Digital signage, for instance, can automate ordering by having customers review menus, promotions, and order summaries before they get to the window, thereby cutting down order errors and servicing faster. Technology that enhances customer experience, reduces employee stress, and increases revenue has been adopted by many franchises, Udler says. In this sense, digital signage can help improve customer satisfaction and operational efficiency because it will enable menus and personalized recommendations powered by AI to be updated more easily and quickly. From these viewpoints, technology adoption, and service model innovation are two of the most viable strategies that could help Tim Hortons and other fast-food chains address the challenges related to the time constraint issue in their drive-thru. The main issue at Tim Hortons revolves around the strict time limit that imposes pressure on the staff hence, resulting in low customer service. Getting a warm welcome and a friendly smile from staff can result in a positive experience for a customer. On the other hand, if the staff
One of the recommendations that I would give to Tim Hortons would be to complete a thorough market research report whenever they can and as well as a competitor analysis of the major companies that are achieving great success in the industry, such as Starbucks and McDonalds. By analyzing the ways in which the competitors are adapting to the constant changes in the market today and figuring out the major moves they’ve made in terms of marketing and strategical planning and execution, while at the
business to success, whereas it’s missing piece from Tim Hortons’s puzzle. The third Tim Hortons’ franchise was by Ron Joyce where he became from, although it was going to be a shaky relationship at the start. Soon Ron Joyce faced issues with paying royalties to Tim Donut Ltd., a company of franchisor-owned by Charade and Horton. Joyce believed that Tim Donut Ltd. has less support for the franchise, and he couldn’t look easily toward Tim Horton who had left to Toronto and was playing professional
Letter of Transmittal Tim Hortons launched in United Arab Emirates in December 2011, and they have been vastly successful ever since. Nonetheless, this report proposes a business growth strategy that Tim Hortons may implement in order to increase its market share for the sake of matching its competitors’ progress and sustain its growth strategy in the region. Tim Hortons has built a prominent vivid image since its establishment in the UAE. However, it is time for it to grow in order to meet
General Environment – International • Tim Hortons’ headquarters in Oakville, Ontario, Canada. • Tim Hortons plan to open up to 120 stores over the next five years in the Persian Gulf area, with a focus on Qatar, Bahrain, Kuwait, Oman, and the United Arab Emirates. (McGinley, 2011) • The international locations: Ireland, Oman, Saudi Arabia, Kuwait, United Arab Emirates, United Kingdom, United States, Philippines and Qatar. • The parent company of Tim Hortons and Burger King is Restaurant Brands International
In August 2014, what is Tim Hortons’ strategy? Tim Hortons’ strategic plan entitled “Winning in the New Era,” would focus on Canadian business rejuvenation, US profit growth and increase international presence by 2018. According to Tim Hortons’ 2013 annual report, the company would allocate resources to marketing efforts to fulfill their promise to delight every customer who encounters its brand. Growing their Canadian business even further (i.e., across the country) seemed to be a given since
Tim Horton’s is an International company which entertains it’s costumers with the finest Canadian food and drinks. It was established in Canada in 1964 and it has come a very long way from there .The following essay will lay out the information about Tim Horton’s. Tim Horton’s has a very interesting history which reflects the bond between two friends and the final establishment of Tim Horton’s. Then the essay will touch upon what the costumers think/anticipate of the organization. Do you know what
5. Environmental Analysis 5.1 Market and Consumer Factors: A summary of factors and trends that affect the market and consumer for Tim Hortons products. 5.2 Social Factors: Nutrition, Spatial, and Sustainable Products “Recently, the growth in FAFH [Food away form home] has generated concern about its possible effect on dietary quality. Analysis of food consumption surveys have indicated that meals eaten in restaurants are generally of lower nutritional quality than meals eaten at home, mainly
Founded in Hamilton, Ontario 1964, Tim Horton’s focuses on top quality, always fresh products, value, great service and community leadership has allowed it to grow into the largest quick service restaurant chain in Canada specializing in always fresh coffee, baked goods and home style lunches. Tim Horton’s includes everything on the list of commitments including non-discriminatory hiring, promotion, and retention practices, implementing the Persons with Disabilities Act and the Accessibility for
In this part we will show the coffee chain industry conditions in Canada, and analyze the coffee market structure to compare the several largest coffee chains, then analyze some significant data to check Tim Hortons’ operation situation. Restaurant industries are very sensitive to the economic climate, so the Canada’s economy conditions have huge effect on the restaurant industry. After a recession in 2009, in 2010 receipts and employment started rising again, the restaurant industry should continue
Krispy Kreme Doughnuts Inc Case Study Summary In this SWOT analysis, I will delve into the strengths, weaknesses, opportunities, and threats that affect the Krispy Kreme Doughnuts Inc. Krispy Kreme is a highly successful company, whose main product, not surprisingly, is doughnuts. The company went public in 2000, and saw a hugely successful increase in share price immediately after. Vernon Rudolph founded the Krispy Kreme company in 1937 in Winston-Salem, NC. The company has since become
Internal Assessment Strength: Enterprise culture & Strong management Tim Hortons(TH) has one of the most famous enterprise cultural construction in Canada, and it becomes a national culture. As a well-known coffee shop, TH has already created an idealized brand image. According to a resource from The Globe and Mail, the whole idea of TH is a home feeling (Friesen, 2014). In addition, RBI has the strong management team. The new leadership team has decades experience of combined restaurant industry
The smell at Tim Horton’s has always set me off. There is something about that blend of coffee and chemicals from the cleaning products that makes me want to leave the place as soon as I get there. Tim Horton’s is unfortunately Nicolas’ favorite place in Saint-Bruno. It’s also the only place opened after 10 pm, so I can’t suggest hanging out somewhere else. I could suggest not to hang out with him anymore. That would be great. So great. But he would kill himself. So here I am, at Tim Horton’s. Great
Introduction of Tim Hortons: Tim Hortons is a significant association that spotlights on top quality, continually fresh things, regard and exceptional organization. It has transformed into the greatest quick organization restaurant arrange in Canada increasing handy involvement in continually fresh coffee, warmed stock and home style snacks. At first Tim Hortons offered just espresso and doughnuts to its customers yet has extraordinarily stretched out today to offer a full lunch menu additionally
Tim Horton's is a typical Canadian coffee shop. By observing and interpreting this setting, we can understand Canadian culture as it's expressed in that setting. Understanding this small part of Canadian culture can then be applied, in a broader way, to the culture of Canadian society. A certain language that is special to customers of Tim Horton's serves a purpose that most are not aware of, big business is changing and confusing our traditional culture with a new culture that is run and concerned
Canadian culture there are many embedded beliefs and values that provide a national identity. Tim Hortons is no different, having built a brand that coincides with these values of honesty, thoughtfulness and acceptance of others. Canadians relate to Tim Hortons as a definitive Canadian brand, and as a ‘go-to’ convenience product. The commercial that demonstrates an aspect of both Canadian and Tim Hortons’ values was aired on the morning of January 15th, 2011 on The Sports Network (TSN). ‘A coffee