The United States Postal Service In The 21st Century

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The United States Postal Service is suffering, as letters have turned into emails many agree as “A variety of management consultants and business futurists of how to turn the old pony express into a sleek, 21st-century moneymaker” (Source A). The United States once relied heavily on the USPS, as they helped set communications all over the U.S.as over a span of 70 years, the United States Postal Service grew from 75 to 28,000 post offices(Prompt). As many relied on the USPS to stay in communication with people across the country (Prompt). However, this is now the 21st century and we have moved from letters to emails. There are now more choices of mail services then there once was, which has also taken away USPS customers. The United States Postal …show more content…

Source C claims “Customers are continuing to migrate to the Internet and to cheaper standard-mail options, and away from the Postal Service’s signature product—first-class mail, Postmaster General John E. Potter will report in announcing the projections”(Source C). The Internet has been growing since the beginning of the 21st-century and will continue to, leading to new forms of communications that are fast and free like emailing and social media. Unlike the USPS, which takes money and days to send a letter in the mail. There are now competitors to USPS “ Over the past decade total mail volume has decreased considerably as competition from electronic mail and various package delivery companies has taken business away from the USPS”(Prompt). The United States Postal service is focused on local citizens and business to come in and send mail. This has lead to a major problem for them as the current generation is enthralled in online shopping. As its leading to new delivery companies taking over and taking profit away from USPS. As the current citizens of the United States do not deem letters a necessary form of communications there is no need for the …show more content…

O’Keef states “The Postal Service experienced a 13 percent drop in mail volume last fiscal year, more than double any previous decline, and lost $3.8 billion. The projections anticipate steeper drops in mail volume and revenue over the next 10 years”(Source C). The USPS is experiencing major complications as they are losing business that has cost them 3.8 billion dollars. It would take more money to reform the business then what it is worth. As seen in Source G, the United States has come a long way from 1970. Starting with a little post office that everyone relied on to now having online communication across the country (Source G). They would need to revamp the whole company to compete with online communication. Not only would they have to reform the company, but they will also need to hire and train new employees as “ Approximately half of the present 300,000 postal workers are expected to retire by 2020” (Source F). It would take more time and money to train new employees as half of their employees will be retiring. This will make them lose even more money. The United States Postal Service should not reform their business as they will continue to lose

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